Inteam

Inteam

Inconcert
+
+

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About

Inteam is a workforce management solution designed for contact centers that optimizes team planning and operational efficiency by aligning agent schedules with forecasted workload across all communication channels. It uses advanced algorithms fed with historical interaction data to generate highly accurate demand forecasts, determining the number of agents and hours required to meet service levels with precision exceeding 95%. Based on these forecasts, Inteam automatically plans and organizes shifts while considering labor regulations, employee preferences, vacations, holidays, and seasonal variations, enabling balanced distribution of workloads between peak and low-demand periods. It supports multichannel environments by distributing interactions across agents according to service needs and skills, while also offering centralized management of schedules, absences, training sessions, and internal activities.

About

Make sure you are never one of them by ensuring your compliance is watertight with customizable voice analysis triggers. Over 53% of UK consumers show at least one characteristic of vulnerability, so we’ve made it easier to spot them and notify the best person in your organization. A massive 91% of customers reported poorer CX from contact centers in the second half of 2021. Focus on the things that drive uplift faster and understand what agents need to say to drive more positive outcomes for customers. Set custom rules that allow you to immediately alert the appropriate person for every critical moment, based on any data points within the platform. Even the ones that you provide. Easily keep track of how well every conversation has gone based on the metrics that matter to you, giving you a clear view of agent performance across each interaction.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Contact center operations managers and workforce planners who need to forecast demand, optimize agent scheduling, and improve service levels through data-driven workforce management

Audience

Companies that need a powerful omnichannel conversation analytics platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$7,171.51 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Inconcert
Founded: 2001
Spain
www.inconcertcx.com/en/products/inteam

Company Information

MOJO-CX
Founded: 2018
United Kingdom
www.tmac.ai/modules/speech-and-conversation-analytics

Alternatives

Alternatives

TelStrat WFO

TelStrat WFO

Serenova
AgentTime

AgentTime

Portage Communications
Voci

Voci

Medallia

Categories

Categories

Integrations

Inagent
Inconcert
Inconnect
Infunnel
Inspeech
Outdoo AI

Integrations

Inagent
Inconcert
Inconnect
Infunnel
Inspeech
Outdoo AI
Claim Inteam and update features and information
Claim Inteam and update features and information
Claim MOJO-CX and update features and information
Claim MOJO-CX and update features and information