Audience
Organizations interested in a cloud contact center and IVR platform
About Newbridge
Newbridge delivers a UCaaS cloud contact center platform technology solution that includes Omnichannel, IVR, Social Media, WFM, and Office Phones. As the leading contact center platform in the industry in innovation, customization, and affordability, Newbridge integrates with our experts and industry partners to design, optimize, and support the people and processes through state-of-the-art SaaS technology. For other technology requirements such as Infrastructure, IT support, MSP needs, and cabling demands, we rely on our trusted partners to ensure seamless integration and implementation of their solutions.
Other Popular Alternatives & Related Software
Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere.
It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps.
Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences.
With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity.
AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently.
Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement.
Learn more
Ultatel stands at the forefront of business communications, empowering organizations with cutting-edge cloud VoIP technology to boost productivity and stay connected with customers anywhere, anytime.
Our plans come fully scalable, featuring unlimited HD Voice, SMS, Fax, Chat, Video, and over 40 advanced features and integrations.
Experience true transparency with our no-hidden-fees pricing model—what you see is exactly what you pay!
Recognized as a Gartner Category Leader and G2 High Performer, Ultatel offers a unified communications platform that evolves with your business.
Powered by our innovative FlexScale technology, you can effortlessly adjust your communication needs without any downtime or penalties.
Our Award-Winning Customer Support team is here for you 24/7/365, delivering a remarkable 94% first-contact resolution rate. With Ultatel, enjoy the peace of mind that comes with being connected beyond limits.
Learn more
net2phone is an AI-powered business communication platform for companies serious about customer experience. Trusted by 500,000+ users and backed by 30+ years of experience, net2phone eliminates the friction of scattered channels and disconnected tools, so every conversation drives retention and growth.
Unite unifies voice, messaging, video, and chat in one place, with call recording, sentiment analysis, and AI-generated follow-ups.
AI Agent automates customer inquiries and workflows across phone and chat in 30+ languages, handing off to humans when needed.
Coach AI reviews 100% of interactions to guide agent performance.
uContact gives high-volume teams omnichannel routing and real-time dashboards.
Every solution integrates with the tools you already use and runs on enterprise-grade security. Beyond software, net2phone provides expert guidance at every step, from setup to integration to ongoing optimization, so your technology delivers measurable results.
Learn more
Dialpad Connect
Dialpad Connect is an AI-powered unified communications platform that combines voice, video, and messaging to enhance team collaboration and customer interactions. It features real-time call transcription, automated call summaries, and AI-generated action items to help users stay focused during conversations. The platform integrates seamlessly with popular business apps like Salesforce, Zendesk, Microsoft Teams, and Google Workspace to streamline workflows. Designed for businesses of all sizes, Dialpad Connect delivers enterprise-grade reliability with 100% uptime SLA and robust disaster recovery. Security and privacy are core priorities, meeting standards like GDPR, HIPAA, and SOC 2 compliance. Dialpad Connect helps companies elevate customer experiences while boosting team productivity.
Learn more
Integrations
Company Information
Newbridge Business Solutions
Founded: 2003
United States
newbridgebusinesssolutions.com
Videos and Screen Captures
Other Useful Business Software
Ship Agents Faster
Gemini Enterprise Agent Platform lets you rapidly build, scale, govern and optimize production-ready agents grounded in your organization's data. The platform enables developers to build custom or pre-built agents for virtually any use case. New customers get $300 in free credits.
Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
Online
Newbridge Frequently Asked Questions
Newbridge Product Features
Call Center
Blended Call Center
Supported
Call Recording
Supported
Call Scripting
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Outbound Call Center
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Call Logging
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
Manual Dialer
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
