Housecall Pro

Housecall Pro

4.9 out of 5 stars
ServiceWorks

ServiceWorks

Service Works
5.0 out of 5 stars
Housecall Pro ServiceWorks

Related Products

  • Connecteam
    4.6 out of 5 stars 10,769 Ratings
    Visit Website for Connecteam
  • STACK
    4.5 out of 5 stars 1,498 Ratings
    Visit Website for STACK
  • WEX Field Service Management
    4.6 out of 5 stars 67 Ratings
    Visit Website for WEX Field Service Management
  • Pocomos
    4.6 out of 5 stars 45 Ratings
    Visit Website for Pocomos
  • Bidtracer
    4.2 out of 5 stars 39 Ratings
    Visit Website for Bidtracer
  • ArboStar
    4.8 out of 5 stars 565 Ratings
    Visit Website for ArboStar
  • Odoo
    4.2 out of 5 stars 1,729 Ratings
    Visit Website for Odoo
  • Acuity Scheduling
    4.8 out of 5 stars 6,352 Ratings
    Visit Website for Acuity Scheduling
  • WERX
    4.7 out of 5 stars 35 Ratings
    Visit Website for WERX
  • Wrike
    4.3 out of 5 stars 7,637 Ratings
    Visit Website for Wrike
Housecall Pro:

About

Housecall Pro is a top-rated, all-in-one business solution that helps home service professionals work simpler and grow smarter. With easy-to-use digital tools for scheduling and dispatching jobs, managing payments, automating marketing efforts, and more, Housecall Pro helps Pros efficiently manage every aspect of their business all in one place. This all-in-one tool allows professionals to offer their customers something their competitors are not able to. Housecall Pro allows businesses to move away from pen & paper to digital, streamlining their workflow and operations. Best of all, it's affordable and it even assists in helping small businesses transfer and import their existing client database with ease.
ServiceWorks:

About

One stop platform for everything needed to run, grow and transform a business. Cloud Based SaaS Solutions for managing complete business operations. Mobile App for Running Business on the Go on Android and iOS. Integration with third party systems for payment, inventory and work order. Why Choose Service Works? 1. Ease of Use: Designed for novice users in mind. Speed of completing transaction is key consideration. 2. Customizable: Every industry has different nuances. We customize to fit your business needs. 3. Low Subscription Fees: We offer lowest subscription for unlimited users without any contract. 4. Excellent Customer Service: ServiceWorks provide 5 star support from onboarding to integration 5. Offline Mobile App: Field jobs can't be dependent on network. The work is synced when network is available. 6. Continuous Integration: SW integrates with work order, payment and accounting system for seamless integration.
Housecall Pro:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
ServiceWorks:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Housecall Pro:

Audience

Housecall Pro saves valuable time for all home service professionals across plumbing, electrical, carpet cleaning, HVAC, housekeeping, handyman, window cleaning, locksmith, and many other industries.
ServiceWorks:

Audience

Service professionals
Housecall Pro:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
ServiceWorks:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
Housecall Pro:

API

Offers API Not Supported
ServiceWorks:

API

Offers API Supported
Housecall Pro:

Screenshots and Videos

ServiceWorks:

Screenshots and Videos

Housecall Pro:

Pricing

$59.00/month
Basic: $59/mo
Essentials: $149/mo
MAX Contact for price
Free Version Supported
Free Trial Supported
ServiceWorks:

Pricing

$49/mo for unlimited users
We have three packages and for all package you get unlimited users.
Free Version Not Supported
Free Trial Supported
Housecall Pro:

Reviews/Ratings

Overall 4.9 / 5
ease 4.9 / 5
features 4.9 / 5
design 4.8 / 5
support 4.7 / 5
ServiceWorks:

Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 4.5 / 5
support 5.0 / 5
Housecall Pro:

Pros & Cons from Real Users

Pros

  • We had no idea how much of an advantage HCP would be in managing our business for records, history, billing and management.
  • Housecall Pro has helped me grow my business and present professionally in my services. Being a one man operation I look at ways to be as professional as possible, having Housecall Pro is essential in this. My clients love the automated text of their appointments along with when I am en route to their homes. Communication is key in the service industry, HCP saves me tons of phone calls and time spend coordinating my schedule.
  • Professional Appearance, Text Messaging Notifications, Easy to use, so many features that it's sometimes hard to know ALL that it can do for you.
  • I enjoy how easy it is to navigate the schedule, add so many features through their apps, all my techs can see important messages between customer, quick books tabs, reviews, etc.
  • We're HVAC and pros for us are: 1. affordability 2. ease of use 3. integration with other apps 4. marketing features 5. CUSTOMERS LIKE THE SOFTWARE!

