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About

Humanize IT is a communication and QBR acceleration platform for MSPs that replaces presentations with structured, conversational client engagement. It operates via a four-step framework powered by coaching, premade templates, automated assessments, budgeting tools, and branded client dashboards. It integrates with PSA systems to sync opportunities and data, simplifies QBR preparation (saving 6–12 hours per review), and delivers client engagement scores, whitespace analysis, and personas (vCIO, CISO, etc.) to guide meaningful discussions. Through weekly coaching and a peer community, MSP teams adopt strategic selling habits and build trust-based relationships. Humanize IT helps transform technical exchanges into value-based conversations, boosting client retention, upsell success, and MSP profitability, while its SOC 2-certified framework ensures reliable delivery at scale.

About

Customer Experience Software Built for MSPs & IT Teams. Improve your CX, Productivity, Security & Communication by front-ending your PSA or ITSM tool with; Apps, Bots, Forms, Approvals, Sentiment Analysis, Push, Client Portal + more. Customize your App per client and increase customer satisfaction and NPS scores. It's one pane of glass customers love. Reduce support tickets by up to 10% with ITSupportBot™. Use our embedded 'Self-Service Bot' to stop unnecessary tickets and 'Smart Engineer Bot'. Improve engineer productivity by getting right ticket information the 1st time! Engineers are happier doing less admin. Get a powerful unique selling proposition that helps you deliver a remarkable experience, beat the competition and win more MRR deals.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

MSPs and IT account managers in need of a tool to shift from technical reporting to strategic, trust-building client conversations using automated QBR tools and guided coaching

Audience

MSPs and IT teams

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$349 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

$189 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Humanize IT
Founded: 2016
United States
www.humanizeit.biz

Company Information

Invarosoft
Founded: 2017
United States
www.invarosoft.com

Alternatives

Alternatives

CloudRadial

CloudRadial

Azurative
vCIO Hero

vCIO Hero

Invarosoft
Startly

Startly

Startly Labs

Categories

MSP Supported

Categories

MSP Supported

Integrations

Alert Centric Not Supported
Autotask PSA Not Supported
ConnectBooster Not Supported
ConnectWise PSA Not Supported
Datto RMM Not Supported
Datto Workplace Not Supported
HappySat Not Supported
IT Glue Not Supported
Warranty Wizard Not Supported
Wise-Pay Not Supported
vCIO Hero Not Supported

Integrations

Alert Centric Supported
Autotask PSA Supported
ConnectBooster Supported
ConnectWise PSA Supported
Datto RMM Supported
Datto Workplace Supported
HappySat Supported
IT Glue Supported
Warranty Wizard Supported
Wise-Pay Supported
vCIO Hero Supported
Claim Humanize IT and update features and information
Claim Humanize IT and update features and information
Claim Invarosoft and update features and information
Claim Invarosoft and update features and information