HelpGent vs. Opti-Behavior Comparison


HelpGent SovWare	Opti-Behavior OptiUser	+	+
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About HelpGent is a WordPress plugin for creating conversational, multi-step forms and managing customer conversations from a site's WordPress dashboard. Visitors can respond by text, voice recording, video, or screen recording; site teams review submissions and reply asynchronously. Forms can show questions one at a time, use conditional logic, appear as floating bubbles, and capture incomplete responses. The plugin includes a customer portal and an inbox for managing responses, with guest access through email links. Use cases include support requests, lead capture, client onboarding, job applications, feedback, testimonials, and pre-qualification. Paid plans add expanded form and recording capabilities, response summaries, lead collection, and integrations such as Google Drive and Bunny Storage. HelpGent is installed within WordPress, and supported storage connections can be used to handle media.	About Opti-Behavior is a self-hosted behavior analytics and conversion rate optimization (CRO) plugin for WordPress and WooCommerce. It is a privacy-first alternative to Hotjar, Microsoft Clarity, Crazy Egg, Lucky Orange and Mouseflow. All visitor data is stored in your own WordPress database. No third-party servers, no external processor, no data sharing. You remain the sole data controller under GDPR, and no processing agreement with an analytics vendor is required. Modules: click and scroll heatmaps, session recordings, conversion funnels, A/B testing, form analytics, user journey mapping, JavaScript error and performance tracking, real-time dashboard, and Smart Insights - a deterministic scoring engine that ranks findings by traffic reach, severity and opportunity, then recommends the next action. Compatible with any WordPress theme, page builder (Elementor, Divi, Gutenberg) and caching plugin (WP Rocket, LiteSpeed, W3 Total Cache). Free version on WordPress.org; Pro from EUR 89
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Not Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience WordPress website owners, businesses, recruiters, agencies, and support teams.	Audience WordPress sites
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos No images available	Screenshots and Videos View more images or videos
Pricing $0 The free version includes limited features. Paid annual plans start at $79/year for one site, and lifetime licenses start at $199 one-time. Features and site limits vary by plan. Free Version Supported Free Trial Not Supported	Pricing $0 Free version available in the official WordPress plugin directory: real-time analytics, click and scroll heatmaps, conversion funnels and A/B testing. Pro EUR 89/year: adds session recordings, form analytics, user journeys, error and performance tracking. Business EUR 179/year: multi-site licence. Agency EUR 299/year: white-label client reports and agency dashboard. All tiers are fully self-hosted. Visitor data is stored in your own database and never sent to a third party. Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information SovWare Founded: 2017 Bangladesh wpwax.com/helpgent/	Company Information OptiUser Founded: 2026 France optiuser.com
Alternatives No Alternatives	Alternatives MotionKit
	Gutenix
	SolidWP
	WP Rocket
View All	Citadela View All
Categories Online Form Builders Supported	Categories Heatmap Supported Session Replay Supported
	Show More Features Heatmap Features Behavioral Mapping Supported Dashboard Supported Dynamic Maps Supported Element Analytics Supported Embeddable Maps Not Supported For Sales Supported For Science Not Supported Radial Mapping Not Supported Territorial Mapping Not Supported Website Analytics Supported Session Replay Features Eye Tracking Supported Form Analytics Supported Heatmaps Supported Mouse Tracking Supported Optimization Tools Supported Session Recording Supported Surveys Supported User Experience Analysis Supported User Feedback Supported Visitor Segmentation Supported
Integrations Astra Not Supported Autoptimize Not Supported Beaver Builder Not Supported Contact Form 7 Not Supported Divi Not Supported Elementor Not Supported Forminator Not Supported Google Drive Supported Gravity Forms Not Supported Hummingbird Not Supported Jetpack for Wordpress Not Supported LiteSpeed Web Server Not Supported Ninja Forms Not Supported Oxygen Not Supported W3 Total Cache Not Supported WP Rocket Not Supported WPBakery Not Supported WPForms Not Supported WooCommerce Not Supported WordPress Not Supported Show More Integrations View All 1 Integration	Integrations Astra Supported Autoptimize Supported Beaver Builder Supported Contact Form 7 Supported Divi Supported Elementor Supported Forminator Supported Google Drive Not Supported Gravity Forms Supported Hummingbird Supported Jetpack for Wordpress Supported LiteSpeed Web Server Supported Ninja Forms Supported Oxygen Supported W3 Total Cache Supported WP Rocket Supported WPBakery Supported WPForms Supported WooCommerce Supported WordPress Supported Show More Integrations View All 19 Integrations
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