Cons

  • As we add more employees the scheduling window can be difficult to manage.
  • I would say as a smaller company I don’t have any issues with the software. It does exactly what I need it to do for me. I could see how larger companies may not get all the features they’re looking for, but for me it works well.
  • Lack of Parts Inventory is the biggest complaint.
  • I don’t like that call backs aren’t flagged, I want my csr to be able to reschedule calls without having to go through each call, I don’t like how long the transactions take to hit the bank and I have to add another charge to make it an instant payout, the price to add on additional service techs, the inability to create easier proposals, and SO MUCH MORE.
  • Bookkeeping integration with QuickBooks is tricky. The wait time for the "blue-bubble" user chat is too slow. I've noticed this problem over the last six months, and needs improving.
ServiceWorks:

Pros & Cons from Real Users

Pros

  • Ease of use, super easy to navigate. Invoicing and combined invoice just made our life so easy. Calculating the payouts (employee commissions)has become so easy. No more using excel sheets to do that. Instant booking , payment integrations work just seamless. Mobile App is very advanced , I love the fact that it is driven by roles and Permissions. Plus you don't have to worry about adding additional users to your your account every plan comes with unlimited users included.
  • This has all the feature I need for my cleaning business. The best part is I can use unlimited users.

Cons

  • Need good better best options to send a quote out.
  • So far everything is there what I need. It would be nice to have multiple estimations.
Housecall Pro:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
ServiceWorks:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Housecall Pro:

Company Information

Housecall Pro
Founded: 2013
United States
www.housecallpro.com
ServiceWorks:

Company Information

Service Works
Founded: 2016
United States
www.service.works
Housecall Pro:

Alternatives

WEX Field Service Management

WEX Field Service Management

4.6 out of 5 stars
ServiceWorks:

Alternatives

Resco Field Service+

Resco Field Service+

Resco
5.0 out of 5 stars
Housecall Pro:
Pocomos

Pocomos

Pocomos Software
4.6 out of 5 stars
ServiceWorks:
PESTBOSS

PESTBOSS

5.0 out of 5 stars
Housecall Pro:
ServiceWorks:
Repair-CRM

Repair-CRM

E-Software
5.0 out of 5 stars
Housecall Pro:
Kickserv

Kickserv

5.0 out of 5 stars
ServiceWorks:
Jobber

Jobber

Jobber Software
4.9 out of 5 stars
Housecall Pro:
Jobber

Jobber

Jobber Software
4.9 out of 5 stars
ServiceWorks:
Kickserv

Kickserv

5.0 out of 5 stars
Housecall Pro:

Categories

Appliance Repair Supported
Cleaning Services Supported
Home Services Supported
HVAC Supported
Pest Control Supported
Plumbing Supported
Quoting Supported
Scheduling Supported
Service Dispatch Supported
Work Order Supported
ServiceWorks:

Categories

Appliance Repair Supported
Cleaning Services Supported
GPS Tracking Supported
HVAC Supported
Janitorial Supported
Lawn Care Supported
Pest Control Supported
Plumbing Supported
Housecall Pro:

Cleaning Services Features

Billing & Invoicing Supported
Client Management Supported
Dispatch Management Supported
Inventory Control Not Supported
Job Management Supported
Mobile Access Supported
Payroll Management Not Supported
Quotes / Estimates Supported
Recurring Appointments Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Work Order Management Supported

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

HVAC Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Not Supported
Job Management Supported
Maintenance Scheduling Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Landscape Management Features

Billing & Invoicing Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Groundskeeping Supported
Inventory Control Not Supported
Irrigation Tracking Not Supported
Job Management Supported
Landscape Design Supported
Mobile Access Supported
Payroll Management Not Supported
Plant Database Not Supported
Quotes / Estimates Supported
Routing Supported
Scheduling & Appointments Supported
Work Order Management Supported

