ISL Light Remote DesktopISL Online
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LogMeIn ProGoTo
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About
ISL Online is remote desktop and remote support software for IT teams, help desks, managed service providers (MSPs), and enterprises that need secure attended remote support and unattended remote access across distributed environments. It enables technicians to securely access, view, control, troubleshoot, and manage Windows, macOS, Linux, iOS, and Android devices from any location, with or without an end user present.
IT teams use ISL Online for remote troubleshooting, help desk support, remote IT management, device access, file transfer, multi-monitor navigation, chat and audio/video communication, session recording and handoff, remote command execution, and persistent unattended access through ISL AlwaysOn. The unattended access agent supports mass deployment and device grouping. ISL Online also supports RDP and SSH tunneling without requiring VPN access or firewall changes, simplifying connectivity across multiple networks and locations.
ISL Online offers flexible deployment options for different security, infrastructure, and data residency requirements. Organizations can use cloud remote access (SaaS), self-hosted remote desktop software for on-premises and air-gapped environments, or Managed Private Cloud for dedicated single-tenant deployment and greater data control. Premium Cloud, Self-Hosted, and Managed Private Cloud support unlimited licensed users and managed devices. Mobile apps are included at no additional cost with both Cloud and Server licenses.
Security features include AES 256-bit end-to-end encryption with RSA 2048/4096-bit key exchange, two-factor authentication (2FA), single sign-on (SSO), session recording, detailed audit logs, role-based access controls, IP and MAC address restrictions, and blackout mode for sensitive environments. ISL Online is ISO/IEC 27001:2022 certified and supports GDPR compliance requirements.
The platform integrates with ITSM, RMM, PSA, and endpoint management tools including ServiceNow, Freshdesk, Freshservice, Microsoft Intune, Barracuda RMM, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows and integrations.
ISL Online provides scalable remote support, secure remote access, centralized remote management, cross-platform remote control, and flexible deployment without complex network configuration. A free trial is available without a credit card, and the software supports 20 languages.
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About
LogMeIn Pro is a reliable remote access software that enables individuals and small businesses to connect to their PCs or Macs from anywhere. It offers fast, secure remote control, allowing users to work as if they were physically at their computers. The platform supports unlimited users, file transfer between devices, remote printing, and multi-monitor display for enhanced productivity. LogMeIn Pro also includes antivirus protection powered by Bitdefender to safeguard devices from malware and cyber threats. Pricing plans allow access to 2, 5, or 10 computers depending on user needs. Ideal for remote work, it helps users maintain productivity and stay connected without commuting.
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Why ISL Light Remote Desktop is Better than LogMeIn ProISL Online is a better fit than LogMeIn Pro for IT teams that need both attended remote support and scalable unattended access. LogMeIn Pro plans are packaged around access to 2, 5, or 10 computers and focus primarily on remote access to work PCs and Macs, while relevant ISL Online plans support unlimited licensed users and managed devices. ISL Online adds one-time-code support sessions, UAC administration, restart-and-reconnect, dual-panel file management, session recording, and RDP/SSH tunneling without VPN or firewall changes. It supports Windows, macOS, Linux, iOS, and Android and integrates with tools such as ServiceNow and Freshdesk. ISL Online also offers Cloud, Self-Hosted/on-premises, air-gapped, and Managed Private Cloud deployment, giving IT teams more control over infrastructure and data. See more |
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
IT teams, help desks, MSPs, and enterprises of all sizes that need secure, easy-to-use remote desktop and remote support software for attended support, unattended access, and managing distributed devices. ISL Online supports 20 languages.
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Audience
Individuals, freelancers, and small business owners seeking secure, easy-to-use remote access software to stay productive from anywhere
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$16.90 per month
ISL Online offers a 15-day free trial, no credit card required.
Starter: $16.90/month, 1 user, 10 managed devices; Cloud: starting at $34.90/month, 40 users, 1000 managed devices; Premium: $54.90/month, unlimited users and devices; Self Hosted (on-premise): starting at $44.90/month, unlimited users and devices.
