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About

HeyBrain is an AI-powered knowledge management platform that helps organizations centralize company information and make it accessible to employees and AI agents. The platform provides a shared knowledge layer for organizing documents, project context, business decisions, and reusable instructions. Its AI memory capabilities allow compatible AI assistants to retrieve relevant information across conversations and workflows without repeatedly providing the same background. HeyBrain supports document uploads, knowledge connections with Google Drive and Notion, and integration with AI tools through the Model Context Protocol (MCP). Its governance capabilities help organizations manage access to shared information, define agent permissions, and review source evidence behind AI-generated answers. The platform is designed to support enterprise knowledge retrieval, AI agent development, team collaboration, and secure information sharing across business applications.

About

When customers pose critical questions to your business, they expect fast and efficient service, even when they’re dealing with virtual agents. Knowledge Assist uses artificial intelligence and machine learning to help agents in your contact center resolve customer issues quickly, accurately and consistently. Knowledge Assist is an AI-driven knowledge base integrated into contact center and virtual agents’ desktops to deliver up-to-date, accurate answers and guidance. Our solution helps your agents understand the intent of customers’ questions, provide consistent answers across channels, build trust and drive customer conversations. Knowledge Assist uses AI to empower your contact center agents with accurate, relevant information in real time. It blends highly crafted responses, integrates to relevant data sources, and reads internal and external websites and documents to create an evolving knowledge base that assembles the most relevant information.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Enterprise IT teams, AI developers, knowledge management professionals, operations managers, software engineers, business analysts, compliance teams, and organizations seeking centralized company knowledge, persistent AI memory, source-backed enterprise search, AI agent governance, and cross-platform AI integrations

Audience

Agents and contact centers interested in an artificial intelligence and machine learning solution to resolve customer issues

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$30/month
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Really good product, joined their beta with my team and it helped solve the lack of sync between us.

Cons

  • Haven't found any cons. So far it's been working really well.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

HeyBrain
Founded: 2026
Panama
heybrain.io

Company Information

Verizon
Founded: 1983
United States
www.verizon.com/business/products/contact-center-cx-solutions/customer-engagement/knowledge-assist/

Alternatives

Alternatives

EverOS

EverOS

EverMind
BrainAPI

BrainAPI

Lumen Platforms Inc.
Shelf

Shelf

Shelf.io

Categories

AI Knowledge Base Supported
AI Memory Layers Supported
AI Productivity Supported

Categories

Integrations

Box Supported
Claude Supported
Confluence Supported
Gemini Supported
GitHub Supported
Google Drive Supported
Model Context Protocol (MCP) Supported
Notion Supported
OpenAI Supported
Salesforce Supported
Slack Supported
Telegram Supported

Integrations

Box Not Supported
Claude Not Supported
Confluence Not Supported
Gemini Not Supported
GitHub Not Supported
Google Drive Not Supported
Model Context Protocol (MCP) Not Supported
Notion Not Supported
OpenAI Not Supported
Salesforce Not Supported
Slack Not Supported
Telegram Not Supported
Claim HeyBrain and update features and information
Claim HeyBrain and update features and information
Claim Verizon Knowledge Assist and update features and information
Claim Verizon Knowledge Assist and update features and information