PHPKB

PHPKB

Chadha Software Technologies
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About

Chatbots (web and social media), live chat, and knowledge base, all in one. For brands that are bananas about trustworthy customer service. Brand trust is important. Extra checks and balances are built into Helpfruit so you don't need to worry. No hallucinations and nothing leaked to public GPT models, ever. Backed by ISO27001 certification. Content always aligns with one knowledge base running all chatbots and help pages. Only approved content is published. When customers need support businesses turn to email, ticketing, and call center systems. But the problem remains, customers can’t get the timely answers they need where they want them. Helpfruit is a first-line self-service solution that answers 80% of customer questions on the channels they prefer, social (Instagram, Facebook, and WhatsApp), web chat, and web help pages. Helpfruit gives your customers the answers they need when and where they need them.

About

PHPKB IS A KNOWLEDGE MANAGEMENT SOFTWARE THAT ENABLES ORGANIZATIONS TO LOCATE, CAPTURE AND SHARE INFORMATION SEAMLESSLY WITH CUSTOMERS, EMPLOYEES, AND STAKEHOLDERS. PHPKB knowledge management software improves staff efficiency, customer satisfaction, and business service quality. With unique features like LDAP support, open-source code, multiple admin user levels, web-based content creation, document management, and versioning; it makes publishing, sharing, and collaborating on knowledge easy. PHPKB provides a world-class authoring experience and can be customized to meet the needs of small to large-scale enterprises. It is the fastest, smartest way to share and manage your knowledge base content. Use it to share knowledge with others, publish and manage articles, white papers, user manuals, business processes, FAQs, online help, APIs, and any other type of information.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses and sales teams looking for a solution to answer all their customers' questions

Audience

All types of businesses

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$199 per month
Free Version Not Supported
Free Trial Supported

Pricing

$25/month
$5/user (admin/agent) account
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • PHPKB is a very solid and reliable knowledge base management platform. Some important features are publishing workflow, document versioning with comparison and rollback, real-time dashboards, and knowledge base analytics to get clear visibility on what’s going on with the knowledge base.

Cons

  • There is nothing in particular that I would like to highlight as a negative point.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Helpfruit
New Zealand
www.helpfruit.com

Company Information

Chadha Software Technologies
Founded: 2004
India
www.phpkb.com

Alternatives

Alternatives

Theum

Theum

Theum AG

Categories

Chatbot Supported
Live Chat Supported

Categories

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Not Supported
Inline Media / Videos Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Not Supported
Prediction Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Not Supported
Offline Form Not Supported
Proactive Chat Supported
Screen Sharing Not Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Integrations

Google Analytics Supported
Zendesk Supported
Facebook Messenger Supported
Instagram Supported
LDAP Not Supported
Microsoft Dynamics 365 Supported
Microsoft Teams Supported
Salesforce Supported
Slack Supported
WhatsApp Supported
Wufoo Not Supported
Zapier Supported

Integrations

Google Analytics Supported
Zendesk Supported
Facebook Messenger Not Supported
Instagram Not Supported
LDAP Supported
Microsoft Dynamics 365 Not Supported
Microsoft Teams Not Supported
Salesforce Not Supported
Slack Not Supported
WhatsApp Not Supported
Wufoo Supported
Zapier Not Supported
Claim Helpfruit and update features and information
Claim Helpfruit and update features and information
Claim PHPKB and update features and information
Claim PHPKB and update features and information