Free Version
Supported
Free Trial
Supported
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Pricing
$30 per month
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros from Real UsersPros
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationISL Online
Founded: 2001
Slovenia
www.islonline.com
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Company InformationGoTo
Founded: 2003
United States
www.logmein.com/products/pro
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Alternatives |
Alternatives |
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CategoriesISL Online helps IT teams and MSPs manage remote access across distributed device environments. With ISL AlwaysOn, teams can mass deploy unattended access agents, organize computers into groups, and connect to managed systems without end-user interaction. The platform supports remote command execution, RDP and SSH tunneling, session recording, audit logs, 2FA, SSO, and role-based access controls. ISL Online also integrates with ITSM, RMM, PSA, and endpoint management platforms such as ServiceNow, Microsoft Intune, Barracuda RMM, Autotask PSA, HaloITSM, SuperOps, and PDQ Connect. Deployment options include cloud, self-hosted, and Managed Private Cloud. ISL Online is remote desktop software for secure attended and unattended access to Windows, macOS, Linux, iOS, and Android devices. IT teams, MSPs, and enterprises use it to access, control, troubleshoot, and manage remote computers from any location. Features include file transfer, multi-monitor navigation, session recording, remote command execution, RDP and SSH tunneling, and persistent unattended access through ISL AlwaysOn. Connections can be established without VPN access or complex firewall changes. ISL Online is available as cloud, self-hosted, or Managed Private Cloud software. Mobile apps are included at no additional cost with Cloud and Server licenses. ISL Online is remote support software for IT help desks, support teams, MSPs, and enterprises that need to troubleshoot and resolve issues on Windows, macOS, Linux, iOS, and Android devices. Technicians can provide attended support with remote control, file transfer, multi-monitor navigation, chat, audio/video, session recording, session handoff, and remote command execution. For recurring support needs, ISL AlwaysOn enables unattended access. Connections can be established without VPN access or complex firewall changes. ISL Online supports cloud, self-hosted, and Managed Private Cloud deployment, with security features including AES 256-bit end-to-end encryption, 2FA, SSO, audit logs, and role-based access controls. ISL Online enables secure remote access to workplace computers for organizations with remote, hybrid, or distributed teams. Authorized users can connect to remote Windows, macOS, and Linux systems from another location, while IT teams can also support users when technical issues arise. ISL AlwaysOn provides persistent unattended access without requiring someone to be present at the remote device. Users can transfer files, navigate multiple monitors, and use RDP or SSH tunneling without setting up a VPN or changing firewall configuration. ISL Online is available as cloud, self-hosted, or Managed Private Cloud software, with security features including AES 256-bit end-to-end encryption, 2FA, SSO, audit logs, and role-based access controls. ISL Online provides secure screen sharing for remote support sessions, allowing IT professionals to view and control a remote user’s device while troubleshooting issues. Technicians can switch between multiple monitors, transfer files, and communicate through chat or audio/video. Sessions can also be recorded, paused, resumed, or transferred between operators. ISL Online supports remote access across Windows, macOS, Linux, iOS, and Android devices. Security features include AES 256-bit end-to-end encryption, 2FA, SSO, audit logs, session recording, and role-based access controls, making it suitable for professional support environments where secure access and traceability are important. |
Categories |
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IT Management Features
Capacity Monitoring
Not Supported
Compliance Management
Not Supported
Event Logs
Supported
Hardware Inventory
Not Supported
IT Budgeting
Not Supported
