InGeniusUpland Software
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Related Products
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About
Hubdrive is a global solutions provider of innovative HR Management Software based on the Microsoft Dynamics 365 Business Platform. In the HR for Dynamics Toolbox, Hubdrive combines the most innovative HR-components of Hubdrive, Microsoft and Partners to a seamlessly integrated HR-solution for customers all over the world. HR for Dynamics is a holistic, seamlessly integrated HR-solution and a game changer for the digital transformation in HR departments worldwide. Fully integrated working enables a maximum of efficiency and automation for the companies and the highest possible comfort for employees. Hubdrive actively influences how HR departments all over the world will work in the future!
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About
InGenius Connector Enterprise expertly integrates existing telephone systems into leading CRMs, with an enterprise-proven solution. Using innovative computer telephony integration (CTI) that offers maximum configuration flexibility and security, Upland InGenius easily adapts to unique contact center needs. Backed by reliable expertise and superior customer care built over 20 years in the enterprise telephony space, InGenius helps contact centers increase productivity and enhance the customer experience.
InGenius Connector Enterprise equips contact centers with features like screen pop, click-to-dial, automated call logging and call reports. The solution enables agents to efficiently serve customers and see a comprehensive view of interactions for intelligent decision-making.
Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow
Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies that need an HR management system
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Audience
Enterprise sales and service teams with phone agents or a contact center
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$3.00/month/user
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationHubdrive
Founded: 2004
Germany
www.hubdrive.com/en/
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Company InformationUpland Software
Founded: 2010
United States
uplandsoftware.com/ingenius/
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Categories |
Categories |
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Human Resources Features
360 Degree Feedback
Supported
Applicant Tracking
Supported
Attendance Management
Supported
Benefits Management
Supported
Career Development Planning
Supported
Compensation Management
Supported
Compliance Management
Supported
Employee Database
Supported
Employee Lifecycle Management
Supported
Onboarding
Supported
Payroll Management
Supported
Performance Management
Supported
Recruiting Management
Supported
Self Service Portal
Supported
Succession Planning
Supported
Time & Attendance Management
Supported
Time Off Management
Supported
Timesheets
Supported
Training Management
Supported
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Call Center Features
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Not Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
Inbound Call Center
Supported
IVR / Voice Recognition
Not Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Call Tracking Features
Call Log
Supported
Call Recording
Not Supported
Call Routing
Not Supported
Caller Identification
Supported
Campaign Management
Not Supported
Conversion Tracking
Not Supported
CRM
Supported
IVR / Voice Recognition
Not Supported
Keyword Tracking
Not Supported
Customer Experience Features
Action Management
Not Supported
Analytics
Supported
Customer Segmentation
Not Supported
Dashboard
Supported
Feedback Management
Not Supported
Knowledge Management
Not Supported
Multi-Channel Collection
Not Supported
Sentiment Analysis
Not Supported
Survey Management
Not Supported
Text Analysis
Not Supported
Trend Analysis
Not Supported
Telephony Features
Auto-Dialer
Not Supported
Call Center Management
Supported
Call Monitoring
Not Supported
Contact Management
Not Supported
Inbound Reporting
Supported
IVR / Voice Recognition
Not Supported
Outbound Reporting
Supported
Predictive Dialer
Not Supported
Telemarketing Management
Not Supported
Voice & Data Integration
Supported
VoIP
Not Supported
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Integrations
Microsoft Dynamics 365
Supported
Salesforce
Not Supported
Salesforce Agentforce Service
Not Supported
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Integrations
Microsoft Dynamics 365
Not Supported
Salesforce
Supported
Salesforce Agentforce Service
Supported
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