Hexnode UEM

Hexnode UEM

Mitsogo Inc
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About

Helios is an AI-native RMM and PSA platform for managed service providers. Monitoring, patching, security, remote access, Microsoft 365 and a full service desk run in one hosted platform. The difference is Helio, the AI that does the work rather than reporting it. It investigates an alert on the machine, finds the cause, writes a reversible fix and waits for your approval. When the alert clears it closes the ticket and records what changed. Every plan includes everything: Windows and third-party patching, Microsoft Defender status, Microsoft 365 health, browser-based remote access, branded client portals, generated QBRs, asset lifecycle and backup monitoring. One code-signed agent covers Windows, Windows Server, macOS and Linux. Pricing is per plan, not per technician. Launch £4 per device (5 to 25, £20 minimum), Starter £99 for 50 devices, Growth £199 for 250, Scale £399 unlimited. White-label portal on Growth and Scale. 14-day trial, no card.

About

Hexnode, the enterprise software division of Mitsogo Inc., is a Unified Endpoint Management solution with cross-platform functionalities. Hexnode supports all major operating systems, including iOS, iPadOS, Android, Windows, macOS, tvOS, Linux, ChromeOS, visionOS, Apple TV, Android TV, and fireOS, and offers out-of-the-box enrollment methods. The entire device lifecycle, starting from enrollment to device retirement, can be monitored and managed from a unified console. Features such as automated device enrollment, geofencing, Remote Monitoring and Management, patch management, and a simple and intuitive UI makes it the perfect tool for device management. In addition, Hexnode offers a wealth of tools perfect for today's increasingly mobile, modern teams, which includes an intuitive dashboard for greater visibility and control over mobile devices across the enterprise, web filtering for security, location tracking, and so much more.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Managed service providers (MSPs), IT service companies, and internal IT teams managing Windows, macOS and Linux estates.

Audience

Modern organizations that allow mobile devices in their corporate network.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

£99/month
Pricing is flat per plan, not per technician: Starter £99/mo, Growth £199/mo, Scale £399/mo. Every feature on every plan. 14-day free trial, no credit card. The agent runs on Windows, Windows Server, macOS and Linux.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.7 / 5
ease 4.3 / 5
features 5.0 / 5
design 4.7 / 5
support 4.7 / 5

Pros & Cons from Real Users

Pros

  • Incredible levels of control and visibility, solid backup and security monitoring; very helpful AI throughout the platform if we’re stuck on what needs fixing and how to fix it, simple portal for non-technical staff.

Cons

  • Occasionally the detail is more than a non-technical user needs, however I understand this is geared as luck towards service providers as it is direct client consumers like ourselves.

Pros & Cons from Real Users

Pros

  • All the functionalities work perfectly and ease of access! Customer Support is very quick and helpful.
  • The layout of the portal as well as the knowledge articles provided for enrolling and managing devices are clear, easy to navigate, and even easier to ask for support with their built-in live chat function.
  • - Support for all platforms. - Good BYOD support. - Allows installation of custom apps. - Can create role specific policies for apps by job title.

Cons

  • Nothing yet!
  • Nothing to complain about really! The pricing is a little steep for Enterprise features per device but it comes with great value.
  • - No software patch management. - Custom apps can have issues installing.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Helios
Founded: 2024
United Kingdom
heliosmsp.io

Company Information

Mitsogo Inc
Founded: 2013
United States
www.hexnode.com

Alternatives

Alternatives

Iru

Iru

Iru (formerly Kandji)
Kaseya BMS

Kaseya BMS

Kaseya

Categories

AI PSA Supported
MSP Supported
RMM Supported

Categories

RMM Features

Deployment Management Not Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Supported

MSP Features

Backup Management Supported
Billing & Invoicing Not Supported
CRM Not Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Not Supported
Patch Management Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Supported

Professional Services Automation Features

Billing & Invoicing Not Supported
Client Portal Supported
Collaboration Tools Not Supported
CRM Not Supported
Document Management Not Supported
Portfolio Management Not Supported
Project Management Not Supported
Proposal Generation Not Supported
Quote Management Not Supported
Resource Management Not Supported
Time & Expense Tracking Not Supported

RMM Features

Deployment Management Not Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Not Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Not Supported
Remediation Management Not Supported

Endpoint Protection Features

Activity Log Supported
Antivirus Not Supported
Application Security Supported
Behavioral Analytics Not Supported
Device Management Supported
Encryption Supported
Signature Matching Not Supported
Web Threat Management Supported
Whitelisting / Blacklisting Supported

IT Management Features

Capacity Monitoring Not Supported
Compliance Management Supported
Event Logs Not Supported
Hardware Inventory Not Supported
IT Budgeting Not Supported
License Management Supported
Patch Management Supported
Remote Access Supported
Scheduling Not Supported
Software Inventory Not Supported
User Activity Monitoring Not Supported

Kiosk Features

Activity Reservations Not Supported
Digital Signature Supported
License Management Supported
Onsite Printing Supported
Remote Access Supported
Secure Browsing Supported
Ticket / Order Fulfillment Supported
Touch Screen Supported
Usage Reporting Supported
Virtual Keyboard Supported
Wireless Internet Access Supported

Mobile Device Management (MDM) Features

Automatic Device Recognition Supported
Data Management Supported
Deployment Management Supported
Inventory Management Supported
Maintenance Utilities Supported
Procurement Management Supported
Remote Update / Installation Supported
Software Management Supported
Synchronization Management Supported
Wireless Network Support Supported

Mobility Features

App Management Supported
Barcode Scanning Not Supported
Compliance Management Supported
Content Management Supported
Data Collection Not Supported
Data Management Supported
File Management Supported
Forms Automation Not Supported
Mobile Messaging Not Supported
Remote Access Supported
Remote Systems Monitoring Supported

Patch Management Features

Alerts/Notifications Supported
Automatic Approval Supported
Automatic Patch Deployment Not Supported
Automatic Scans Not Supported
Compliance Management Supported
Custom Patches Not Supported
Dashboard Not Supported
Network Wide Management Not Supported
Patch Prioritization Supported
Patch Testing Not Supported
Remote Access/Control Supported
Vulnerability Scanning Not Supported

Integrations

Active Directory Not Supported
Akitra Andromeda Not Supported
Check Point Mobile Security Not Supported
Drata Not Supported
FileBrowser Professional Not Supported
Freshservice Not Supported
Hexnode IdP Not Supported
Hexnode XDR Not Supported
JupiterOne Not Supported
Microsoft 365 Supported
Microsoft Azure Not Supported
Microsoft Defender for Business Supported
Okta Not Supported
SOCLY.io Not Supported
Ubuntu Supported
Vanta Not Supported
Windows 10 Supported
Windows 11 Supported
Windows Server Supported
Zendesk Not Supported

Integrations

Active Directory Supported
Akitra Andromeda Supported
Check Point Mobile Security Supported
Drata Supported
FileBrowser Professional Supported
Freshservice Supported
Hexnode IdP Supported
Hexnode XDR Supported
JupiterOne Supported
Microsoft 365 Not Supported
Microsoft Azure Supported
Microsoft Defender for Business Not Supported
Okta Supported
SOCLY.io Supported
Ubuntu Not Supported
Vanta Supported
Windows 10 Not Supported
Windows 11 Not Supported
Windows Server Not Supported
Zendesk Supported
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Claim Helios and update features and information
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