SurgyFrontdeskSurgy Innovation Labs
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About
Hemingway is an AI-powered agent designed specifically for dental practices to enhance patient engagement and streamline administrative tasks. It offers features such as AI-powered reactivation, which automatically schedules patients who have left unbooked or become inactive back into the practice; an on-call receptionist that handles appointment requests at all hours to keep the calendar full; and automated rescheduling that adjusts appointments based on predefined rules. The platform's capabilities include intelligent texting, allowing the AI agent to communicate with patients about appointment times and bookings; a voice agent that coordinates seamlessly with patients over the phone; and AI web chat, which can be embedded on the practice's website to engage and acquire new patients. Hemingway integrates with various practice management systems and ensures privacy and security in all communications.
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About
SurgyFrontdesk is a conversational AI voice agent for hospitals that handles incoming and outgoing patient calls through a hospital’s existing PBX. It answers common questions, books, confirms, reschedules, or cancels appointments, collects patient registration details, and coordinates reminders and follow-ups. After visits, it can send prescriptions, bills, and reports to patients through WhatsApp or SMS. The service works alongside a hospital’s existing call center and routes calls that need human attention to staff rather than replacing the phone system. It also connects with SurgyCRM, allowing follow-up tasks to trigger AI calls or WhatsApp messages and record outcomes on patient records. SurgyFrontdesk is intended for hospitals and healthcare groups seeking to automate repetitive patient communication and appointment workflows while keeping staff available for conversations that require human judgment.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Dental professionals seeking a tool to improve patient retention and increase appointment bookings
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Audience
Hospitals, doctors, and clinics.
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$5
Annual subscription per hospital, quoted after scoping. Pricing depends on selected products, number of sites, and user or volume tiers. Full white-labeling is priced separately during onboarding.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationHemingway
United States
hemingwayai.co
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Company InformationSurgy Innovation Labs
Founded: 2020
India
surgy.health/products/surgy-frontdesk
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Categories |
Categories |
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Integrations
WhatsApp
Not Supported
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