Helpwise vs. eM Client Comparison


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About Shared Inbox for your Team Email, SMS & WhatsApp accounts. Sharing email account login among team members is not scalable. Helpwise is an easy to use shared inbox for your team email accounts like help@, sales@, jobs@ etc. As business grows, it becomes a struggle to manage customer, sales or internal emails (billing, hiring) across the company. And, then we make a blunder by sharing email logins among team members. We understand the chaos that it creates because we have been through the same pain during our previous gigs & businesses. So, this is exactly why we built Helpwise - the shared inbox that really works! We all love Gmail, Outlook & other awesome email clients. So, we have made sure that Helpwise feels as easy as these common email services. Basically, you won't miss them here. Every team member will get own separate login to access same email address. So, no more password sharing. Better security with higher productivity!	About Boost your email and skyrocket your productivity with the best email client for Windows and macOS. eM Client is a fully-featured email client with a clean and easy-to-use interface. It also offers features for calendars, tasks, contacts, notes, and chat. eM Client's compatibility is unmatched. You can connect to any email service – it will work. This email client works seamlessly with Google Workspace, Office 365, Outlook, Exchange and virtually all conceivable email technologies. Integrates with Online meeting tools such as Zoom, MS Teams, Google Meet and more. eM Client enhances email communication for professionals and home users alike. It is the only email app on the market with the full support of server-side rules and search, instant message translation, "Snooze email" and “Watch for reply” features + easy to use email encryption (PGP and S/MIME). It also works perfectly with Gmail, including support for tags and signature synchronization.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Not Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Teams that want a shared inbox solution for email, SMS, and WhatsApp	Audience Anyone who wants to improve their email experience
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Supported	Pricing $59.95 one-time fee Pro license unlocks the entire eM Client functionality including Notes, Mass Mail, instant translation of emails, Send Email Later, All Attachments view, Snooze Email, or Watch For Reply features. Commercial use is allowed, as well as an unlimited number of email accounts (Free users are limited to 2 email accounts and non-commercial, personal use). Additionally, it's possible to purchase Lifetime Upgrades for a $70 one-time fee and get all future major versions and updates of eM Client + 1 year of VIP support. Free Version Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 4.5 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 4.2 / 5 ease 4.4 / 5 features 4.6 / 5 design 4.5 / 5 support 4.1 / 5 Read all reviews
Pros & Cons from Real Users Pros Easy way to manage multiple inboxes for a team in one dashboard. Can assign messages to each other as well. Love how easy it is to add inboxes for an entire team to manage and collaborate within. Streamlines support. Cons There are not any cons that I can think of for now. It's a little tricky to set up and UI/ux could be updated to simplify.	Pros & Cons from Real Users Pros Lot of mail Accounts from different providers. eM Client just works! Many ways to filter mails, to organize junk mails etc. And, also a calendar and addresses are included. So everything you need :) For me, eM Client has a well-balanced range of functions, but is not as overloaded as Outlook. The program is easy to use, considering the variety of functions. I was really satisfied with version 9. ► All the features that you need to e-communicate everyday using multiple e-mail accounts ► Everything you may reasonably want to adjust can be adjusted ► Robust desktop app ► The UI is not just friendly – it is more: professional, efficient, reliable ► Setting up accounts is a breeze and transferring the set up from the desktop to mobile device in no time via QR code... a touch of magic Simple to use and download. Easy to follow menu and to set up email accounts. I do not need a complex app, just something to download my emails, view, delete and manage pesky spams. The ease of use and absolutely huge amount of features that you get with this email software is mindblowing. And the possibility to get this with a lifetime purchase is very rare and much appreciated. Cons Sometimes I get timeouts but I have no idea why. The provider is available, everything seems to be fine but eM Client is not able to connect, while thunderbird is. And sometimes it gets stuck loading an email. The computer is online but the eM Client doesn't seem to be able to connect and to show the mails content. I use eM Client on Macintosh computers and my most important argument, the frequent crashes, is based on the experience under MacOS. I cannot