Helpwise vs. Microsoft 365 Comparison


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About Shared Inbox for your Team Email, SMS & WhatsApp accounts. Sharing email account login among team members is not scalable. Helpwise is an easy to use shared inbox for your team email accounts like help@, sales@, jobs@ etc. As business grows, it becomes a struggle to manage customer, sales or internal emails (billing, hiring) across the company. And, then we make a blunder by sharing email logins among team members. We understand the chaos that it creates because we have been through the same pain during our previous gigs & businesses. So, this is exactly why we built Helpwise - the shared inbox that really works! We all love Gmail, Outlook & other awesome email clients. So, we have made sure that Helpwise feels as easy as these common email services. Basically, you won't miss them here. Every team member will get own separate login to access same email address. So, no more password sharing. Better security with higher productivity!	About Microsoft 365 is a cloud-based productivity platform that combines familiar tools like Word, Excel, PowerPoint, Outlook, and Teams into one integrated solution. With the addition of Microsoft 365 Copilot, AI capabilities are built directly into these applications to enhance productivity and streamline everyday tasks. Users can draft documents, analyze data, create presentations, and manage emails more efficiently with intelligent assistance. The platform allows seamless collaboration across teams by enabling real-time editing, file sharing, and communication. Microsoft 365 also includes cloud storage through OneDrive, ensuring users can access their files from anywhere. Copilot helps users generate content, summarize information, and provide insights based on their data. The system is designed to support both personal and professional workflows with flexibility across desktop, web, and mobile devices.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Teams that want a shared inbox solution for email, SMS, and WhatsApp	Audience Professionals, teams, students, and businesses looking for an AI-powered productivity suite to create, collaborate, and manage work efficiently across devices
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing $9.99/month Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 4.5 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 4.7 / 5 ease 4.7 / 5 features 4.8 / 5 design 4.6 / 5 support 4.5 / 5 Read all reviews
Pros & Cons from Real Users Pros Easy way to manage multiple inboxes for a team in one dashboard. Can assign messages to each other as well. Love how easy it is to add inboxes for an entire team to manage and collaborate within. Streamlines support. Cons There are not any cons that I can think of for now. It's a little tricky to set up and UI/ux could be updated to simplify.	Pros & Cons from Real Users Pros It allows users to access Office applications from any device and location with an Internet connection. It provides seamless collaboration and communication between users through shared documents, online meetings, chat, and email. It offers a variety of applications and features that can meet the different needs and preferences of users, such as data analysis, presentation design, document editing, etc. Provides free updates to the latest versions of Office applications and new features as they are released. It allows users to store and sync their files in the cloud with OneDrive, which also offers backup and recovery options. It integrates well with other Microsoft products and services such as Windows, Azure, Dynamics 365, etc. + There are many office automation platforms today but those of Microsoft are more solid and more complete since it adapts to both the personal, business and student level. Added to this with Microsoft 365 I can have access to all its products even from the web browser, so in case I do not have the necessary compatibility of the latest version I can still have the web version of Office with very few limitations. + Although Microsoft 365 products are paid, there are also free versions. In the case of PC I can edit for a certain time until the end of the trial period, I can see more not edit. However, on its website it can be used for free with few limitations, it is enough to have an Outlook account to be able to enjoy the MS 365 tools. I do not recommend it but it can be useful to non-profit people who still do not they want to detach themselves from Office products. + It has Microsoft Teams in case your company requires it, for me it has been useful for effective communication within my company without having to resort to other means such as WhatsApp or Telegram since with Teams it is more focused on a more professional for collaboration and communication within a company, which can also be integrated with many applications that exist today. + I like that everything is automatically backed up to the cloud with OneDrive, so I don't have to worry about copying my document to multiple sites but every time I hit save (or auto save) to a PowerPoint presentation or spreadsheet everything you go straight to the cloud just by having your