Hotjar

Hotjar

4.8 out of 5 stars
UXtweak

UXtweak

5.0 out of 5 stars
Hotjar UXtweak

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Hotjar:

About

Understand how users are really experiencing your site without drowning in numbers. Traditional web analytics tools help you analyze traffic data. But numbers alone can’t tell you what users really do on your site — Hotjar will. Track Customer Satisfaction (CSAT), Net Promoter Score (NPS®) & the Voice Of Customer (VOC). Eliminate guesswork by watching Session Recordings and see how people are really using your product. Empathize with your users and see where they get stuck. Look at user behavior and ask the right questions at the right time. Hotjar works out of the box on most popular platforms. Visualize behavior – Understand what users want, care about and do on your site by visually representing their clicks, taps and scrolling behavior – which are the strongest indicators of visitor motivation and desire. See what your users see – Eliminate guesswork with Recordings of real visitor behavior on your site.
UXtweak:

About

UXtweak is a powerful online UX researching tool that provides many useful tools to help you create better digital products. UXtweak can be used for: - Defining information architecture and content categorization with our Card Sorting and Tree Testing Tools - Testing usability - you can test websites, web apps, prototypes, competition, mobile apps, mobile prototypes, mobile webview, or any designs - Empathizing with your users with tools such as - Preference Test, Five Second Test or Surveys - Exploring user behavior and optimizing finished products using Session Recording with Heatmaps. Recruiting participants for your studies is made easy. With the Recruitment widget you can turn your website visitors to study participants right on your website or leave the recruiting to us and our global User Panel. Start tweaking your user experience with UXtweak now!
Hotjar:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
UXtweak:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported
Hotjar:

Audience

Marketers, product managers, and UX designers
UXtweak:

Audience

Small businesses (1 - 19), Medium businesses (20 - 99), Large businesses (100+) With our UX research tool everyone can benefit! If you have a digital product then UXtweak is a must-have.
Hotjar:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
UXtweak:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Hotjar:

API

Offers API Not Supported
UXtweak:

API

Offers API Not Supported
Hotjar:

Screenshots and Videos

UXtweak:

Screenshots and Videos

Hotjar:

Pricing

$99 per month
Free Version Not Supported
Free Trial Supported
UXtweak:

Pricing

$99/per month/per user
Free Version Supported
Free Trial Not Supported
Hotjar:

Reviews/Ratings

Overall 4.8 / 5
ease 4.7 / 5
features 5.0 / 5
design 4.8 / 5
support 4.4 / 5
UXtweak:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
Hotjar:

Pros & Cons from Real Users

Pros

  • It is easy to use and the recordings were eye-opening! We would show recordings of users struggling with certain aspect of our large site to committee members, and everyone was amazed. We use those results to not only implement need change, but visual proof to justify those changes.
  • Hotjar has an easy to use interface and simple integration with other apps. The ability to gather feedbacks and surveys.
  • The heatmaps and recordings are user-friendly, meaning that everyone can understand what they're seeing without advanced training. The feedback and survey tools are extremely reliable and feature-rich too. Implementation is super-easy.
  • Hotjar provides an easy way to see the views and interaction your website are getting. Even with being a "numbers person" I still enjoy this platform and how it makes it so easy to view the data provided. It helps my team and I understand what things need to stay the same on our website and what changes need to be made.
  • Hotjar offers best of the class visual analytics through heat map. it is a great tool to study the user behaviour of your visitors and helps in deciding and placing the call to action buttons on the most interacted section of the page. The integration part is very easy for most of the website and one bonus with it- doesn't affect the page loading time.

Cons

  • None that I can think of - it has done so much for us in a short time.
  • Reports are helpful but required more option for customization
  • It would be great to see the data in real time, perhaps even for recordings. The tool satisfies our needs to full extent nonetheless.
  • So far I haven't found any cons, but I am newer to the platform.
  • It is one of the best and easy to use virtual analytics. No Cons.
UXtweak:

Pros & Cons from Real Users

Pros

  • We really like the variety of different test options inside the application. We are big fans of 5-second tests and preference testing.
  • I first discovered UXtweak back when I was a student taking UX courses. We had a card sorting study to do as one of our assignments, so I was looking for a tool that wouldn't break the bank since as a student you don't have a lot of money. And so I came across UXtweak. Not only does UXtweak have a free starter plan, but with UXtweak you can make a study in a few minutes. The tool is really user-friendly. Thanks to excellent visualizations, not only was the study's design easy and straightforward but so was the analysis of the findings. I've been using UXtweak ever since I took UX courses. Even as a professional UX Designer I can't live without it.