judge the behavior under Windows. Since version 10, eM Client keeps crashing, at least once a week. This can even happen when I leave the computer, when I come back I am told that eM Client has crashed. This gives me a bad feeling, especially because after restarting the program, the database is first checked and then repaired. If something goes wrong there In any case, I have never experienced such crashes with other e-mail clients that I used before switching to eM Client. Version 10 of the program was released a few months ago. Apparently the programmers are not able to get the problem under control. In addition, a support request ended with an unacceptable answer. Either the employee didn't know his way around or he didn't feel like dealing with my request. ► It took me a long time to discover this tool exists As I am not tech minded, have not come across any features that are of concern. Shortcuts good be more prominent and readily available but overall very easy to use and nothing to complain about. I received some server error during the first couple of days that made me hesitate on the service but after a call with great support the issue was resolved and now I am a lifetimer.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Helpwise Founded: 2019 United States helpwise.io	Company Information eM Client Founded: 2006 Czech Republic emclient.com
Alternatives Front	Alternatives Apple Mail Apple
Microsoft Outlook Microsoft	BlueMail Blix
Loop Email	Clyton Gammadyne Corporation
Airmail	Microsoft Outlook Microsoft
Mailtrim View All	BlackBerry Hub+ BlackBerry View All
Categories Email Clients Supported Email Management Supported Help Desk Supported	Categories Calendar Supported Contact Management Supported Email Clients Supported Email Management Supported Productivity Supported
Email Management Features Data Recovery Not Supported Email Archiving Supported Email Deletion Not Supported Email Discovery Not Supported Email Monitoring Supported Email Recall Not Supported Queue Manager Not Supported Response Management Supported Routing Supported Shared Inboxes Supported Signature Management Supported Spam Blocker Supported Whitelisting / Blacklisting Supported Show More Features Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Not Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Not Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Not Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Not Supported Ticket Management Supported	Email Management Features Data Recovery Supported Email Archiving Supported Email Deletion Not Supported Email Discovery Not Supported Email Monitoring Supported Email Recall Not Supported Queue Manager Not Supported Response Management Supported Routing Not Supported Shared Inboxes Supported Signature Management Supported Spam Blocker Not Supported Whitelisting / Blacklisting Supported Show More Features Calendar Features Calendar Sync Supported Collaboration Tools Not Supported Multi-Device Support Supported Reminders Supported Room Booking Not Supported Scheduling Not Supported Task Manaagement Supported Contact Management Features Activity Management Supported Appointment Management Not Supported Contact Database Supported Contact History Supported Contact Import/Export Supported Customer Pipeline Not Supported Email Marketing Not Supported Group Management Supported Interaction Tracking Not Supported Lead Management Not Supported Prospecting Tools Not Supported Sales Pipeline Management Not Supported Search / Filter Supported Segmentation Not Supported Shared Contacts Not Supported Social Media Integration Not Supported Productivity Features Collaboration Supported Database Creation Not Supported Document Creation Not Supported File Sharing Not Supported Notes Management Not Supported Office Suite Not Supported Presentation Tools Not Supported Project Management Supported Task Management Supported Team Chat Supported
Integrations Gmail Supported Copper Supported Dialpad Connect Supported Dialpad Support Supported Email Signature Rescue Not Supported HubSpot CRM Supported HubSpot Customer Platform Supported HubSpot Marketing Hub Supported JustCall Supported KonnectzIT Supported MDaemon Email Server Not Supported Microsoft Exchange Not Supported Microsoft Outlook Not Supported Pabbly Connect Supported Pipedrive Supported Quickwork Supported Slack Supported SmarterMail Not Supported WhatsApp Supported iCloud Not Supported Show More Integrations View All 25 Integrations	Integrations Gmail Supported Copper Not Supported Dialpad Connect Not Supported Dialpad Support Not Supported Email Signature Rescue Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported HubSpot Marketing Hub Not Supported JustCall Not Supported KonnectzIT Not Supported MDaemon Email Server Supported Microsoft Exchange Supported Microsoft Outlook Supported Pabbly Connect Not Supported Pipedrive Not Supported Quickwork Not Supported Slack Not Supported SmarterMail Supported WhatsApp Not Supported iCloud Supported Show More Integrations View All 14 Integrations
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