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About

HelpShelf connects the support tools and resources you're already using, and combines them into one single widget. Less clutter in your navigation bar; one single, easy to find destination for your customers to rely upon. Reducing support requests is all about surfacing the right content at the right time. Simply connect the resources your company uses, and HelpShelf will do the rest. Your SaaS or web app probably contains dozens of pages. HelpShelf learns what people are searching for and consuming on each page and and then optimises content suggestions for your future users.

About

HR Staff Management Solution and Cloud Document Storage. We've been around since 2007 and truly understand HR, with a passion to make life easier for Management as well as the Human Resources Admin Department. If you tried some of the off-the-shelf products and they not meeting your needs, give us a try! Being customer focused, we listen to the needs of our Clients and customize our product to suit. Our product is a true 'work in progress' with new features being added all the time to cater for out Client-base and the Industry as a whole. We give one-on-one training upon installation and Support is always only a click away. Look at our 'Why' page to see why you need a HR Solution. Staff Database, Contact Information, Bank Details, Career Path, Leave calculation and templates, Staff Consultations, Performance Appraisals, Disciplinary templates, Staff Training, Asset Register, Organogram, Informative Trends, Demographics, Employment Equity reports, Multiple Stores/Outlets.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses searching for a Customer Service solution

Audience

Businesses looking for a secure cloud-based employee relations case management software to improve labor relations and grievances

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$25 per month
Free Version
Free Trial

Pricing

$30 per month
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Such a good way to implement multiple methods for support chats. Really cool idea and super simple to set up.

Cons

  • I wish there was more integration options available for live chat.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

HelpShelf
United Kingdom
helpshelf.co

Company Information

LabourSoft
Founded: 2007
South Africa
www.laboursoft.co.za

Alternatives

Shelf

Shelf

Shelf.io

Alternatives

ShelfSync

ShelfSync

HelloHorizon
istHR

istHR

in simple terms
RSi Analytics Platforms

RSi Analytics Platforms

Retail Solutions
Human Resource Manager

Human Resource Manager

CTM Communications

Categories

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Human Resources Features

360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management

Integrations

Abhisi Help Desk
Chaport
Chatra
Collect.chat
Crisp
Customerly
Drift
Facebook Messenger
Freshchat
Freshdesk
Gist
Groove
HubSpot CRM
HubSpot Customer Platform
Intercom
Quriobot
Wix Answers
Zendesk
Zoho Desk
tawk.to

Integrations

Abhisi Help Desk
Chaport
Chatra
Collect.chat
Crisp
Customerly
Drift
Facebook Messenger
Freshchat
Freshdesk
Gist
Groove
HubSpot CRM
HubSpot Customer Platform
Intercom
Quriobot
Wix Answers
Zendesk
Zoho Desk
tawk.to
Claim HelpShelf and update features and information
Claim HelpShelf and update features and information
Claim LabourSoft and update features and information
Claim LabourSoft and update features and information