InteamInconcert
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Related Products
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About
Inteam is a workforce management solution designed for contact centers that optimizes team planning and operational efficiency by aligning agent schedules with forecasted workload across all communication channels. It uses advanced algorithms fed with historical interaction data to generate highly accurate demand forecasts, determining the number of agents and hours required to meet service levels with precision exceeding 95%. Based on these forecasts, Inteam automatically plans and organizes shifts while considering labor regulations, employee preferences, vacations, holidays, and seasonal variations, enabling balanced distribution of workloads between peak and low-demand periods. It supports multichannel environments by distributing interactions across agents according to service needs and skills, while also offering centralized management of schedules, absences, training sessions, and internal activities.
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About
Timebutler is an all-in-one workforce management solution for time tracking, vacation management, absence management, and shift planning. Employees can clock in with the digital time clock, mobile app, or manual entries, while managers gain real-time visibility into work hours, overtime, schedules, and leave requests.
Flexible approval workflows automate vacation, absence, and timesheet approvals, helping teams stay organized and compliant with labor regulations. Powerful customization options include user roles, working time models, absence policies, reporting, and shift schedules. With native mobile apps for iOS and Android, secure GDPR-compliant cloud hosting, and intuitive reporting, Timebutler helps businesses streamline workforce management, improve productivity, and simplify everyday HR processes.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Contact center operations managers and workforce planners who need to forecast demand, optimize agent scheduling, and improve service levels through data-driven workforce management
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Audience
Companies of all sizes
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
€29.95/month for up to 5 user
Simple flat-rate pricing starting at €29.95/month for up to 5 employees. Includes all core features, free onboarding, regular updates, and email support. A 6-weeks free trial is available. Additional employees can be added as your team grows. No setup fees or hidden costs.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationInconcert
Founded: 2001
Spain
www.inconcertcx.com/en/products/inteam
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Company InformationTimebutler
Founded: 2003
Germany
timebutler.com
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Categories |
Categories |
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Absence Management Features
Analytics/Reporting
Approval Process Control
Attendance Tracking
Calendar Management
Compliance Management
Employee Database
Employee Scheduling
Leave Policy Management
Notifications/Alerts
Overtime Management
Role-Based Permissions
Time Off Management
Timesheet Management
Time Tracking Features
Automatic Time Capture
Billable & Non-Billable Hours
Billing & Invoicing
Employee Database
Expense Tracking
Mobile Time Tracking
Multiple Billing Rates
Offline Time Tracking
Online Time Tracking
Overtime Calculation
Time per Project Reporting
Timesheet Management
Vacation / Leave Tracking
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Integrations
Inagent
Inconcert
Inconnect
Infunnel
Inspeech
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