Audience
Organizations interested in a cloud contact center and IVR platform
About Newbridge
Newbridge delivers a UCaaS cloud contact center platform technology solution that includes Omnichannel, IVR, Social Media, WFM, and Office Phones. As the leading contact center platform in the industry in innovation, customization, and affordability, Newbridge integrates with our experts and industry partners to design, optimize, and support the people and processes through state-of-the-art SaaS technology. For other technology requirements such as Infrastructure, IT support, MSP needs, and cabling demands, we rely on our trusted partners to ensure seamless integration and implementation of their solutions.
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Integrations
Company Information
Newbridge Business Solutions
Founded: 2003
United States
newbridgebusinesssolutions.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
Online
Newbridge Frequently Asked Questions
Newbridge Product Features
Call Center
Blended Call Center
Supported
Call Recording
Supported
Call Scripting
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Outbound Call Center
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Call Logging
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
Manual Dialer
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