Pest Control Features

Billing & Invoicing Supported
Customer Service History Supported
Dispatch Management Supported
Fleet Management Supported
Inventory Control Not Supported
Mobile Access Supported
Pest Activity Tracking Not Supported
Pesticide Usage Tracking Not Supported
Property Layouts Not Supported
Quotes / Estimates Supported
Scheduling Supported

Plumbing Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Not Supported
Job Management Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Tradesman Job Management Features

Contract Management Supported
Customer Database Supported
Dispatch Management Supported
For Builders Supported
For Electricians Supported
For Field Service Businesses Supported
For HVAC Supported
For Plumbers Supported
For Roofers Supported
Invoicing Supported
Job Tracking Supported
Payments Supported
Quoting Supported
Reporting Supported
Scheduling Supported
Time Tracking Supported

Appointment Scheduling Features

Appointment Reminders Supported
Automated Scheduling Supported
Calendar Sync Supported
Client Database Supported
Group Scheduling Supported
Mobile Access Supported
Multi-Location Not Supported
Online Booking Supported
Online Payments Supported
Recurring Appointments Supported
Room Booking Management Supported

Billing and Invoicing Features

Billing Portal Supported
Contact Database Supported
Contingency Billing Not Supported
Customer Portal Not Supported
Customizable Invoices Supported
Dunning Management Supported
Hourly Billing Not Supported
Invoice History Supported
Mobile Payments Supported
Multi-Currency Not Supported
Online Invoicing Supported
Online Payments Supported
Payment Processing Supported
Project Billing Supported
Recurring/Subscription Billing Supported
Service Ticket Billing Supported
Tax Calculator Supported

Business Management Features

Billing & Invoicing Supported
CRM Supported
Employee Management Supported
Financial Management Not Supported
Inventory Management Not Supported
Marketing Management Supported
Order Management Not Supported
Point of Sale (POS) Supported
Project Management Not Supported
Purchasing Not Supported
Scheduling Not Supported
Time & Expense Tracking Supported
Training Management Not Supported
Vendor Management Not Supported

Employee Scheduling Features

Appointment Management Supported
Automated Scheduling Supported
Calendar Management Supported
Employee Database Supported
Group Scheduling Supported
Messaging Supported
Mobile Access Supported
Payroll Management Supported
Reporting/Analytics Supported
Resource Management Supported
Schedule Distribution Supported
Scheduling Supported
Shift Scheduling Supported
Shift Swapping Supported
Time Clock Supported
Time Tracking Supported
Vacation / Leave Tracking Supported

Quoting Features

Automated Quoting Supported
Catalog Management Supported
Client Portal Supported
Contact Management Supported
Customer Accounts Supported
Customizable Branding Supported
Discount Management Supported
Forms Creation Supported
Pricing Management Supported
Product Configurator Not Supported
Proposal Management Supported

Scheduling Features

Alerts/Notifications Supported
Appointment Scheduling Supported
Automated Scheduling Supported
Calendar Management Supported
Class Scheduling Not Supported
Employee Scheduling Supported
Facility Scheduling Not Supported
Group Scheduling Supported
Interview Scheduling Not Supported
Meeting Room Booking Not Supported
Multi-Location Not Supported
Online Scheduling Supported
Payment Processing Supported
Real-time Scheduling Supported
Reservations Not Supported
Resource Scheduling Not Supported
Room Booking Management Supported

Service Dispatch Features

Billing & Invoicing Supported
Call Center Management Not Supported
Contract Management Supported
Customer Database Supported
Inventory Control Not Supported
Job Management Supported
Job Tracking Supported
Mobile Access Supported
Routing Not Supported
Scheduling Supported
Self Service Portal Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Work Order Features

Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Not Supported
Job Management Supported
Preventive Maintenance Supported
Quotes / Estimates Supported
Recurring Appointments Supported
Routing Supported
Scheduling Supported
Task Management Supported

Workforce Management Features

Budgeting & Forecasting Supported
Contractor Management Not Supported
Employee Lifecycle Management Not Supported
Labor Projection Not Supported
Performance Appraisal Not Supported
Recruiting Management Not Supported
Scheduling Supported
Skills Tracking Not Supported
Time & Attendance Supported
Variable Workforce Supported
ServiceWorks:

Cleaning Services Features

Billing & Invoicing Supported
Client Management Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Mobile Access Supported
Payroll Management Supported
Quotes / Estimates Supported
Recurring Appointments Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Work Order Management Supported

