HelpConsole

HelpConsole

Browse Lab
+
+

Related Products

  • AdRem NetCrunch
    156 Ratings
    Visit Website
  • LabWare LIMS
    113 Ratings
    Visit Website
  • ManageEngine ADManager Plus
    613 Ratings
    Visit Website
  • Docmosis
    48 Ratings
    Visit Website
  • ONLYOFFICE Docs
    708 Ratings
    Visit Website
  • Letsignit
    175 Ratings
    Visit Website
  • Kamatera
    152 Ratings
    Visit Website
  • Curtain MonGuard Screen Watermark
    7 Ratings
    Visit Website
  • Bluehost
    28,880 Ratings
    Visit Website
  • ManageEngine ServiceDesk Plus
    1,690 Ratings
    Visit Website

About

StaffMap 4 includes many new features and enhancements such as importing Desks and Assets, REST API, Import/Sync with Azure AD, SQL Server Database, Annotations, part-time desk assignment, Assets & Desks on Maps, Improved themes, etc. Click the 'More Info' button below to see a full list of improvements. If you have your own onsite servers, or if your company has policies that require software to run within your firewall, self-hosted may be the best choice. The self-hosted version provides direct integration with your active directory server where as the cloud version does not. If you want to be able to import or sync with the active directory, self-hosted may be the best choice. Let us host your floor plans for you. Avoid the hassles of maintaining your own web server, applying service packs, and upgrading to new versions.

About

livepro is the perfect Knowledge Management solution for Customer Service/Experience - whether it be on the phone, behind the counter, in the field or customer self-service, livepro has the tools to improve cx scores, cut training times, improve compliance and boost staff engagement with confidence. livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents, not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down. Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers by up to 35%. Improved Staff Engagement and Induction-Training Periods cut by 50% or more. Improve Compliance & Risk with Authored Only Content & SOC Certified Secured Data.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Content Management system for companies

Audience

Enterprises and companies in need of a customer experience knowledge management solution to connect with customers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$16.95 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.8 / 5
ease 4.7 / 5
features 4.4 / 5
design 4.8 / 5
support 4.9 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Browse Lab
Founded: 2003
Canada
www.browselab.com

Company Information

livepro
Founded: 2001
Australia | USA
www.livepro.com

Alternatives

StaffMap

StaffMap

Staffmap Software

Alternatives

Universal Knowledge

Universal Knowledge

Knowledge Powered Solutions Ltd
KnowledgeIQ

KnowledgeIQ

Knosys
Fleet

Fleet

Fleet Device Management
ScreenSteps

ScreenSteps

Blue Mango Learning Systems
pgDash

pgDash

RapidLoop

Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Content Management Features

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Work Instructions Features

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

Integrations

Genesys Cloud CX
Microsoft Teams
NiCE CXone Mpower
Salesforce
Slack
V-Person
Zendesk

Integrations

Genesys Cloud CX
Microsoft Teams
NiCE CXone Mpower
Salesforce
Slack
V-Person
Zendesk
Claim HelpConsole and update features and information
Claim HelpConsole and update features and information
Claim livepro and update features and information
Claim livepro and update features and information