Simplesat

Simplesat

Pronto Holdings
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About

A few minutes after a customer experience (service, meeting, installation completed, etc.), quickly gage the customer's satisfaction level. The satisfaction ratings most used by companies around the world. Evaluating your employees has never been easier. Simplify your work and make decisions based on real facts. All your Google reviews are centralized in one place to make your work easier. You will be able to easily see and respond to your customers, directly on InputKit. Customer's feedback is accessible, with a summary of the situation and the client's contact information.

About

Simplesat is the fun and easy way to collect CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforce, Intercom, Freshdesk, HubSpot, or any other helpdesk. You can also add and send the customer survey on your email signature, or send it directly from Simplesat. All your feedback ends up in one place - making it easy to analyze and take action!

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Customer Engagement platform for companies

Audience

- IT Service Providers (MSPs) , Technology companies with customer service teams - Companies using helpdesks such as Zendesk, Freshdesk, Intercom, Salesforce, HubSpot, ConnectWise or Autotask

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$30 per month
Free Version
Free Trial

Pricing

$99/month
All inclusive pricing - Unlimited customers, users, and surveys.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.5 / 5
ease 4.0 / 5
features 4.5 / 5
design 4.5 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • Super cool tool and works great to be able to get reviews from your happy customers. Very impressed.

Cons

  • Not much, maybe kinda slow on updates but it's reliable as is.

Pros & Cons from Real Users

Pros

  • I like many things about Simplesat. First, this product is seamless to deploy and use. It comes with great features that makes researching and collecting feedback seamless. With the provision of templates, launching a survey as well as understanding how to manage the tool becomes easy.
  • I like that Simplesat is easy to deploy and that the many features does not translate to high cost. Using Simplesat is easy and thanks to the many templates, creating and managing surveys is seamless. The tool makes analysis of data easy as well.

Cons

  • With Simplesat, I have had no issues and it works perfectly. All the features are in place and works seamlessly
  • I have had no bad experiences with Simplesat. It works perfectly and no issues whatsoever. At least I haven't experienced them.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

InputKit
Founded: 2017
Canada
inputkit.io

Company Information

Pronto Holdings
Founded: 2016
United States
www.simplesat.io

Alternatives

Delighted

Delighted

Qualtrics

Alternatives

BizRatings

BizRatings

BizRatings.com

Categories

Categories

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Integrations

Wufoo
BrightGauge
CodeTwo Email Signatures 365
ConnectWise PSA
Datto Workplace
Dropbox
HappySat
HubSpot Marketing Hub
Kaseya BMS
Kaseya VSA
Mailchimp
Microsoft Teams
RangerMSP
Replyify
Salesforce
ServiceNow
Syncro
ZenMaid Software
Zendesk
Zoho Desk

Integrations

Wufoo
BrightGauge
CodeTwo Email Signatures 365
ConnectWise PSA
Datto Workplace
Dropbox
HappySat
HubSpot Marketing Hub
Kaseya BMS
Kaseya VSA
Mailchimp
Microsoft Teams
RangerMSP
Replyify
Salesforce
ServiceNow
Syncro
ZenMaid Software
Zendesk
Zoho Desk
Claim InputKit and update features and information
Claim InputKit and update features and information
Claim Simplesat and update features and information
Claim Simplesat and update features and information