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

HVAC Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Maintenance Scheduling Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Landscape Management Features

Billing & Invoicing Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Groundskeeping Not Supported
Inventory Control Supported
Irrigation Tracking Not Supported
Job Management Supported
Landscape Design Not Supported
Mobile Access Supported
Payroll Management Not Supported
Plant Database Not Supported
Quotes / Estimates Supported
Routing Supported
Scheduling & Appointments Supported
Work Order Management Supported

Pest Control Features

Billing & Invoicing Supported
Customer Service History Supported
Dispatch Management Supported
Fleet Management Supported
Inventory Control Supported
Mobile Access Supported
Pest Activity Tracking Supported
Pesticide Usage Tracking Supported
Property Layouts Supported
Quotes / Estimates Supported
Scheduling Supported

Plumbing Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Tradesman Job Management Features

Contract Management Supported
Customer Database Supported
Dispatch Management Supported
For Builders Supported
For Electricians Supported
For Field Service Businesses Supported
For HVAC Supported
For Plumbers Supported
For Roofers Supported
Invoicing Supported
Job Tracking Supported
Payments Supported
Quoting Supported
Reporting Supported
Scheduling Supported
Time Tracking Supported

Construction Estimating Features

Accounting Integration Supported
Audit Trail Not Supported
Bid Management Not Supported
Billing & Invoicing Supported
Building Product Database Not Supported
Calculators Not Supported
Change Orders Not Supported
Contract Management Supported
Cost Database Not Supported
Customer Management Supported
Customizable Templates Not Supported
Electrical Estimating Not Supported
Historical Database Not Supported
HVAC Estimating Not Supported
Job Costing Supported
Plumbing Estimating Supported
Price Data / Price Books Supported
Project Management Supported
Quote Management Supported
Reporting/Analytics Supported
Scheduling Supported
Subcontractor Management Not Supported
Takeoff Not Supported
What-if Analysis Not Supported

GPS Tracking Features

Alerts/Notifications Supported
Asset Tracking Supported
Driver Management Supported
Historical Reporting Supported
Mobile Tracking Supported
People Tracking Supported
Real Time Tracking Supported
Routing Supported
Status Tracking Supported
Territory Management Supported
Vehicle Tracking Not Supported

Janitorial Features

Bid Management Not Supported
Billing & Invoicing Supported
Client Management Supported
Employee Scheduling Supported
Inventory Management Supported
Mobile Access Supported
Payroll Management Supported
Quality Control Supported
Surveys & Feedback Supported
Time Tracking Supported
Work Order Management Supported

Lawn Care Features

Billing & Invoicing Supported
Contract Management Supported
Customer Management Supported
Employee Management Supported
Equipment Management Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service Dispatch Supported

Security System Installer Features

Billing & Invoicing Supported
Customer Management Supported
Document Imaging Not Supported
Inventory Management Supported
Job Costing Supported
Lead Management Not Supported
Quotes / Estimates Supported
Scheduling Supported
Work Order Management Supported
Housecall Pro:

Integrations

Beeline Routes Supported
Google Calendar Supported
QuickBooks Online Supported
QuickBooks Online Advanced Supported
Stackreaction Supported
Stripe Supported
Broadly Supported
CaughtLeads Supported
Dextel Supported
ElectroNeek Supported
Goodcall Supported
HelloSetter Supported
Mixpanel Supported
Nexa Supported
OutreachGenius Supported
ReferPro Supported
Schedule Engine Supported
Stripe Billing Supported
Zapier Supported
pulseM Supported
ServiceWorks:

Integrations

Beeline Routes Supported
Google Calendar Supported
QuickBooks Online Supported
QuickBooks Online Advanced Supported
Stackreaction Supported
Stripe Supported
Broadly Not Supported
CaughtLeads Not Supported
Dextel Not Supported
ElectroNeek Not Supported
Goodcall Not Supported
HelloSetter Not Supported
Mixpanel Not Supported
Nexa Not Supported
OutreachGenius Not Supported
ReferPro Not Supported
Schedule Engine Not Supported
Stripe Billing Not Supported
Zapier Not Supported
pulseM Not Supported
Housecall Pro:
Claim Housecall Pro and update features and information
Claim Housecall Pro and update features and information
ServiceWorks:
Claim ServiceWorks and update features and information
Claim ServiceWorks and update features and information