HelpWire

HelpWire

Electronic Team, Inc.
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About

HelpWire is a user-friendly remote desktop service for quick IT assistance to home and business users. It provides on-demand support for Windows, macOS, and Linux devices, along with unattended access to Windows and macOS computers. Technicians can instantly access client systems to resolve issues promptly, eliminating costly on-site visits. Tailored for sole proprietors, small to medium IT support teams, MSPs, and help desks, HelpWire ensures effective remote client support. Top HelpWire features: Quick session initiation via URL On-demand and unattended remote access Support for Windows, macOS, and Linux Strong security with TLS/SSL and AES-256 encryption Team member invitations Multi-monitor viewing Rapid file transfer Multi-user chat Client directory Developed by Electronic Team, Inc.—a leading U.S.-based technology expert founded in 2001—HelpWire provides a robust remote desktop solution.

About

Remote access tools can be messy—different clients, unmanaged credentials, and no clear visibility. Remote Desktop Manager changes that. It centralizes all your remote connections in one place, with support for RDP (Remote Desktop Protocol), SSH (Secure Shell), Telnet, VPNs (Virtual Private Network), and many other protocols. Users get cross-platform access from Windows, macOS, Linux, and mobile. Sessions can be launched in 1 click, while credentials are stored in shared or personal vaults. All activity is tracked, and role-based access control ensures least-privilege enforcement. The Remote Connection & IT Management package enhances RDM with Devolutions Gateway for secure, just-in-time tunnels; Hub or Server for credential storage; and session audit logs to meet compliance requirements. Everything integrates seamlessly through RDM’s interface. It’s a streamlined, policy-driven solution for IT teams that want full control over remote access without bouncing between tools.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Developers, Support, Tech support, remote support

Audience

For MSPs, IT professionals & helpdesk technicians who need to share remote connections and privileged passwords with other team members.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$0
Free Version
Free Trial

Pricing

$30/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.9 / 5
design 4.8 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.7 / 5
ease 4.3 / 5
features 4.8 / 5
design 4.5 / 5
support 4.7 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Electronic Team, Inc.
Founded: 2001
United States
www.helpwire.app/

Company Information

Devolutions
Founded: 2004
Canada
devolutions.net/remote-desktop-manager

Alternatives

Alternatives

FixMe.IT

FixMe.IT

Techinline
SecureCRT

SecureCRT

VanDyke Software
AnyDesk

AnyDesk

AnyDesk Software
Devolutions Server

Devolutions Server

Devolutions

Categories

Categories

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

IT Management Features

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Remote Desktop Features

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Integrations

Active Directory
Amazon Web Services (AWS)
Azure Key Vault
Azure Virtual Desktop
Bitvise
Bitwarden
Cerby
Devolutions Gateway
Devolutions PAM
Devolutions Server
Devolutions Workspace
Google Workspace
HashiCorp Vault
KeePass
Keeper
Lansweeper
Microsoft Entra ID
One Identity
RoboForm
SupRemo Remote Desktop

Integrations

Active Directory
Amazon Web Services (AWS)
Azure Key Vault
Azure Virtual Desktop
Bitvise
Bitwarden
Cerby
Devolutions Gateway
Devolutions PAM
Devolutions Server
Devolutions Workspace
Google Workspace
HashiCorp Vault
KeePass
Keeper
Lansweeper
Microsoft Entra ID
One Identity
RoboForm
SupRemo Remote Desktop
Claim HelpWire and update features and information
Claim HelpWire and update features and information
Claim Devolutions Remote Desktop Manager and update features and information
Claim Devolutions Remote Desktop Manager and update features and information