Viber

Viber

Viber Media
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About

Influitive allows you to build a community of advocates and invite your customers, developers, partners, and employees to complete challenges, referrals, product reviews, social media posts, and more. As they complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Easily visualize and report on all activities completed and the ROI of those activities, while integrating with your CRM and marketing automation platform to guide members through the entire customer journey.

About

Communities on Viber bring people together — Take part in a conversation on any topic you’re passionate about. Our mission is to protect your privacy so that you never have to think twice about what you can or can't share when you're using Viber. Family meeting, group hangout, or yoga class—everything can happen on group chat, video, or voice calls. Take back what you didn't mean to send— from all members of the chat. Be part of public groups with people who share your same passions—from brands to influencers. Communities are the new social and the best way to bring people together. Think group chat, only with unlimited members, more admin control and new conversation features. Call any landline or mobile number in the world, even if they don't have Viber. Buy a Viber Out subscription and start calling!

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

B2B companies

Audience

Anyone looking for a calling and messaging app

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.9 / 5
ease 4.8 / 5
features 4.4 / 5
design 4.9 / 5
support 4.4 / 5

Reviews/Ratings

Overall 4.0 / 5
ease 4.4 / 5
features 4.0 / 5
design 4.4 / 5
support 4.0 / 5

Pros & Cons from Real Users

Pros

  • Influitive has been a leader in this space and provides tons of thought leadership and guidance on how to build and manage an effective advocacy and engagement program. Additionally, they deliver webinars and materials to keep administrators "on their game" throughout the year and highlight the successes of their customers. The tool itself is relatively flexible to meet individual needs (can turn features on & off, sign-on feature options, etc.) and has enough pre-baked content to get you going. The Influitive team is also highly responsive, whether to smaller technical questions or larger strategic ones.
  • - Intuitive user interface. - Has saved us so much time trying to identify advocates - Super quick and helpful support (both CSM and support team) - It feels like they really listen to their customers and the feedback they are given. - Overall an incredible and helpful platform.
  • You can really grow an advocacy program with this tool. I like the gamification and automation of rewards. The UX is really nice and you can now do more with branding your hub. Some of the new features are super helpful - like lenses, to be able to see exactly what the hub looks like in the eyes of your customer - this was lacking before.
  • Influitive allows my company to have a customer-driven space for our most active and excited clients to promote our products. Customer service is incredible.
  • Influitive is a great way to organize and empower your organizations top customers, and to keep them happy and engaged. This pool of customers is the best resource for many things from product feedback to references and Influitive helps make it all happen.

Cons

  • Integrations can be difficult to work with, so if that's important to you, get your technical folks involved before making a decision.
  • - There are some minor feature upgrades that we could get faster but working for a software company, I know that product updates can take time.
  • The support has been lacking in the past, however, I have noticed significant improvements in the past year. The account management teams seem more customer-oriented as well. Running 2 hubs from one instance proves challenging - the UI of the admin side of the hub makes managing challenges difficult, visually. The custom reporting is complicated.
  • Influitive is constantly re-evaluating features, putting out beta testing, and growing with feedback.
  • Not much to say for cons - there are little issues that come up, but Influitive is pretty good about listening to customer feedback.

Pros & Cons from Real Users

Pros

  • Works well as a desktop messaging app, synced with the android version. But the alternatives are much better, thus this is not to be recommended.
  • (+) Viber desktop application and very good sync with the desktop application. (+) Transfer of photos and videos without drop in quality. (+) It can seamlessly do group calling with more users without a drop in quality. (+) Self-erasing messages is a great way of cleaning up space.
  • This was one of the first instant messaging app I had on my iPhone. Simple to set up and uses your phone number and instantly shows all other contacts that have Viber. It has stickers which is a fun way to communicate with friends and family. Great group calling support and quality with 20 people and more. Has message encryption so your privacy is safe.
  • It can connect more than 200 people in group chat. Video quality is very good even on unstable connection. Funny stickers and emojis. Can join many global public community to make new friends.
  • Love how easy it is to use to send messages internationally at no additional cost when they also have Viber.

Cons

  • This software insists to interrupt you by its updates, which become available very frequently, and which you have no choice but to be interrupted by, since the app doesn't give up till you restart it, then opens up its blog page each time. There is no option to turn this incredibly annoying behaviour off. Irritated customers writing reviews such as this one, ensue. Also, the advertising is very obtrusive.
  • (-) No blocking of calls feature. (-) Nonavailability and limited audience base which is a drawback. (-) Too many stickers and gifs make it annoying. (-) There is no backup option for your chat like in WhatsApp.
  • Needs more innovative features to catch up with its competitors. App crashes sometimes and have to close the app via switcher and open again. Sometimes doesn't detect mobile data.
  • I never faced any issue on usage of this app. It works very well for what it made for.
  • Super easy to use which I can't think of any cons.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Influitive
Founded: 2010
Canada
influitive.com

Company Information

Viber Media
Luxembourg
www.viber.com

Alternatives

Alternatives

Kommo

Kommo

QSOFT
Club

Club

Club (formerly Brandbassador)
JioChat

JioChat

Reliance Jio Platforms
LINE

LINE

Naver

Categories

Categories

Community Features

Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Advocacy Features

Advocate Management
Campaign Management
Communication Management
Community Management
Gamification
Referral Tracking
Reporting/Analytics
Rewards Program
Social Engagement

Customer Loyalty Features

Corporate Memberships
CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Employee Advocacy Features

Content Controls / Compliance
Content Library Creation
Mobile Access
Post Scheduling
Push / Email Notifications
Reporting / Analytics
Social Sharing Gamification
Tiered User Permissions

Referral Features

Affiliate Marketing
Campaign Management
Contact Management
Employee Referral Management
Feedback Management
Lead Engagement
Loyalty Program
Referral Tracking
Rewards Management

Community Features

Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Communications Management Features

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Messaging Features

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Team Chat Features

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Integrations

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Clownfish Voice Changer
Flowlu
G2
HORISEN Business Messenger
HubSpot Marketing Hub
Jusnote
Mobile Tracker Free
Môveo AI
Odus
Salesforce
Sparrow
Telerivet
Teletype
Tenorshare UltData
WPBot
X (Twitter)
XNSPY
Zowie

Integrations

Stackreaction
Axis LMS
Clownfish Voice Changer
Flowlu
G2
HORISEN Business Messenger
HubSpot Marketing Hub
Jusnote
Mobile Tracker Free
Môveo AI
Odus
Salesforce
Sparrow
Telerivet
Teletype
Tenorshare UltData
WPBot
X (Twitter)
XNSPY
Zowie
Claim Influitive and update features and information
Claim Influitive and update features and information
Claim Viber and update features and information
Claim Viber and update features and information