Hiver vs. Upwork Comparison


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By connecting projects, resources, capacity, schedules, budgets, and strategic priorities in one central command center, Project Insight creates the connected project data backbone needed for reliable reporting, forecasting, executive decision making, and AI analysis. Manage work at the project, program, or portfolio level while integrating with tools your teams already use, including Jira, Azure DevOps, Microsoft, Salesforce, ServiceNow, and HubSpot. Eliminate manual data reconciliation and gain visibility across departments without forcing everyone into the same system. From interactive Gantt charts and Kanban boards to resource capacity planning, financial tracking, project intake, and portfolio reporting, Project Insight connects the information leaders need to understand what's underway, who has capacity, what projects cost, and how investments support business goals. 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About Hiver is a Gmail-centric customer service solution that helps teams across the organization collaborate on shared inboxes like services@, orders@, support@. It’s the most frictionless, natural way for teams to handle customer email communication as it works right inside Gmail. It helps customer-facing teams collaborate better and make sure all queries are answered on time, by the right people. Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, Lonely Planet, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver.	About Hire proven pros with confidence using the world’s largest, remote talent platform. Connect with in-demand, independent professionals and specialized agencies—and see why businesses give Upwork talent a 4.8 out of 5 rating based on 1M+ reviews. From one-offs to longer-term contracts (through Upwork Payroll), you can tailor your engagements to achieve your business goals and scale dynamically as business needs change. With 1M+ reviews, get a reliable evaluation of candidates’ previous work from businesses like yours. Plus, unlike other solutions, only see client reviews from legitimate jobs completed though Upwork. Get white-glove support for your job postings, shortlisting, onboarding, and driving company adoption. Plus, get a solution customized to your existing contingent worker policies, providing the protection you need—from compliance to results risk limitation to IP and data security.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Not Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Hiver is great for teams that want to manage customer communication right from their Gmail and Google Apps accounts.	Audience Companies that want to hire high quality freelancers
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $15 per user per month - Hiver Lite ($15 per user per month) - Hiver Pro ($39 per user per month) - Hiver Elite ($59 per user per month) Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.6 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.0 / 5 support 4.6 / 5 Read all reviews
	Pros & Cons from Real Users Pros Clients and independent contractors may find each other with ease on Upwork. Have found great help here but not all of the freelancers. As an independent accountant providing bookkeeping and tax services to nonprofits, Upwork is one of the channels I use to solicit new business. Most freelancers use Upwork to work with established clients. Upwork provides secure payment transactions and the best job according to user skills. Upwork provides many features to users like: - Find the verified clients overseas. - Easy to find a suitable job according to the filter section and skills set. - Upwork allows you to quickly filter the job listings and find the job that fits your preferences. - Great interface. It is easy to navigate around and find the type of work you need - Ease of communication (instant chat/call, file sharing). - Rating and Review. - The feedback/rating system helps with choosing the right candidate. - Able to read reviews of others who have worked with the individual. - Secure payment transaction. - Followed government transaction rule. Lots of freelancers available and a robust interface of options to filter them by. Generally the quality is good from work I've had done, but you need to be very specific as to what work you need done and processes. Upwork is an excellent platform for connecting clients and self-employed/agencies. It very helpful for freelancers to directly work with clients and share the reviews and ratings for the work. Freelance can create its customized profile to bid on individual projects: freelancer will setup own skills and experiences, education for this activity. Upwork gives the tags to users like Rising Talent, Top Rated, Payment method verified/ verified plus according to their experiences. The workflow is like the customer will create the project with description, budget, timelines, Number of proposals, and employees will bid on the same project at the same rate or personal rate using connects. Freelance can change the proposal rate even submitting the proposal. After the client can accept/declined the offer, and the user will get the notification according to the same. If an employee/agency has been hired and completed the task, they can submit the project for payment, and the customer will end the contract with the submission of the fee. - Open-source bidding platform - Work directly with the clients/employee - Employees can filter the task according to experience level like Entry level, Immediate level, Experience level. - Advanced search, filter job, save as favorite features are handy and helpful to find the best job. - Time tracking feature, so we can accomplish the task timely. - Freelancers can work from any location—no need to go to one place daily like an office. - Easy to use it. - Cross-platform application. Available