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About

Offer your customers secure automated payments by phone and text. We easily integrate with your gateway and customer data. Keep your customers informed with proactive automated outbound campaigns with voice, text, and email messaging. Get real-time customer feedback and satisfaction scores with inbound and outbound automated surveys by phone. Delight your customers with the self-service automation they crave. We do the heavy lifting, you enjoy happy customers. The Compass Automation Platform is our Managed Communications Platform as a Service (CPaaS). It’s a highly secure environment for voice and text applications and includes the four applications listed below, which we refine to suit your needs. As a managed platform, we handle all the application management, carrier management, and security so that your IT team can remain focused on your business.

About

Zoho CPaaS (formerly Zoho ZeptoMail) is a multi-channel transactional communications platform that helps businesses send and manage customer communications across Email, SMS, WhatsApp, and Voice. It provides developer-friendly APIs, SDKs, webhooks, analytics, and communication management tools to help teams integrate and automate transactional communications into their applications and business workflows. Zoho CPaaS is designed for developers, product teams, SaaS companies, e-commerce businesses, fintech companies, and logistics organizations that need to send time-sensitive customer communications reliably across multiple channels. Common use cases include one-time passwords (OTPs), password resets, payment notifications, order and shipment updates, appointment reminders, security alerts, invoices, and other transactional notifications.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies looking for an IVR software

Audience

Developers, Product Teams, SaaS Companies, E-commerce, Fintech, Financial Services, Enterprises, Startups, Agencies, and businesses requiring transactional Email, SMS, WhatsApp, and Voice communications.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$2 per credit
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.0 / 5
ease 3.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • ZeptoMail offers seamless integration with other apps smoothly. It only supports Transactional Emails which helps to gain high Inbox delivery rates. Dashboard is very easy and provides clear insights to analysis.

Cons

  • Onboarding is little bit confusing but once done then no need to look for any other setup.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

IVR Technology Group
Founded: 2003
United States
www.ivrtechgroup.com

Company Information

Zoho
Founded: 1996
India
www.zoho.com/cpaas/

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Categories

Categories

Email APIs Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Not Supported
Survey Management Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Not Supported

Integrations

Axis LMS Not Supported
EmailVerify Bot Not Supported
Empirix Supported
PayTrace Supported
Tabular Not Supported
Trumba Not Supported
Wazuh Supported
WordPress Not Supported

Integrations

Axis LMS Supported
EmailVerify Bot Supported
Empirix Not Supported
PayTrace Not Supported
Tabular Supported
Trumba Supported
Wazuh Not Supported
WordPress Supported
Claim IVR Technology Group and update features and information
Claim IVR Technology Group and update features and information
Claim ZeptoMail and update features and information
Claim ZeptoMail and update features and information