Helios

Helios

5.0 out of 5 stars
Helios Optanik

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Helios:

About

Helios is an AI-native RMM and PSA platform for managed service providers. Monitoring, patching, security, remote access, Microsoft 365 and a full service desk run in one hosted platform. The difference is Helio, the AI that does the work rather than reporting it. It investigates an alert on the machine, finds the cause, writes a reversible fix and waits for your approval. When the alert clears it closes the ticket and records what changed. Every plan includes everything: Windows and third-party patching, Microsoft Defender status, Microsoft 365 health, browser-based remote access, branded client portals, generated QBRs, asset lifecycle and backup monitoring. One code-signed agent covers Windows, Windows Server, macOS and Linux. Pricing is per plan, not per technician. Launch £4 per device (5 to 25, £20 minimum), Starter £99 for 50 devices, Growth £199 for 250, Scale £399 unlimited. White-label portal on Growth and Scale. 14-day trial, no card.
Optanik:

About

Optanik is a browser-based RMM workspace for managed service providers, IT teams, and help desks. Its native agents for Windows, macOS, and Linux let administrators monitor device health and inventory, access unattended desktops, patch operating systems and third-party applications, deploy packages, transfer files, and run automations. The Windows agent can run before sign-in, enabling access to the login screen. The workspace also includes policy and device configuration tools, printer and mapped-drive management, a network overlay, hosted domain features, a BitLocker vault, ticketing, reports, and white-label workspaces. A REST API, webhooks, and Model Context Protocol (MCP) support automation and connected workflows. A free plan covers one machine with up to 12 hours of remote use daily; paid endpoint plans are billed monthly, with per-endpoint rates that decrease at higher endpoint counts.
Helios:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Optanik:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Helios:

Audience

Managed service providers (MSPs), IT service companies, and internal IT teams managing Windows, macOS and Linux estates.
Optanik:

Audience

MSPs and IT providers, internal IT and helpdesk teams, and small businesses.
Helios:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
Optanik:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
Helios:

API

Offers API Not Supported
Optanik:

API

Offers API Supported
Helios:

Screenshots and Videos

Optanik:

Screenshots and Videos

Helios:

Pricing

£99/month
Pricing is flat per plan, not per technician: Starter £99/mo, Growth £199/mo, Scale £399/mo. Every feature on every plan. 14-day free trial, no credit card. The agent runs on Windows, Windows Server, macOS and Linux.
Free Version Not Supported
Free Trial Supported
Optanik:

Pricing

$2/endpoint/month
The free plan covers one machine and up to 12 hours of remote use per day, with no credit card. Paid plans are $2.00 per endpoint per month, billed monthly in USD. Rates are $1.75 per endpoint per month for 5,001–9,999 endpoints and $1.50 for 10,000 or more. Technicians are not billed.
Free Version Supported
Free Trial Not Supported
Helios:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
Optanik:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Helios:

Pros & Cons from Real Users

Pros

  • Incredible levels of control and visibility, solid backup and security monitoring; very helpful AI throughout the platform if we’re stuck on what needs fixing and how to fix it, simple portal for non-technical staff.

Cons

  • Occasionally the detail is more than a non-technical user needs, however I understand this is geared as luck towards service providers as it is direct client consumers like ourselves.
Helios:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Optanik:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Helios:

Company Information

Helios
Founded: 2024
United Kingdom
heliosmsp.io
Optanik:

Company Information

Optanik
Founded: 2026
United States
optanik.com
Helios:

Alternatives

SuperOps

SuperOps

4.5 out of 5 stars
Optanik:

Alternatives

No Alternatives
Helios:
Syncro

Syncro

4.7 out of 5 stars
Helios:
Helios:
Kaseya BMS

Kaseya BMS

Kaseya
5.0 out of 5 stars
Helios:
Optanik:
Helios:

Categories

AI PSA Supported
MSP Supported
RMM Supported
Optanik:

Categories

Patch Management Supported
Remote Desktop Supported
RMM Supported
Helios:

RMM Features

Deployment Management Not Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Supported

MSP Features

Backup Management Supported
Billing & Invoicing Not Supported
CRM Not Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Not Supported
Patch Management Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Supported

Professional Services Automation Features

Billing & Invoicing Not Supported
Client Portal Supported
Collaboration Tools Not Supported
CRM Not Supported
Document Management Not Supported
Portfolio Management Not Supported
Project Management Not Supported
Proposal Generation Not Supported
Quote Management Not Supported
Resource Management Not Supported
Time & Expense Tracking Not Supported
Helios:

Integrations

Anthropic Supported
Apple iOS Supported
Microsoft 365 Supported
Microsoft Defender for Business Supported
Model Context Protocol (MCP) Not Supported
Ubuntu Supported
Windows 10 Supported
Windows 11 Supported
Windows Server Supported
Optanik:

Integrations

Anthropic Not Supported
Apple iOS Not Supported
Microsoft 365 Not Supported
Microsoft Defender for Business Not Supported
Model Context Protocol (MCP) Supported
Ubuntu Not Supported
Windows 10 Not Supported
Windows 11 Not Supported
Windows Server Not Supported
Helios:
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Claim Helios and update features and information
Optanik:
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Claim Optanik and update features and information