for Web and Mobile. - Support guys help immediately. Cons Only tasks that appear fraudulent or suspicious, or are obviously designed to swindle the freelancers, need to be filtered out and blocked. Some freelancers are flaky. The fees paid to Upwork are outrageous. If they changed their model to give the option to pay just for the matching service and allow people to run everything else outside that would be ideal. I want the ability to share folders in addition to individual files. Rest the things are great and satisfied. Their mobile chat app / interface could use a lot of work. They sometimes unnecessarily ding worker accounts or pause them to validate issues that crop up from their monitoring phrases in chats (or even our account and we've used them for years!), but I also understand it's a quality check and automated software can lead to false positives. Nothing to dislike with Upwork. It is beneficial to work with clients and taskers directly.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Hiver Founded: 2011 United States hiverhq.com	Company Information Upwork Global Founded: 2015 United States www.upwork.com
Alternatives Help Scout	Alternatives Hubstaff
Desk365	Fiverr
FreeChat Popupsmart	Migrateq
Zendesk	Freelancer.com Freelancer Technology
Front View All	Lifted Lifted, an Upwork Company View All
Categories AI Customer Service Supported Collaboration Supported Conversational Support Supported Customer Service Supported Email Management Supported Help Desk Supported Issue Tracking Supported Remote Work Supported Task Management Supported	Categories Content Writing Services Supported Crowdsourcing Supported Freelance Management Supported Gig Economy Supported Recruiting Supported
Show More Features Collaboration Features Brainstorming Not Supported Calendar Management Not Supported Chat / Messaging Supported Contact Management Not Supported Content Management Not Supported Document Management Not Supported Project Management Supported Real Time Editing Supported Task Management Supported Version Control Not Supported Video Conferencing Not Supported Customer Service Features Alerts / Escalation Not Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Supported Knowledge Base Not Supported Live Chat Not Supported Performance Metrics Not Supported Queue Management Not Supported Self Service Portal Not Supported Social Media Integration Not Supported Surveys & Feedback Not Supported Virtual Assistant Not Supported Workflow Management Not Supported Email Management Features Data Recovery Not Supported Email Archiving Not Supported Email Deletion Not Supported Email Discovery Not Supported Email Monitoring Supported Email Recall Not Supported Queue Manager Supported Response Management Supported Routing Supported Shared Inboxes Supported Signature Management Not Supported Spam Blocker Not Supported Whitelisting / Blacklisting Not Supported Help Desk Features Alerts / Escalation Not Supported Automated Routing Not Supported Community Forums Not Supported Customizable Branding Not Supported Document Storage Not Supported Email Integration Not Supported Incident Management Supported Interaction Tracking Not Supported IT Asset Management Not Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Supported Multi-Channel Communication Not Supported Multiple Brands / Products Not Supported Network Monitoring Not Supported Real-time Chat Supported Self Service Portal Not Supported Service Level Agreement (SLA) Management Not Supported Ticket Management Not Supported Task Management Features Collaboration Supported Create Subtasks Supported Gamification Not Supported Gantt Charts Not Supported Mobile Access Supported Percent-Complete Tracking Not Supported Progress Tracking Supported Recurring Tasks Not Supported Reporting/Analytics Supported Spreadsheet View Not Supported Task Board View Supported Task Planning Not Supported Task Scheduling Not Supported Task Tracking Supported Time Tracking Not Supported To-Do List View Supported	Show More Features Freelance Management Features Anonymous Talent Search Supported Chat / Messaging Supported Consolidated Billing & Invoicing Supported Contract Management Supported Custom Payments Supported Internship Management Not Supported Job Posting / Job Board Supported Payment Management Supported Portfolio Screening Supported Progress / Time Tracking Supported Project Management Not Supported Talent Matching Algorithm Supported Talent Vetting Supported Task Management Supported Recruiting Features Assessments Not Supported Background Screening Not Supported CRM Not Supported Interaction Tracking Supported Internal HR Not Supported Interview Management Supported Job Board Posting Supported Job Requisition Not Supported Onboarding Not Supported Recruiting Firms Not Supported Reference Checking Not Supported Resume Parsing Not Supported Self Service Portal Supported
Integrations Slack Supported Stackreaction Supported Zapier Supported AccessOwl Not Supported Aircall Supported BigIdeasDB Not Supported Careers Worldwide Not Supported Delta Lake Not Supported Desktop.com Not Supported Feeder Not Supported Gradient Works Not Supported LeadsBridge Not Supported Mynd Not Supported ProvenExpert.com Not Supported Rambox Not Supported Shift Not Supported Shopia Not Supported Syften Not Supported Teamstack Not Supported Workato Not Supported Show More Integrations View All 6 Integrations	Integrations Slack Supported Stackreaction Supported Zapier Supported AccessOwl Supported Aircall Not Supported BigIdeasDB Supported Careers Worldwide Supported Delta Lake Supported Desktop.com Supported Feeder Supported Gradient Works Supported LeadsBridge Supported Mynd Supported ProvenExpert.com Supported Rambox Supported Shift Supported Shopia Supported Syften Supported Teamstack Supported Workato Supported Show More Integrations View All 27 Integrations
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