HelperHat vs. Textra Comparison


HelperHat Nunuworks Inc.	Textra Textra SMS	+	+
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About HelperHat is an AI-powered customer support software designed to assist businesses in providing affordable and reliable customer service from their websites. By installing HelperHat on your website, your business can offer 24/7 AI-powered customer support, ensuring that customer inquiries are handled efficiently, quickly, and accurately. Available on iOS, Android, and the Web, HelperHat makes it easy to manage customer support across all platforms. Key Features: AI-Powered Live Chat: Leverage advanced AI technology to deliver immediate, accurate responses using content directly from your website and uploaded files. Easy Integration: Compatible with 99.99% of websites, including WordPress, Shopify, Wix, and Squarespace. Simply add a snippet of code to get started. Real-Time Notifications: Receive instant push notifications and emails whenever a customer requests a live agent. Customizable Interface: Match the chat bubble color to your branding.	About Textra is a seriously beautiful, feature rich SMS and MMS app. Comes with a bunch of great features, notably 180+ material design theme, bubble & app icon colors. Dark, black, light & auto-night / auto-android screen colors, multiple bubble styles, scheduled (future) SMS & MMS, stop during send, slide to delete, slide to call, quick snap camera, multi-select picture gallery, quick reply SMS popup and Android 11 bubble support, awesome MMS GROUP messaging, quick voice memos, GIFs, 21 text sizes, font options, message blocker / blocklisting, pin-to-top, automatic video & picture compression, plus heaps more! Customize your preferred theme & bubble colors, signatures and notifications (icon shape, LED color, sound, vibration, privacy, reminders and muting) per conversation as well. Get all the latest (3000+) Android, Twitter, JoyPixels & iOS style emojis including diversity (skin tone). Just pick your preferred emoji style and express yourself!
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Startups and Small Businesses	Audience Android users that want a better messaging app
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $20 All our prices are listed in USD 1000 AI Messages Included: Automate your customer support responses. After 1000 AI Messages: Pay only $5 for every additional 100 AI messages. Unlimited Live-Agent Messages: Talk to your customers without any worries. Unlimited Team Members: Grow your team with no "per-seat" fees. Unlimited Customer Inquiries: Handle unlimited customer support inquiries. Unlimited Supporting Files: Upload unlimited supporting files for AI learning. Automated Web Sync: All webpages are automatically synced for AI learning. AI Analytics: Granular analytics collected from every message & conversation. Spam Detection: AI automatically flags spam conversations or customers. Files & Images: Multimodal AI can understand various files and images. Conversation History: All customers' conversations are automatically saved. Conversation Categorization: AI automatically categorizes conversations. CSAT Scores: Customers can rate messages or conversations anonymously. Instant Notifications: Get instant email alerts and push notifications. Cross-Platform Support: Manage your account from the Web, iOS and Android. Accessibility: Works with screen readers and accessibility tools across devices. High Security: SSL encryption, secure servers, and firewalls keep data safe. Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.0 / 5 ease 4.5 / 5 features 4.5 / 5 design 4.5 / 5 support 3.5 / 5 Read all reviews
	Pros & Cons from Real Users Pros The one thing I don't see anyone mention is the extended delayed receipt of messages to my contacts. Textra is definitely not an instantaneous messaging system. I sure will miss samsungs messaging system when it is killed off in July. Aes I keep trying other message options but always end up coming back to Textra. been using Textra for over 10 years now. I love all the customizable features. I love that I can 'like' a message and assign different people their own message tone. Cons Extended delayed delivery of outgoing messages to contacts, and incoming messages. Definitely not instantaneous! Multiple contacts not pleased with very lengthy delayed messaging. I have canceled my VPN because textra claimed that was a prblm. When you receive a message, it just says Textra message. It does not show the person that sent it until you open the message.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Nunuworks Inc. Founded: 2020 Canada helperhat.com	Company Information Textra SMS Founded: 1999 www.textra.me/
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Categories Chatbot Live Chat	Categories Messaging
Show More Features Chatbot Features Call to Action Context and Coherence Human Takeover Inline Media / Videos Machine Learning Natural Language Processing Payment Integration Prediction Ready-made Templates Reporting / Analytics Sentiment Analysis Social Media Integration Live Chat Features Canned Responses Customizable Branding Geo Targeting Offline Form Proactive Chat Screen Sharing Third Party Integration Transfers / Routing Website Visitor Tracking
Integrations Shopify Squarespace Wix WordPress View All 4 Integrations	Integrations Shopify Squarespace Wix WordPress
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