License Management
Supported
Patch Management
Not Supported
Remote Access
Supported
Scheduling
Not Supported
Software Inventory
Supported
User Activity Monitoring
Supported
Remote Desktop Features
Chat
Supported
Cross-Platform Access
Supported
File Transfer
Supported
Group View
Supported
Mobile Device Access
Supported
Multi Monitor Support
Supported
Record Remote Sessions
Supported
Remote Print
Supported
Remote Wake
Supported
User Management
Supported
Remote Support Features
Diagnostic Tools
Supported
File Transfer
Supported
Live Chat
Supported
Real-time Chat
Supported
Remote Control
Supported
Screen Sharing
Supported
Session Recording
Supported
Session Transfer
Supported
Surveys & Feedback
Supported
Remote Work Features
Collaboration
Supported
Credential Management
Supported
Electronic Signature
Not Supported
Employee Monitoring
Supported
Live Chat
Supported
Meeting Management
Not Supported
Project Management
Not Supported
Remote Access
Supported
Remote Support
Supported
Screen Sharing
Supported
Softphone
Not Supported
Task Management
Not Supported
Time Zone Tracking
Not Supported
Video Chat
Supported
Web Conferencing
Supported
Screen Sharing Features
Annotations / Drawing Tools
Supported
Desktop / Browser Sharing
Supported
Mobile Screen Sharing
Supported
Presenter Control Management
Supported
Remote Control
Supported
Screen Capture
Supported
Screen Mirroring
Not Supported
Screen Recording
Supported
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IT Management Features
Capacity Monitoring
Supported
Compliance Management
Not Supported
Event Logs
Supported
Hardware Inventory
Supported
IT Budgeting
Not Supported
License Management
Supported
Patch Management
Not Supported
Remote Access
Supported
Scheduling
Not Supported
Software Inventory
Supported
User Activity Monitoring
Supported
Remote Desktop Features
Chat
Not Supported
Cross-Platform Access
Supported
File Transfer
Not Supported
Group View
Not Supported
Mobile Device Access
Supported
Multi Monitor Support
Not Supported
Record Remote Sessions
Not Supported
Remote Print
Not Supported
Remote Wake
Not Supported
User Management
Supported
Remote Support Features
Diagnostic Tools
Not Supported
File Transfer
Not Supported
Live Chat
Not Supported
Real-time Chat
Supported
Remote Control
Not Supported
Screen Sharing
Not Supported
Session Recording
Not Supported
Session Transfer
Not Supported
Surveys & Feedback
Supported
IT Asset Management Features
Asset Tracking
Not Supported
Audit Management
Not Supported
Compliance Management
Not Supported
Configuration Management
Not Supported
Contract/License Management
Supported
Cost Tracking
Not Supported
Depreciation Management
Not Supported
Inventory Management
Supported
IT Service Management
Not Supported
Maintenance Management
Not Supported
Procurement Management
Not Supported
Requisition Management
Not Supported
Supplier Management
Supported
Identity Management Features
Access Certification
Not Supported
Compliance Management
Not Supported
Multifactor Authentication
Not Supported
Password Management
Supported
Privileged Account Management
Not Supported
Self-Service Access Request
Not Supported
Single Sign On
Not Supported
User Activity Monitoring
Not Supported
User Provisioning
Not Supported
Network Security Features
Access Control
Supported
Analytics / Reporting
Supported
Compliance Reporting
Not Supported
Firewalls
Not Supported
Internet Usage Monitoring
Supported
Intrusion Detection System
Supported
Threat Response
Not Supported
VPN
Supported
Vulnerability Scanning
Not Supported
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Integrations
Autotask PSA
Supported
Avast Business Premium Remote Control
Supported
BMC Helix ITSM
Supported
Barracuda PST Enterprise
Supported
Bitrix24
Supported
CyberFOX Password Manager
Not Supported
Deepser
Supported
Devolutions Remote Desktop Manager
Supported
Freshdesk
Supported
Freshworks Neo
Supported
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Integrations
Autotask PSA
Not Supported
Avast Business Premium Remote Control
Not Supported
BMC Helix ITSM
Not Supported
Barracuda PST Enterprise
Not Supported
Bitrix24
Not Supported
CyberFOX Password Manager
Supported
Deepser
Not Supported
Devolutions Remote Desktop Manager
Not Supported
Freshdesk
Not Supported
Freshworks Neo
Not Supported
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