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Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Hiver is great for teams that want to manage customer communication right from their Gmail and Google Apps accounts.

Audience

Companies interested in powerful customer service software

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$15 per user per month
Free Version
Free Trial

Pricing

$22 per agent per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Hiver
Founded: 2011
United States
hiverhq.com

Company Information

Trengo
Founded: 2015
Netherlands
trengo.com

Alternatives

Alternatives

FreeChat

FreeChat

Popupsmart
Chative

Chative

WISEBIT PTE. LTD.
LiveAgent

LiveAgent

Quality Unit
Enchant

Enchant

Senvee

Categories

Categories

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Collaboration Features

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Email Management Features

Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Task Management Features

Collaboration
Create Subtasks
Gamification
Gantt Charts
Mobile Access
Percent-Complete Tracking
Progress Tracking
Recurring Tasks
Reporting/Analytics
Spreadsheet View
Task Board View
Task Planning
Task Scheduling
Task Tracking
Time Tracking
To-Do List View

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

Slack
Stackreaction
Zapier
Asana
Facebook Messenger
Gmail
Google Sheets
HubSpot CRM
Instagram
Lightspeed eCommerce
Mailchimp
Microsoft Dynamics 365
Microsoft Outlook
Pipedrive
Shopify
Simplesat
WeChat
WhatsApp
WooCommerce
Wufoo

Integrations

Slack
Stackreaction
Zapier
Asana
Facebook Messenger
Gmail
Google Sheets
HubSpot CRM
Instagram
Lightspeed eCommerce
Mailchimp
Microsoft Dynamics 365
Microsoft Outlook
Pipedrive
Shopify
Simplesat
WeChat
WhatsApp
WooCommerce
Wufoo
Claim Hiver and update features and information
Claim Hiver and update features and information
Claim Trengo and update features and information
Claim Trengo and update features and information