Simplesat

Simplesat

Pronto Holdings
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+

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About

Make important decisions using your key metrics and data from sales, marketing, accounting, human resources, project management, manufacturing, purchasing and more, and use stakeholder feedback to understand the "what" and "why" of all your business data with AI Understand supported insights and drive improvements for your business. Automated collection, storage, visualization and consolidation of the most important key figures, data and feedback through artificial intelligence. Tailor-made recommendations for action generated by AI for your company. Data-based decisions that help you achieve your business goals. With Industrytics, you continuously collect and connect data and key figures through interfaces to your software applications (ERP, CRM, accounting systems, time management, HR software, Excel spreadsheets, etc.) and receive feedback through automated feedback surveys.

About

Simplesat is the fun and easy way to collect CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforce, Intercom, Freshdesk, HubSpot, or any other helpdesk. You can also add and send the customer survey on your email signature, or send it directly from Simplesat. All your feedback ends up in one place - making it easy to analyze and take action!

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

360° decision intelligence platform for companies

Audience

- IT Service Providers (MSPs) , Technology companies with customer service teams - Companies using helpdesks such as Zendesk, Freshdesk, Intercom, Salesforce, HubSpot, ConnectWise or Autotask

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$99/month
All inclusive pricing - Unlimited customers, users, and surveys.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.5 / 5
ease 4.0 / 5
features 4.5 / 5
design 4.5 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • I like many things about Simplesat. First, this product is seamless to deploy and use. It comes with great features that makes researching and collecting feedback seamless. With the provision of templates, launching a survey as well as understanding how to manage the tool becomes easy.
  • I like that Simplesat is easy to deploy and that the many features does not translate to high cost. Using Simplesat is easy and thanks to the many templates, creating and managing surveys is seamless. The tool makes analysis of data easy as well.

Cons

  • With Simplesat, I have had no issues and it works perfectly. All the features are in place and works seamlessly
  • I have had no bad experiences with Simplesat. It works perfectly and no issues whatsoever. At least I haven't experienced them.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Industrytics
Italy
www.industrytics.com

Company Information

Pronto Holdings
Founded: 2016
United States
www.simplesat.io

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Categories

Categories

Customer Feedback Supported
NPS Supported
Survey Supported

Survey Features

Custom Survey URLs Not Supported
Data Analysis Tools Not Supported
Email Marketing Not Supported
Mobile Survey Not Supported
Offline Response Collection Not Supported
Paper Survey Not Supported
Question Branching Not Supported
Question Library Supported
Site Intercept Survey Not Supported
Skip Logic Not Supported
Supports Audio / Images / Video Not Supported

360 Degree Feedback Features

Dashboard Supported
Feedback / Surveys Not Supported
Progress Tracking Not Supported
Question Library Supported
Rater Selection Supported
Self Service Portal Not Supported
Supports External Reviewers Not Supported

Customer Experience Features

Action Management Not Supported
Analytics Not Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Digital Experience Platforms (DXP) Features

Alerts / Notifications Not Supported
Auto-Tagging Not Supported
Blogs Not Supported
Calendar Not Supported
Content Modeling Not Supported
Digital Asset Management Not Supported
File Sharing Not Supported
Form Builder Not Supported
Forums / Message Boards Not Supported
Headless CMS Not Supported
Knowledge Base Not Supported
Performance Monitoring Not Supported
Personalization / Segmentation Not Supported
Reporting / Analytics Supported
Surveys / Polls Not Supported
Templates Not Supported
User Management / Permissions Not Supported
Version Control Not Supported
Wiki Not Supported
Workflow Management Not Supported

Employee Engagement Features

Benchmarking Not Supported
Cultural Alignment Not Supported
Employee Awards Not Supported
Employee Guides Not Supported
Employee Recognition Not Supported
Feedback Management Not Supported
Goal Management Not Supported
Health & Wellness Programs Not Supported
Performance Management Not Supported
Pulse Surveys Supported

HR Analytics Features

Compensation Plan Modeling Not Supported
Dashboard Supported
HR Metrics Library Not Supported
Leave & Absence Reporting Not Supported
Predictive Modeling Not Supported
Recruiting Management Not Supported
Succession Planning Not Supported
Talent Management Not Supported
Trend Analysis Not Supported
Turnover Tracking Not Supported

Learning Experience Platforms Features

Built-in Course Authoring Not Supported
Content Sharing Not Supported
Employee Portal Not Supported
Gamification Not Supported
Microlearning Not Supported
Mobile Learning Not Supported
Multi-User Collaboration Not Supported
Recommendations Not Supported
Reporting/Analytics Supported
Self-Service Content Curation Not Supported
Social Learning Not Supported
Third Party Course Library Not Supported

Marketing Analytics Features

A/B Testing Not Supported
Campaign Management Not Supported
Channel Attribution Not Supported
Customer Journey Mapping Not Supported
Dashboard Supported
Performance Metrics Not Supported
Predictive Analytics Not Supported
ROI Tracking Not Supported
Social Media Metrics Not Supported
Website Analytics Not Supported

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Not Supported
Feedback Collection Supported
Survey Management Supported

Survey Features

Custom Survey URLs Not Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Not Supported
Paper Survey Not Supported
Question Branching Not Supported
Question Library Not Supported
Site Intercept Survey Not Supported
Skip Logic Not Supported
Supports Audio / Images / Video Not Supported

Integrations

Salesforce Supported
Autotask PSA Not Supported
Datto Workplace Not Supported
Easyflow Not Supported
Facebook Supported
Freshservice Not Supported
Gmail Not Supported
Google Supported
Gorgias Not Supported
HappySat Not Supported
Keap Not Supported
Microsoft Dynamics 365 Not Supported
Microsoft Power BI Supported
RangerMSP Not Supported
ScalePad Lifecycle Insights Not Supported
Shopify Not Supported
Signature 365 Not Supported
Spiceworks MSP Not Supported
Strategy Overview Not Supported
Zoho Desk Not Supported

Integrations

Salesforce Supported
Autotask PSA Supported
Datto Workplace Supported
Easyflow Supported
Facebook Not Supported
Freshservice Supported
Gmail Supported
Google Not Supported
Gorgias Supported
HappySat Supported
Keap Supported
Microsoft Dynamics 365 Supported
Microsoft Power BI Not Supported
RangerMSP Supported
ScalePad Lifecycle Insights Supported
Shopify Supported
Signature 365 Supported
Spiceworks MSP Supported
Strategy Overview Supported
Zoho Desk Supported
Claim Industrytics and update features and information
Claim Industrytics and update features and information
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Claim Simplesat and update features and information