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About

HelpShelf connects the support tools and resources you're already using, and combines them into one single widget. Less clutter in your navigation bar; one single, easy to find destination for your customers to rely upon. Reducing support requests is all about surfacing the right content at the right time. Simply connect the resources your company uses, and HelpShelf will do the rest. Your SaaS or web app probably contains dozens of pages. HelpShelf learns what people are searching for and consuming on each page and and then optimises content suggestions for your future users.

About

HR Staff Management Solution and Cloud Document Storage. We've been around since 2007 and truly understand HR, with a passion to make life easier for Management as well as the Human Resources Admin Department. If you tried some of the off-the-shelf products and they not meeting your needs, give us a try! Being customer focused, we listen to the needs of our Clients and customize our product to suit. Our product is a true 'work in progress' with new features being added all the time to cater for out Client-base and the Industry as a whole. We give one-on-one training upon installation and Support is always only a click away. Look at our 'Why' page to see why you need a HR Solution. Staff Database, Contact Information, Bank Details, Career Path, Leave calculation and templates, Staff Consultations, Performance Appraisals, Disciplinary templates, Staff Training, Asset Register, Organogram, Informative Trends, Demographics, Employment Equity reports, Multiple Stores/Outlets.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses searching for a Customer Service solution

Audience

Businesses looking for a secure cloud-based employee relations case management software to improve labor relations and grievances

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$25 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

$30 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Such a good way to implement multiple methods for support chats. Really cool idea and super simple to set up.

Cons

  • I wish there was more integration options available for live chat.

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

HelpShelf
United Kingdom
helpshelf.co

Company Information

LabourSoft
Founded: 2007
South Africa
www.laboursoft.co.za

Alternatives

Shelf

Shelf

Shelf.io

Alternatives

istHR

istHR

in simple terms
ShelfSync

ShelfSync

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Categories

Customer Service Supported

Categories

Human Resources Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Human Resources Features

360 Degree Feedback Not Supported
Applicant Tracking Not Supported
Attendance Management Not Supported
Benefits Management Supported
Career Development Planning Not Supported
Compensation Management Not Supported
Compliance Management Not Supported
Employee Database Supported
Employee Lifecycle Management Not Supported
Onboarding Not Supported
Payroll Management Not Supported
Performance Management Supported
Recruiting Management Not Supported
Self Service Portal Supported
Succession Planning Not Supported
Time & Attendance Management Not Supported
Time Off Management Not Supported
Timesheets Not Supported
Training Management Not Supported

Integrations

Abhisi Help Desk Supported
Chaport Supported
Continually Supported
Crisp Supported
Customerly Supported
Dashly Supported
Drift Supported
Facebook Messenger Supported
Freshchat Supported
Freshdesk Supported
Gist Supported
Help Scout Supported
HelpCrunch Supported
HubSpot Customer Platform Supported
Intercom Supported
Kayako Supported
Quriobot Supported
Zoho Desk Supported
tawk.to Supported

Integrations

Abhisi Help Desk Not Supported
Chaport Not Supported
Continually Not Supported
Crisp Not Supported
Customerly Not Supported
Dashly Not Supported
Drift Not Supported
Facebook Messenger Not Supported
Freshchat Not Supported
Freshdesk Not Supported
Gist Not Supported
Help Scout Not Supported
HelpCrunch Not Supported
HubSpot Customer Platform Not Supported
Intercom Not Supported
Kayako Not Supported
Quriobot Not Supported
Zoho Desk Not Supported
tawk.to Not Supported
Claim HelpShelf and update features and information
Claim HelpShelf and update features and information
Claim LabourSoft and update features and information
Claim LabourSoft and update features and information