Yodel.io

Yodel.io

YodelTalk
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About

IPFone is a telecommunications company that provides cloud communication, internet access, and business phone systems for small and medium-sized businesses. IPFone's services include: UCaaS Webex VoIP SD-WAN Contact center Fiber internet On-site installation In-depth training World-class customer support Unlimited international* calling

About

The phone system for customer service teams. Yodel joins your team as a receptionist that pre-qualifies inbound voice communications and allows call management without switching tools. Collaborate on calls and enjoy the crystal clear voice quality through our battle-tested infrastructure. Get your phone system up and running in minutes. No complicated adoption from your previous business phone. Yodel integrates with over 1000 software tools so you can connect the phone with your existing workflows. Stay close to your customers no matter where they are by using Yodel’s access to phone numbers in over 100 countries. Yodel works with trusted local carriers to guarantee the best possible call quality. We deliver a reliant service uptime and a secure call infrastructure. Modern customer service teams need to deliver high quality support and ensure high customer satisfaction. Yodel removes everything that’s painful about phone systems and deliver what matters: the voice communication.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Companies of all sizes

Audience

Businesses and teams of all sizes that want a unified phone and conversation solution

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

17.95
Webex Basic with Unlimited Calling
Free Version Not Supported
Free Trial Not Supported

Pricing

$25.00 per user per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • #1- It supports Slack, Drift, Microsoft Teams and other integrations. #2- The user interface is simple and easy to understand. #3- Easy to Configure platform.
  • I really like how it is set up so a team can use it. Love how a central number can be used by a whole team.
  • It's been super nice to be able to streamline our phone calls. It's reduced our answering significantly and reduced unwanted calls

Cons

  • #1- We had an overall great experience with this platform.
  • The mobile app does not have a ton of features so it's limited.
  • It was a little challenging to implement at first but once we figured it out it's been awesome.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

IPFone
Founded: 1997
United States
ipfone.com

Company Information

YodelTalk
Founded: 2015
United States
www.yodel.io

Alternatives

Alternatives

Categories

Business VoIP Supported
Cloud PBX Supported
SD-WAN Supported
SIP Trunk Supported
UCaaS Supported

Categories

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Supported

Business VoIP Features

Call Parking Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported

Unified Communications Features

Audio / Video Conferencing Supported
Calendar Management Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Supported
File Sharing Supported
Mobile Access Supported
Multi-User Collaboration Supported
Voice Mail Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Virtual Extensions Supported
Web Conferencing Supported

SD-WAN Features

Application Delivery Control Supported
Centralized Orchestration Supported
Dynamic Path Selection Supported
Multi-Cloud Management Supported
Policy-based Management Supported
VPN Supported
WAN Optimization Supported
Zero-Touch Provisioning Supported

SIP Trunk Features

Automatic Fail-over Routing Supported
Call Data Records Supported
Caller ID Supported
Disaster Recovery Supported
e911 Supported
International Numbers Supported
Multiple DID Options Supported
PSTN Forwarding Supported
Toll-Free Numbers Supported

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Not Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Not Supported
Web Conferencing Not Supported

Business VoIP Features

Call Parking Not Supported
Call Recording Supported
Contact Management Supported
Encryption Not Supported
IVR / Voice Recognition Supported
Ring Groups Not Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Not Supported

Unified Communications Features

Audio / Video Conferencing Not Supported
Calendar Management Not Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Not Supported
File Sharing Not Supported
Mobile Access Supported
Multi-User Collaboration Supported
Voice Mail Supported

Integrations

Microsoft Teams Supported
Dialogflow Not Supported
Discord Not Supported
Drift Not Supported
Easyflow Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Make Not Supported
MetaMail Not Supported
Microsoft Azure Not Supported
Pipedrive Not Supported
Slack Not Supported
Stackreaction Not Supported
WMS 360 Not Supported
Zapier Not Supported

Integrations

Microsoft Teams Supported
Dialogflow Supported
Discord Supported
Drift Supported
Easyflow Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Make Supported
MetaMail Supported
Microsoft Azure Supported
Pipedrive Supported
Slack Supported
Stackreaction Supported
WMS 360 Supported
Zapier Supported
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