Hello Customer vs. ISAAC Comparison


Hello Customer Insider Metrics	ISAAC ISAAC Instruments	+	+
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About Hello Customer is the end-to-end customer feedback management platform that lets you collect, analyse and react to customer feedback in real-time. Set up customer satisfaction surveys with NPS, CSAT or CES and open feedback fields. Our AI engine ISAAC provides you with sentiment analysis and categorisation of the feedback so you can immediately see where your product or service is doing well or where you need to improve.	About ISAAC offers in-cab technology that goes far beyond electronic logging devices (ELDs). We partner with fleets to simplify the life of truck drivers and keep the wheels turning. We provide a reliable, comprehensive open platform that allows trucking fleets to integrate all of their business apps on a single device. Our real-time, in-cab coaching supports eco-driving for unparalleled fuel savings and safer driving, while artificial intelligence (AI) technology empowers informed decision-making. ISAAC is the market leader in Canada and has a rapidly growing presence among top-performing trucking fleets across the United States.   ISAAC is a proud member of the Allied Committee for the Trucking Industry (ACT 1), an elite group of suppliers committed to industry improvement. Best-in-class fleets partner with ISAAC to achieve even greater heights. Visit ISAAC website to see how we can help simplify your operations.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Supported Chromebook Not Supported
Audience Middle to Large size B2C Companies	Audience Transportation businesses and companies with fleets in North America
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 1.0 / 5 ease 1.0 / 5 features 1.0 / 5 design 1.0 / 5 support 1.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros Good for tracking logs. Cons I could list a plethora of items that make this program so counter productive. Camera is awful. Loads that are taken do not require certain information that becomes mandatory on software and leads to entering misinformation or you are stuck in on a page.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Insider Metrics Founded: 2015 Belgium www.hellocustomer.com/en/	Company Information ISAAC Instruments Founded: 1999 Canada www.isaacinstruments.com
Alternatives Delighted Qualtrics	Alternatives Geotab
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Emotics Adoreboard	NVIDIA Isaac NVIDIA
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Categories Customer Experience Supported Customer Feedback Supported	Categories Fleet Management Supported Trucking Supported
Show More Features Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported Customer Feedback Features Alerts / Notifications Supported Behavior Analytics Not Supported Bug Reports Not Supported Community Feedback Tools Not Supported Live Chat Not Supported Negative Feedback Management Supported Net Promoter Score (NPS) Supported Screenshot / Screen Capture Not Supported Surveys Supported User Testing Tools Not Supported Video Feedback Not Supported Visual Feedback Tools Supported Voice of the Customer (VoC) Supported Website Feedback Supported	Show More Features Fleet Management Features Dispatch Management Supported Employee Management Supported Fuel Management Supported GPS Tracking Supported Incident Reporting Supported Inspection Management Supported Inventory Management Not Supported Maintenance Management Supported Mileage Tracking Supported Motor Pool Not Supported Routing Supported Tire Management Not Supported VIN Lookup Not Supported Work Order Management Not Supported Trucking Features Billing & Invoicing Not Supported Customer Database Supported Dispatch Management Supported Driver Management Supported Driver Settlements Supported Fuel Card Management Not Supported Fuel Management Supported Load Optimization Not Supported Maintenance Management Supported Mileage Tracking Supported Quote Management Not Supported Quotes/Estimates Not Supported Recruiting Management Not Supported Routing Supported Scheduling Supported Trip Logs Supported Vehicle Management Supported Vehicle Tracking Supported
Integrations Digital Permit Book Not Supported Freshdesk Supported Hotjar Supported LoadMaster Not Supported MIR-RT Not Supported Microsoft Dynamics 365 Supported Rose Rocket Not Supported Salesforce Supported SurveyMonkey Supported TransPlus Not Supported TruckMate Not Supported Typeform Supported Usabilla Supported Zendesk Supported Show More Integrations View All 8 Integrations	Integrations Digital Permit Book Supported Freshdesk Not Supported Hotjar Not Supported LoadMaster Supported MIR-RT Supported Microsoft Dynamics 365 Not Supported Rose Rocket Supported Salesforce Not Supported SurveyMonkey Not Supported TransPlus Supported TruckMate Supported Typeform Not Supported Usabilla Not Supported Zendesk Not Supported Show More Integrations View All 6 Integrations
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