HelpWire vs. ScreenMeet Comparison


HelpWire Electronic Team, Inc.	ScreenMeet	+	+
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Platforms Supported Windows Mac Linux SaaS / Web On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux SaaS / Web On-Premises iPhone iPad Android Chromebook
Audience Developers, Support, Tech support, remote support		Audience Call centers and businesses looking for a cloud remote support software solution for customer and employee support.
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing 0 Free Version Free Trial		Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.9 / 5 design 4.8 / 5 support 5.0 / 5 Read all reviews		Reviews/Ratings Read all reviews
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Electronic Team, Inc. Founded: 2001 United States www.helpwire.app/		Company Information ScreenMeet Founded: 2014 United States screenmeet.com
Alternatives ISL Light Remote Desktop ISL Online		Alternatives Blitzz
Remote Utilities Remote Utilities Pty (Cy) Ltd.		CrankWheel
DualDesk Advantig		Fullview
ConnectWise ScreenConnect ConnectWise		N-able N‑central N-able
GoTo Resolve GoTo View All		GoTo Resolve GoTo View All
Categories Remote Support		Categories Customer Service Help Desk IT Service Remote Desktop Remote Support
Remote Support Features Diagnostic Tools File Transfer Live Chat Real-time Chat Remote Control Screen Sharing Session Recording Session Transfer Surveys & Feedback		Remote Support Features Diagnostic Tools File Transfer Live Chat Real-time Chat Remote Control Screen Sharing Session Recording Session Transfer Surveys & Feedback Show More Features Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management Remote Desktop Features Chat Cross-Platform Access File Transfer Group View Mobile Device Access Multi Monitor Support Record Remote Sessions Remote Print Remote Wake User Management
Integrations Genesys Cloud Microsoft Dynamics 365 Salesforce ServiceNow ServiceNow Customer Service Management Talkdesk Tanium Zendesk		Integrations Genesys Cloud Microsoft Dynamics 365 Salesforce ServiceNow ServiceNow Customer Service Management Talkdesk Tanium Zendesk View All 8 Integrations
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