Zervicepoint

Zervicepoint

ENFO Group
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About

Helios is an AI-native RMM (remote monitoring and management) and PSA platform built for managed service providers. It unifies device monitoring, self-healing automation, patch management (Windows and third-party), Microsoft Defender security monitoring, Microsoft 365 health, one-click remote access, branded client portals and a full helpdesk into one hosted platform. Where most tools bolt AI on as a summary feature, Helios is built around it: AI Ops answers plain-English questions about your fleet and acts on them, predicts disk failures days ahead, and correlates alerts so one outage raises one ticket. A built-in AI Service Desk Agent triages and replies to inbound email in seconds.

About

Let Zervicepoint do the heavy work by taking care of your Service Desk issues and automating boring manual IT processes. In return, you can level up on service delivery to co-workers in your organisation. Roll your thumbs once a while. Shape up your pre- on- and off-boarding process once and for all! Use automation to manage the entire process faster and with more ease. Let your people enjoy the perks of a frictionless workplace! Perstorp Group transformed their working lives by automating commonly used business processes throughout their organisation. Automate recurring tasks and discover new ways to create business processes for a sustainable workplace. In turn giving all colleagues more time to do what they’re hired for. Use Zervicepoint as a modern E-comerce store. Present your services to customers or your employees in a delightful way. Make it simple and pleasant for your peers to use automation and experience increased productivity.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Managed service providers (MSPs), IT service companies, and internal IT teams managing Windows, macOS and Linux estates.

Audience

Organizations looking for a business process automation solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

£99/month
Pricing is flat per plan, not per technician: Starter £99/mo, Growth £199/mo, Scale £399/mo. Every feature on every plan. 14-day free trial, no credit card. The agent runs on Windows, Windows Server, macOS and Linux.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Incredible levels of control and visibility, solid backup and security monitoring; very helpful AI throughout the platform if we’re stuck on what needs fixing and how to fix it, simple portal for non-technical staff.

Cons

  • Occasionally the detail is more than a non-technical user needs, however I understand this is geared as luck towards service providers as it is direct client consumers like ourselves.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Helios
Founded: 2024
United Kingdom
heliosmsp.io

Company Information

ENFO Group
Sweden
www.zervicepoint.com

Alternatives

Alternatives

Anytrust

Anytrust

Anytrust AB
Flexwhere

Flexwhere

Dutchview
Kaseya BMS

Kaseya BMS

Kaseya
HaloPSA

HaloPSA

Halo Service Solutions
Nividous

Nividous

Nividous Software Solutions

Categories

Categories

Professional Services Automation Features

Billing & Invoicing
Client Portal
Collaboration Tools
CRM
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

MSP Features

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

RMM Features

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Integrations

Anthropic
Apple iOS
Microsoft 365
Microsoft Defender for Business
Ubuntu
Windows 10
Windows 11
Windows Server

Integrations

Anthropic
Apple iOS
Microsoft 365
Microsoft Defender for Business
Ubuntu
Windows 10
Windows 11
Windows Server
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