Outlook account logged in. So wherever I have OneDrive installed, it will be synchronized and I will have my files or documents available, likewise I will also have my files on other platforms, I will be able to have all my files in the same way. Microsoft 365 is cloud-based which makes it easy to access. It is bundled up with Excel, PowerPoint, Teams, OneDrive storage and various other Microsoft products. It requires only one purchase to get all licenses, unlike buying them separately. It does exactly what you need it to do. It is easy to access your email and other Microsoft products from anywhere with 365. It allows for easy integration between products as well as for collaboration with other team members. It is easy to use, and also has a visually appealing user interface. ° I can automatically save all my documents created with a Microsoft 365 account without worrying about missing something. I have had problems before due to power failures, thus losing much of the content of the documents I had created, having to use strange methods to recover the damn file. Now I don't have that problem because practically every action I do within a document will be automatically saved instantly both on the computer and in the Microsoft cloud. ° It has a wide catalog of Microsoft platforms that can be useful to those who need it. I've typically used much of this to software that Microsoft 365 provides so I'm comfortable with this feature that you get when you purchase a subscription, although .E should let you choose what I want and what I don't. ° I have a large storage capacity, the space offered by the Microsoft 365 account is too large that there is even room to save more things in OneDrive in case I want to store other files for company or personal use. I like this too much because not only does it serve me to store documents but it goes beyond my possibilities when I want to store something very large. ° When with a very excellent spell checker in practically any language. I like it a lot because usually I tend to make one or another spelling mistake or I miss a semicolon and Microsoft 365 helps me with all those problems that make everything more understandable, orderly and with zero errors. ° I like that you can have access to all the functionalities in the mobile version by being able to contract a subscription. I like this when I need to quickly edit a document via my phone without having to resort to a laptop or writing computer. Cons Requires a monthly or annual subscription fee, which may not be affordable or cost-effective for some users who only need basic or occasional use of Office applications. You depend on a reliable Internet connection to access cloud-based features and services, which may not be available or stable in some areas or situations. It may have some compatibility issues with older or non-Microsoft devices or software, which may affect the functionality or performance of Office applications. You may have some security or privacy risks associated with storing sensitive data in the cloud or sharing it with others online. May have a learning curve or adaptation challenges for some users who are used to traditional or desktop versions of Office applications. - I liked it better when I could pay for a fixed payment on some version of Microsoft Office, but now everything is by subscription, thus having to seriously calculate the expenses and also ensure that Microsoft 365 products are used correctly within the company to be able to take advantage of it month by month. - The application on mobile devices is quite limited, it practically looks like a simple text editor and not a complete professional office tool. I have tried the tablet versions and it is a bit more complete, similar to the web version. However, the version for smartphones takes away many functions which means that you only use the mobile version to view documents and not to make edits due to lack of functionality in relation to the desktop version. - The interface in the desktop version is very overwhelming, I'm used to it but there are people who only require the simple. So a simplified version that contains the most common functions would not be bad so as not to get lost in so many tools. - The autosave is not perfect, I have almost always been able to save a document when I have a power failure. But in some cases I have lost several lines even with the auto-saved edits that Microsoft has. So if I could the ability to save the document for every word I type that would be perfect. - The editor marks an error in the middle of some words. No, it is not a problem of bad writing or a non-existent word, when I am writing in some Microsoft 365 software and the review is automatically executed, the editor simply says that "Door" is wrong in "oor" and suggests that I put " or” when I am clearly typing “Door”. It sounds a bit confusing, but that's the way the Microsoft 365 editor has been lately. In the past, I faced a few bugs in the Excel tool, but today everything has been fixed. I wish that you could customize your home bar more than the website currently allows. Although minor, it would be nice to not have to click so many times for my most frequently