Cons

  • We don't use screen recording very often, but it's due to the lack of resources because they tend to take a lot of time.
  • I don't have anything to dislike. I very much enjoy using UXtweak.
Hotjar:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
UXtweak:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Hotjar:

Company Information

Hotjar
Founded: 2014
Malta
www.hotjar.com
UXtweak:

Company Information

UXtweak
Founded: 2019
Slovakia
www.uxtweak.com
Hotjar:

Alternatives

Smartlook

Smartlook

4.8 out of 5 stars
UXtweak:

Alternatives

Hotjar:
Extellio

Extellio

Extellio International AB
4.8 out of 5 stars
UXtweak:
Hotjar:
Userback

Userback

4.9 out of 5 stars
UXtweak:
User Sage

User Sage

Chaotic Domain
Hotjar:
UXtweak:
Hotjar:
WebMaxy Analyzer

WebMaxy Analyzer

WebMaxy
5.0 out of 5 stars
UXtweak:
Hotjar:

Categories

Customer Feedback Supported
Customer Retention Supported
Heatmap Supported
Session Replay Supported
Survey Supported
Usability Testing Supported
User Research Supported
UX Supported
Visual Feedback Supported
Web Analytics Supported
UXtweak:

Categories

Usability Testing Supported
User Research Supported
UX Supported
Hotjar:

UX Features

Animation Not Supported
For Mobile Supported
For Websites Supported
Heatmaps Supported
Prototyping Not Supported
Screen Activity Recording Supported
Unmoderated Testing Not Supported
Usability Testing Supported
User Journeys Supported
User Research Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Customer Feedback Features

Alerts / Notifications Supported
Behavior Analytics Supported
Bug Reports Not Supported
Community Feedback Tools Not Supported
Live Chat Not Supported
Negative Feedback Management Not Supported
Net Promoter Score (NPS) Not Supported
Screenshot / Screen Capture Supported
Surveys Not Supported
User Testing Tools Supported
Video Feedback Supported
Visual Feedback Tools Not Supported
Voice of the Customer (VoC) Not Supported
Website Feedback Supported

Customer Journey Mapping Tools Features

Action Management Not Supported
Attribution Modeling Not Supported
Behavioral Analytics Supported
Collaboration Not Supported
Customer Profiles Not Supported
Data Import / Export Not Supported
Predictive Analytics Not Supported
Surveys & Feedback Supported
Templates Not Supported

Heatmap Features

Behavioral Mapping Supported
Dashboard Supported
Dynamic Maps Supported
Element Analytics Supported
Embeddable Maps Not Supported
For Sales Not Supported
For Science Not Supported
Radial Mapping Not Supported
Territorial Mapping Not Supported
Website Analytics Supported

Marketing Analytics Features

A/B Testing Not Supported
Campaign Management Not Supported
Channel Attribution Not Supported
Customer Journey Mapping Supported
Dashboard Supported
Performance Metrics Not Supported
Predictive Analytics Not Supported
ROI Tracking Not Supported
Social Media Metrics Not Supported
Website Analytics Supported

Session Replay Features

Eye Tracking Supported
Form Analytics Supported
Heatmaps Supported
Mouse Tracking Supported
Optimization Tools Supported
Session Recording Supported
Surveys Supported
User Experience Analysis Supported
User Feedback Supported
Visitor Segmentation Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Not Supported
Mobile Survey Supported
Offline Response Collection Not Supported
Paper Survey Not Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Not Supported

Web Analytics Features

Campaign Management Not Supported
Conversion Tracking Not Supported
Form Analytics Supported
Goal Tracking Not Supported
Keyword Tracking Not Supported
Multiple Site Management Not Supported
Pageview Tracking Not Supported
Referral Source Tracking Not Supported
Site Search Tracking Not Supported
Time on Site Tracking Not Supported
User Interaction Tracking Supported

Website Optimization Tools Features

Competitor Analysis Not Supported
Content Management Not Supported
Keyword Research Tools Not Supported
Link Management Not Supported
Performance Metrics Supported
Problem Area Alerts Supported
UXtweak:

UX Features

Animation Not Supported
For Mobile Supported
For Websites Supported
Heatmaps Supported
Prototyping Supported
Screen Activity Recording Not Supported
Unmoderated Testing Supported
Usability Testing Supported
User Journeys Supported
User Research Supported

Usability Testing Features

A/B Testing Supported
Annotations Not Supported
Audience Targeting Not Supported
Heatmaps Supported
Impression Testing Not Supported
Mobile Testing Supported
Moderated Usability Testing Not Supported
Prototype Testing Supported
Quantitative Metrics Not Supported
Remote User Testing Supported
Reporting / Analytics Supported
Surveys and Feeback Supported
Video Recording / Transcription Not Supported
Hotjar:

Integrations

AI Agent Builder Supported
Checkout X Supported
DataUnlocker Supported
Freshpaint Supported
HubSpot Marketing Hub Supported
Joomla! Supported
Kamili Supported
Nekton.ai Supported
Phonesites Supported
QuickSilk Supported
SITE123 Supported
Smarty Software Supported
Sourcetable Supported
Squarespace Supported
Stackreaction Supported
Ucraft Logo Maker Supported
Unstack Supported
WooCommerce Supported
Zaraz Supported
huminos Supported
UXtweak:

Integrations

AI Agent Builder Not Supported
Checkout X Not Supported
DataUnlocker Not Supported
Freshpaint Not Supported
HubSpot Marketing Hub Not Supported
Joomla! Not Supported
Kamili Not Supported
Nekton.ai Not Supported
Phonesites Not Supported
QuickSilk Not Supported
SITE123 Not Supported
Smarty Software Not Supported
Sourcetable Not Supported
Squarespace Not Supported
Stackreaction Not Supported
Ucraft Logo Maker Not Supported
Unstack Not Supported
WooCommerce Not Supported
Zaraz Not Supported
huminos Not Supported
Hotjar:
Claim Hotjar and update features and information
Claim Hotjar and update features and information
UXtweak:
Claim UXtweak and update features and information
Claim UXtweak and update features and information