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About

Immerss Live Commerce is a unified live-commerce platform designed to transform online shopping into interactive, human-led experiences. The platform enables brands and retailers to run live shopping events, support 1-on-1 virtual co-shopping sessions, and engage customers via AI-powered chat agents, all integrated directly into their website. It provides shoppable video streams, real-time chat during events, and recorded shoppable content, allowing viewers to buy products while watching or interacting. The platform claims that live chat sessions convert at around 28% compared with traditional 2% through standard online checkout flows. It supports sales conversions, lifts average order value, and reduces return rates by creating a guided, immersive shopping experience. The system also offers ‘outbound clienteling’ features for proactive outreach, gives digital associates tools to engage with shoppers in real time, and enables full sales-tracking and analytics for live sessions.

About

Olark Live Chat is a web-based live chat application that helps businesses interact with customers through their website. The solution delivers the easiest way to engage customers who are browsing the website through customer relationship management (CRM), eCommerce, and Help Desk platforms that provide you with powerful customer insights. Key features include team management, automated messages, searchable transcripts, real-time reporting, and more. Olark Live Chat also offers chat monitoring, targeted chat, and analytics within a suite.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Online retailers and brands requiring a solution to create interactive, live-video shopping experiences to boost conversion rates, lift order value and reduce returns

Audience

Olark Live Chat is perfectly suitable for small and mid-sized businesses in different verticals such as eCommerce, retail, SaaS, education, and more.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$66 per month
Free Version
Free Trial

Pricing

$17.00/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.5 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 4.5 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Immerss
Founded: 2015
United States
www.immerss.live/

Company Information

Olark
Founded: 2009
United States
www.olark.com

Alternatives

Alternatives

Lime Connect

Lime Connect

Lime Connect (formerly Userlike)
LiveChat

LiveChat

LiveChat Software

Categories

Categories

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

Magento
Shopify
Zendesk
BigCommerce
Cyfe
Freshpaint
GreenRope
HappyFox
HubSpot CRM
HubSpot Marketing Hub
Immerss Live Commerce
Intercom
LiveChat
Mailchimp
Proposify
Salesmachine
Shift
Tidio
Vervemail
WooCommerce

Integrations

Magento
Shopify
Zendesk
BigCommerce
Cyfe
Freshpaint
GreenRope
HappyFox
HubSpot CRM
HubSpot Marketing Hub
Immerss Live Commerce
Intercom
LiveChat
Mailchimp
Proposify
Salesmachine
Shift
Tidio
Vervemail
WooCommerce
Claim Immerss Live Commerce and update features and information
Claim Immerss Live Commerce and update features and information
Claim Olark and update features and information
Claim Olark and update features and information