used apps. ° I don't like that it has become a subscription software. Before we only had the possibility of having a single payment with updates included and everything was much more stable and complete. Now everything is with micropayments or subscriptions that make the customer spend more than he owes by giving him a fixed income of a certain amount that is more expensive than having a single-price purchase. ° I would like there to be a big discount with the subscriptions that are purchased for years. This would increase customers' ability to continue purchasing the service and would not cost as much in the long run, without needing to hinder the return on investment of purchasing Microsoft 365 services. ° The online version is extremely incomplete, so you may have to download the desktop version to use certain functions than the online version or despite having already purchased a subscription. This is annoying because it should include everything in the desktop version to the online version to make life easier for the user without the need to download anything. ° Although you pay to have access to everything, it is a lie that the average user uses all the platforms that Microsoft 365 offers, I should be able to customize what I really want to only pay for what is fair and not have unused platforms and that I don't take advantage of all of them properly because there has been no need. ° Improve costs per additional user. It bothers me that if it is one user or 6 there is a specific amount, however when I want only two people there the accounts do not give. It would be better to buy for 6 people but I would have 4 of those positions there without using them. Thus losing money that should not be for not having the freedom to choose.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Helpwise Founded: 2019 United States helpwise.io	Company Information Microsoft Founded: 1975 United States www.office.com
Alternatives Front	Alternatives Google Workspace Google
Microsoft Outlook Microsoft	ONLYOFFICE Docs Ascensio System SIA
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Airmail	MobiOffice MobiSystems
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Categories Email Clients Email Management Help Desk	Categories AI Productivity Collaboration Document Collaboration Email Clients Email Hosting Email Management Employee Communication Tools File Sharing Internal Communications Office Suites Presentation Productivity Remote Work Spreadsheet Video Conferencing Word Processors
Email Management Features Data Recovery Email Archiving Email Deletion Email Discovery Email Monitoring Email Recall Queue Manager Response Management Routing Shared Inboxes Signature Management Spam Blocker Whitelisting / Blacklisting Show More Features Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management	Email Management Features Data Recovery Email Archiving Email Deletion Email Discovery Email Monitoring Email Recall Queue Manager Response Management Routing Shared Inboxes Signature Management Spam Blocker Whitelisting / Blacklisting Show More Features Collaboration Features Brainstorming Calendar Management Chat / Messaging Contact Management Content Management Document Management Project Management Real Time Editing Task Management Version Control Video Conferencing Employee Communication Tools Features Activity / News Feed Audio / Video Conferencing Blogs Chat / Messaging Employee Directory Event Calendar File Sharing Knowledge Management Newsletter Management Surveys & Feedback Internal Communications Features App Integration Blogs Chat/Messaging Email Management Employee Directory Event Calendar Newsletter Management Photo Gallery Social Sharing Survey Management Telephony Video Chat Voice Chat Office Suites Features Calendar & Scheduling Charts / Graphs Collaboration Tools File Management PDF Presentations Spreadsheets Text Chat To-Do List / Notes Web/Video Conferencing Word Processing Presentation Features 3D Objects Animations & Transitions Audio Content Collaboration Tools Content Library Customizable Templates Media Library Offline Editing Offline Presenting Screen Sharing Search/Filter Templates Video Content Productivity Features Collaboration Database Creation Document Creation File Sharing Notes Management Office Suite Presentation Tools Project Management Task Management Team Chat Spreadsheet Features Analytics Audit Trail Calculators Charting Multi-User Collaboration Templates
Integrations Dialpad Connect Dialpad Support Dropbox HubSpot CRM HubSpot Customer Platform HubSpot Marketing Hub Pipedrive Salesflare Stackreaction Zapier Zoho CRM Addrelevance Atomic Mail Sender BizAway CoreInteract by Altigen Digizuite Lumen Edge Bare Metal RPA Supervisor Raptor Email Security SpotBooker Show More Integrations View All 25 Integrations	Integrations Dialpad Connect Dialpad Support Dropbox HubSpot CRM HubSpot Customer Platform HubSpot Marketing Hub Pipedrive Salesflare Stackreaction Zapier Zoho CRM Addrelevance Atomic Mail Sender BizAway CoreInteract by Altigen Digizuite Lumen Edge Bare Metal RPA Supervisor Raptor Email Security SpotBooker Show More Integrations View All 3797 Integrations
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