Image365

Image365

Image Connection
ReplyOne

ReplyOne

Sematell
+
+

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About

As a uniform company, we work hard to set ourselves apart from the rest. It still amazes me when customers comment about how much faster service we provide. Not because we aren’t fast, but because many customers have become conditioned to expect poor service and long turnaround times. Most company uniform programs are simple. Customers order the same product continuously, sometimes for years without change. Some programs are more complex requiring features to track an individual employee’s uniform allowance, to provide bundling for each individual employee, or other special services for the program. Our management software allows us to provide you with all the features needed to manage your uniform program, in what appears to be a custom solution. Our uniform order management system makes it easy for our customers to manage their employee uniform clothing allowance or uniform allotment program. We provide you with a customized "uniform store" website for employee ordering.

About

If you want to increase the efficiency of your customer service you need to ensure one thing above all: perfect interlocking of all incoming channels. Your customers expect satisfactory customer service, clear answers and fast response times from you. They do not distinguish between offline and online channels. Good service teams follow their customers and offer them exactly the contact channels they use – whether it’s via e-mail, facebook, or twitter. They are where their customers need them to be. According to a PwC study, call and contact centers across Germany receive 25 millions customer inquiries every day. That is quite a lot. In order to prevent the flood of inquiries from turning into a structural chaos, your team needs smart support. ReplyOne digitally links all incoming written customer inquiries, evaluates them in advance and sends them to the appropriate service employee. Everything happens on a uniform interface, is cross-channel, user-friendly and intuitively designed.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations looking for a tool to manage and optimize their uniform program

Audience

Call Center solution for companies

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Image Connection
Founded: 2000
United States
www.imageconnection.net/uniform-program-management

Company Information

Sematell
Founded: 2000
Germany
www.sematell.com/english/

Alternatives

Alternatives

The Proximity System

The Proximity System

Unitec Distribution Systems
Local Measure Engage

Local Measure Engage

Local Measure
UniformMarket

UniformMarket

SellersCommerce
Freshdesk

Freshdesk

Freshworks

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Integrations

No info available.

Integrations

No info available.
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