ShelfCount

ShelfCount

Insider Management
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+

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About

HelpShelf connects the support tools and resources you're already using, and combines them into one single widget. Less clutter in your navigation bar; one single, easy to find destination for your customers to rely upon. Reducing support requests is all about surfacing the right content at the right time. Simply connect the resources your company uses, and HelpShelf will do the rest. Your SaaS or web app probably contains dozens of pages. HelpShelf learns what people are searching for and consuming on each page and and then optimises content suggestions for your future users.

About

ShelfCount gives independent restaurants the inventory and COGS toolkit that usually costs $250+ a month, for a flat $50. Counts happen on whatever phone your staff already carry: open a link, count the shelf, done. No app to install, no per-seat logins. Snap a photo of an invoice and ShelfCount reads it; you approve every price change before it touches your numbers. Recipes and prep recipes recost automatically whenever an ingredient price moves, and par levels turn a finished count into a vendor-ready purchase order in one click. Connect Square or Clover (Toast in certification) and sales flow in automatically, so theoretical vs. actual COGS shows exactly where margin is leaking. Built by a restaurant owner. One plan, unlimited team members and locations, month-to-month, 14-day free trial with no credit card.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses searching for a Customer Service solution

Audience

Independent restaurants, coffee shops, and cafes: owner-operators and managers

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$25 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

$50/month flat
One plan, everything included: $50/month flat, month-to-month, cancel anytime. No per-seat pricing and no feature tiers — unlimited team members and storage locations are included. 14-day free trial: add a card at signup, nothing is charged until the trial ends, and you can cancel in one click. Optional $299 concierge migration if you'd like your existing data (including MarketMan exports) moved for you.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Such a good way to implement multiple methods for support chats. Really cool idea and super simple to set up.

Cons

  • I wish there was more integration options available for live chat.

Pros & Cons from Real Users

Pros

  • We've been using ShelfCount for about 1-2 months now and it's absolutely awesome. We switched from Marketman (at 250 bucks a month) and are now paying a fraction of that without the buggy app that Marketman uses. Shelfcount essentially has the exact same functionality, but it improved on a lot of things like an auto-save for inventory counts (most of our staff have ADHD so they get easily distracted and this helps).

Cons

  • Currently no Toast integration. They support Square and Clover, but Toast is still "to be announced". Might have to switch POS systems just for that lol

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

HelpShelf
United Kingdom
helpshelf.co

Company Information

Insider Management
United States
getshelfcount.com

Alternatives

Shelf

Shelf

Shelf.io

Alternatives

ShelfSync

ShelfSync

HelloHorizon
RSi Analytics Platforms

RSi Analytics Platforms

Retail Solutions
Craftable

Craftable

FNBTech, Inc.

Categories

Customer Service Supported

Categories

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Integrations

Abhisi Help Desk Supported
Chatra Supported
Clover Not Supported
Customerly Supported
Dashly Supported
Facebook Messenger Supported
Freshdesk Supported
Gorgias Supported
HelpCrunch Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Kayako Supported
Square POS Not Supported
Toast Not Supported
Toast POS Not Supported
Wix Answers Supported
Zendesk Supported
Zoho Desk Supported
tawk.to Supported

Integrations

Abhisi Help Desk Not Supported
Chatra Not Supported
Clover Supported
Customerly Not Supported
Dashly Not Supported
Facebook Messenger Not Supported
Freshdesk Not Supported
Gorgias Not Supported
HelpCrunch Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Kayako Not Supported
Square POS Supported
Toast Supported
Toast POS Supported
Wix Answers Not Supported
Zendesk Not Supported
Zoho Desk Not Supported
tawk.to Not Supported
Claim HelpShelf and update features and information
Claim HelpShelf and update features and information
Claim ShelfCount and update features and information
Claim ShelfCount and update features and information