Helpwise vs. Hiri Comparison


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About Shared Inbox for your Team Email, SMS & WhatsApp accounts. Sharing email account login among team members is not scalable. Helpwise is an easy to use shared inbox for your team email accounts like help@, sales@, jobs@ etc. As business grows, it becomes a struggle to manage customer, sales or internal emails (billing, hiring) across the company. And, then we make a blunder by sharing email logins among team members. We understand the chaos that it creates because we have been through the same pain during our previous gigs & businesses. So, this is exactly why we built Helpwise - the shared inbox that really works! We all love Gmail, Outlook & other awesome email clients. So, we have made sure that Helpwise feels as easy as these common email services. Basically, you won't miss them here. Every team member will get own separate login to access same email address. So, no more password sharing. Better security with higher productivity!	About An incredibly easy way to manage your inbox. Built for the Microsoft email ecosystem. We also support: outlook.com, hotmail.com, live.com and msn.com. Email doesn’t have to be ugly. A cluttered inbox is like a cluttered desk - it makes it difficult to get in the right headspace. We’ve used the UX principle of progressive disclosure throughout Hiri so you only see what you need when you need it. Good design is at the heart of what we do. For example, regardless of what resolution or what size monitor you use the center pane in Hiri will always remain the same width. This is because the optimum readable length of a sentence is about 96 characters. Any longer and it can be difficult to find the beginning of the next sentence. Any shorter and your eyes need to work harder, causing fatigue.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Teams that want a shared inbox solution for email, SMS, and WhatsApp	Audience Anyone interested in a better email client
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Not Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Supported	Pricing $39 per year Or $119 lifetime Free Version Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 4.5 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Easy way to manage multiple inboxes for a team in one dashboard. Can assign messages to each other as well. Love how easy it is to add inboxes for an entire team to manage and collaborate within. Streamlines support. Cons There are not any cons that I can think of for now. It's a little tricky to set up and UI/ux could be updated to simplify.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Helpwise Founded: 2019 United States helpwise.io	Company Information Hiri Founded: 2012 Ireland www.hiri.com
Alternatives Front	Alternatives Mailspring Foundry 376
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Categories Email Clients Supported Email Management Supported Help Desk Supported	Categories Email Clients Supported Email Management Supported
Email Management Features Data Recovery Not Supported Email Archiving Supported Email Deletion Not Supported Email Discovery Not Supported Email Monitoring Supported Email Recall Not Supported Queue Manager Not Supported Response Management Supported Routing Supported Shared Inboxes Supported Signature Management Supported Spam Blocker Supported Whitelisting / Blacklisting Supported Show More Features Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Not Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Not Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Not Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Not Supported Ticket Management Supported	Email Management Features Data Recovery Not Supported Email Archiving Supported Email Deletion Not Supported Email Discovery Not Supported Email Monitoring Supported Email Recall Not Supported Queue Manager Not Supported Response Management Not Supported Routing Not Supported Shared Inboxes Not Supported Signature Management Not Supported Spam Blocker Not Supported Whitelisting / Blacklisting Not Supported
Integrations Copper Supported Dialpad Connect Supported Dropbox Supported Gmail Supported HubSpot Customer Platform Supported HubSpot Marketing Hub Supported Integrately Supported JustCall Supported Microsoft 365 Not Supported Microsoft Exchange Not Supported Pipedrive Supported Quickwork Supported Salesflare Supported Shopify Supported Slack Supported Stripe Supported Twilio Supported WhatsApp Supported Zapier Supported Zoho CRM Supported Show More Integrations View All 25 Integrations	Integrations Copper Not Supported Dialpad Connect Not Supported Dropbox Not Supported Gmail Not Supported HubSpot Customer Platform Not Supported HubSpot Marketing Hub Not Supported Integrately Not Supported JustCall Not Supported Microsoft 365 Supported Microsoft Exchange Supported Pipedrive Not Supported Quickwork Not Supported Salesflare Not Supported Shopify Not Supported Slack Not Supported Stripe Not Supported Twilio Not Supported WhatsApp Not Supported Zapier Not Supported Zoho CRM Not Supported Show More Integrations View All 2 Integrations
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