SM2

SM2

Social Data Intelligence
+
+

Related Products

  • Birdeye
    5,192 Ratings
    Visit Website
  • Odoo
    1,714 Ratings
    Visit Website
  • Boostero
    64 Ratings
    Visit Website
  • AI Video Cut
    1 Rating
    Visit Website
  • UENI
    9,549 Ratings
    Visit Website
  • Sendbird
    166 Ratings
    Visit Website
  • NINJIO
    416 Ratings
    Visit Website
  • Haast
    4 Ratings
    Visit Website
  • D&B Hoovers
    1,201 Ratings
    Visit Website
  • TrustInSoft Analyzer
    6 Ratings
    Visit Website

About

With Interactions Digital Roots, you can easily monitor, measure, and engage with social media conversations about your brand from a single platform. By leveraging artificial intelligence, our system is able to deliver highly relevant customer conversations and insights from any source on the web. Unlike most traditional social listening and engagement tools that rely on user-generated rules and popular keywords to identify engagement opportunities, Digital Roots leverages artificial intelligence to comb through social conversations and find the most relevant posts. Our tool removes the need for manual searching, so that you can spend more time engaging with the right customers. And since we incorporate natural language processing and machine learning, our tool learns from what users are doing and gets smarter over time.

About

SM2 is the foundation of the suite. Capturing social data from hundreds of thousands of social and digital media sources across the globe in real-time, SM2 maintains a rolling 3-years of historical social data. SM2 enables you to specify which conversations you want to monitor and analyze using our powerful search engine. A variety of pre-built reports show volume trends, share of voice across media types (social networks, blogs, news, reviews, forums and message boards), sentiment, top authors, countries, languages, and demographic data including gender and age. Powerful Boolean search queries and sophisticated ad/spam detection ensure highly relevant search results. Able to create language-specific searches in 48 languages. An ensemble-based sentiment detection algorithm can be tuned to optimize results for how customers speak in different languages and industries.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations that want to engage with social media conversations from a single platform

Audience

Businesses searching for a Social Media Monitoring solution

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Interactions
Founded: 2004
United States
www.interactions.com/products/social-customer-care/

Company Information

Social Data Intelligence
socialdataintelligence.com/services/

Alternatives

Alternatives

Categories

Categories

Social Media Monitoring Features

Audience Segmentation Not Supported
Competitive Analysis Supported
Configurable Alerts Not Supported
Customer Engagement Not Supported
Dashboard Not Supported
Impact Scoring Not Supported
Influencer Tracking Not Supported
Reputation Management Supported
Sentiment Analysis Supported
Trend Tracking Not Supported

Integrations

Facebook Supported
Instagram Supported
LinkedIn Supported
X (Twitter) Supported

Integrations

Facebook Not Supported
Instagram Not Supported
LinkedIn Not Supported
X (Twitter) Not Supported
Claim Interactions Digital Roots and update features and information
Claim Interactions Digital Roots and update features and information
Claim SM2 and update features and information
Claim SM2 and update features and information