NewbridgeNewbridge Business Solutions
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Related Products
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About
IntelePeer's Communications Automation Platform (CAP) is a cloud-based solution designed to help businesses automate customer interactions, thereby enhancing customer experiences, reducing costs, and boosting productivity. The platform is user-friendly, scalable, and integrates seamlessly with a wide range of enterprise applications. Powered by generative AI, IntelePeer's CAP enables hyper-automated, omnichannel communications, delivering voice, SMS, social messaging, and more. It supports on-premises, cloud, and hybrid infrastructures, allowing organizations to modernize operations and communications effortlessly. Additionally, the platform ensures enterprise-grade security and compliance, safeguarding both organizational and customer data.
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About
Newbridge delivers a UCaaS cloud contact center platform technology solution that includes Omnichannel, IVR, Social Media, WFM, and Office Phones. As the leading contact center platform in the industry in innovation, customization, and affordability, Newbridge integrates with our experts and industry partners to design, optimize, and support the people and processes through state-of-the-art SaaS technology. For other technology requirements such as Infrastructure, IT support, MSP needs, and cabling demands, we rely on our trusted partners to ensure seamless integration and implementation of their solutions.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
IntelePeer targets businesses seeking scalable, AI-powered communication solutions to enhance customer interactions, streamline operations, and ensure secure, omnichannel connectivity
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Audience
Organizations interested in a cloud contact center and IVR platform
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationIntelePeer
Founded: 2003
United States
intelepeer.com/platform/
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Company InformationNewbridge Business Solutions
Founded: 2003
United States
newbridgebusinesssolutions.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Call Center Features
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Unified Communications Features
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail
Cloud Communication Platform Features
Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition
Customer Communications Management Features
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
SIP Trunk Features
Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
e911
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
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Call Center Features
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
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Integrations
Amazon
Cisco Webex
CommunityWFM
Facebook
IBM watsonx Assistant
Mailgun
Mailjet
Microsoft Teams
Numeracle
Rezcontrol
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Integrations
Amazon
Cisco Webex
CommunityWFM
Facebook
IBM watsonx Assistant
Mailgun
Mailjet
Microsoft Teams
Numeracle
Rezcontrol
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