ITBoost vs. M-Files Comparison


ITBoost ConnectWise	M-Files	+	+
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About The IT documentation software that brings it all together. Documentation, KPIs, and client feedback made easy. ITBoost, IT documentation software by ConnectWise, has a versatile dashboard that hosts the most advanced documentation solution in the industry, and displays the numbers you actually need to see from your external platforms. ITBoost gives you easy access to all of your MSP business applications, PSAs and RMMs. Do what you need to do, all from one place.	About M-Files is a Context-First document management system that uses metadata-driven architecture, workflow automation, and AI to improve visibility, compliance, and efficiency. By organizing information based on what it is rather than where it resides, M-Files reduces manual handling, improves document reliability, and strengthens governance across industry-specific processes. M-Files is the only document management system native to Microsoft 365. This unified approach brings Microsoft collaboration, Copilot, and Purview governance directly to curated M-Files content, creating a secure, connected environment that protects Microsoft investments while improving productivity and policy-driven consistency.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience MSPs and IT professionals	Audience M-Files serves a variety of industries and business needs for mid-market to Enterprise global B2B companies. The M-Files platform is especially suitable for knowledge workers that need to quickly find, collaborate, and process a large number of documents every day.
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $17.00/month/user Free Version Not Supported Free Trial Supported	Pricing €65/seat Starting at €65/seat Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.0 / 5 support 4.0 / 5 Read all reviews	Reviews/Ratings Overall 4.8 / 5 ease 4.5 / 5 features 4.2 / 5 design 4.0 / 5 support 4.5 / 5 Read all reviews
Pros & Cons from Real Users Pros ConnectWise ITBoost does a fantastic job of consolidating IT documentation into one place — passwords, knowledge base articles, device records, and client data are all neatly stored and easy to navigate, giving technicians fast access to what they need without hopping between tools. The interface is clean and straightforward, and managing data across multiple clients is genuinely simple, making it a real time-saver for MSPs juggling complex environments. For teams already in the ConnectWise ecosystem, the native integration with ConnectWise PSA and Automate is a standout — deeper and more seamless than what any third-party competitor can offer, creating a truly unified workflow. Being fully cloud-based on AWS with enterprise-class security also means maintenance, upgrades, hosting, and support are all included in the subscription — no infrastructure headaches. Cons Copying content out of ITBoost can be a bit fiddly — some users report having to click multiple times to get content to reproduce properly, which is a small but noticeable friction point in daily use. The UI, while generally clean, has moments where it feels a little clunky, and finding specific items within the PSA integration isn't always as intuitive as you'd hope. It's also worth noting that ITBoost is most valuable when you're already invested in the ConnectWise ecosystem — MSPs running a mixed or non-ConnectWise stack may find the value proposition a bit harder to justify compared to more platform-agnostic alternatives.	Pros & Cons from Real Users Pros I have been using M-Files for over 4 years now and I can say it is one of the best. First, I like that the interface is amazing and that it is easy to understand the many features. Secondly, I like that the tool is very secure. Thirdly, I like the ease of uploading, retrieving and sharing files. There is a lot I like about M-Files. First, the tool is secure which is amazing. The tool comes with an intuitive User Interface. This software makes content collaboration seamless. M-files is easy to deploy and comes with great security features. I like the ease of archiving, retrieving and sharing documents. Accessing files is easy. I like that there is both mobile and web version. Easy to use, if you can use Google, you can use M-Files. The idea of using metadata instead of a file structure is very intelligent. Everything I need to know about my customers, their bills and emails are all in one place. No going to multiple programs/applications to get the full scope of their business. Cons With my great encounters using M-Files, I cannot think of any flaw. This software is more than great. My only concern is that M-Files is not the most affordable. However, it works well. The user interface is not the best. The vendor should improve on this. Takes a little bit of time to re-think document management.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information ConnectWise Founded: 1982 United States www.itboost.com	Company Information M-Files Founded: 1989 United States www.m-files.com
Alternatives IT Portal	Alternatives UnForm Synergetic Data Systems, Inc.
N‑able Passportal N-able	Nuxeo Hyland
Bit.ai Bit Tech Labs	Square 9
XIA Configuration CENTREL Solutions	NetExplorer
M-Files View All	Microsoft 365 Microsoft View All
Categories Document Management Supported IT Documentation Supported Password Management Supported	Categories Document Management Supported File Sharing Supported IT Documentation Supported
Document Management Features Access Controls Not Supported Archiving & Retention Not Supported Collaboration Tools Not Supported Compliance Tracking Supported Document Archiving Supported Document Assembly Supported Document Capture Not Supported Document Conversion Not Supported Document Delivery Not Supported Document Indexing Supported Document Retention Supported Electronic Signature Not Supported Email Management Not Supported File Recovery Not Supported File Type Conversion Not Supported Forms Management Not Supported Full Text Search Not Supported Offline Access Not Supported Optical Character Recognition Not Supported Print Management Not Supported Version Control Supported	Document Management Features Access Controls Supported Archiving & Retention Supported Collaboration Tools Supported Compliance Tracking Supported Document Archiving Supported Document Assembly Not Supported Document Capture Not Supported Document Conversion Supported Document Delivery Supported Document Indexing Supported Document Retention Supported Electronic Signature Supported Email Management Supported File Recovery Supported File Type Conversion Supported Forms Management Not Supported Full Text Search Supported Offline Access Supported Optical Character Recognition Supported Print Management Not Supported Version Control Supported Show More Features File Sharing Features Audit Trail Supported Chat / Messaging Not Supported Collaboration Supported Document Management Supported Drag & Drop Supported Electronic Signature Supported Encryption Supported File Synchronization Supported Search Supported User Management Supported Version Control Supported Workflow Management Supported
Integrations 3CX Supported ArcGIS Not Supported AutoCAD Not Supported Autotask PSA Supported Auvik Supported Cadcorp Not Supported CloudOffix Not Supported DMSFACTORY DocumentsPipeliner Not Supported Datto SIRIS Supported GoTo Connect Supported Lucidchart Supported Microsoft Dynamics 365 Not Supported NinjaOne Supported OpenText CEM Not Supported RingCentral RingEX Supported SAP ERP Not Supported SaaShop Not Supported Salesforce Not Supported Strategy Overview Supported bvoip Supported Show More Integrations View All 18 Integrations	Integrations 3CX Not Supported ArcGIS Supported AutoCAD Supported Autotask PSA Not Supported Auvik Not Supported Cadcorp Supported CloudOffix Supported DMSFACTORY DocumentsPipeliner Supported Datto SIRIS Not Supported GoTo Connect Not Supported Lucidchart Not Supported Microsoft Dynamics 365 Supported NinjaOne Not Supported OpenText CEM Supported RingCentral RingEX Not Supported SAP ERP Supported SaaShop Supported Salesforce Supported Strategy Overview Not Supported bvoip Not Supported Show More Integrations View All 17 Integrations
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