Symphony

Symphony

Symphony Communication
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About

Heed is an all-in-one internal-communication platform that enables organizations to connect and engage employees across desktop, mobile, and digital-signage channels. The platform allows you to design professional communication (emails, newsletters, notifications) using a drag-and-drop builder that requires no coding or design experience. It supports sending messages via multiple channels, desktop alerts, corporate wallpapers, mobile apps, SMS, and lets you tailor communications to different employee groups for targeted engagement. Built-in analytics track opens, clicks, reads, and feedback in real time so you can measure what’s working and refine your strategy. Heed also integrates with major systems, including SharePoint, ServiceNow, Salesforce and Workday, making it easy to align communications with your existing workflow. Through survey tools, you can collect employee feedback and turn insights into action, helping build a more engaged and connected workforce.

About

Symphony Communication has 4 interconnected platforms; Messaging, Voice, Directory, Analytics. The software is designed for the financial services industry. Symphony Messaging is an internal & external workplace chat app. The Federation feature enables off-channel messaging over WhatsApp, SMS, WeChat, and LINE, in compliance with financial industry requirements. The desktop and mobile app enables flexible working. Symphony Voice is the voice communication platform made for global finance. This includes the Cloud9 trader voice product which connects traders and trader-adjacent teams. The award-winning wireless turret phone alternative offers seamless deployment, rich features, in a fully cloud-native software as a service. The interconnected Symphony Directory feature enables you to search, find and contact financial counterparties in seconds. Symphony is trusted by over ½ millions users and 1,000 institutions, including 10/10 of the world's largest investment banks.

Platforms Supported

Windows Not Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Internal-communications teams and HR professionals interested in a solution to deliver and measure employee messages across multiple devices and channels

Audience

Financial services institutions, pharmaceuticals, and firms in heavily regulation industries

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$12.35 per year
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 4.0 / 5

Pros & Cons from Real Users

Pros

  • The ability to not be bounded by organizational contacts and connect with outside vendors. The ability to share media/code over IM. Search text in IMs

Cons

  • The timing is sometimes off. The way it works, the latest comment should be at the bottom of the chat window but that is not always the case. The only way to reach such messages is to click on the message from recent window and the message is somewhere in between two vague dates. But a restart of app fixes it

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Heed
Founded: 2017
United Kingdom
heed.io

Company Information

Symphony Communication
Founded: 2014
United States
symphony.com

Alternatives

Alternatives

SnapComms

SnapComms

SnapComms, an Everbridge company
LSEG Messenger

LSEG Messenger

LSEG Data & Analytics
AWS Wickr

AWS Wickr

Amazon
RapidAlerts

RapidAlerts

Altessa Solutions

Categories

Categories

Employee Communication Tools Features

Activity / News Feed Not Supported
Audio / Video Conferencing Supported
Blogs Not Supported
Chat / Messaging Supported
Employee Directory Supported
Event Calendar Not Supported
File Sharing Supported
Knowledge Management Supported
Newsletter Management Not Supported
Surveys & Feedback Supported

Internal Communications Features

App Integration Not Supported
Blogs Not Supported
Chat/Messaging Supported
Email Management Not Supported
Employee Directory Supported
Event Calendar Not Supported
Newsletter Management Not Supported
Photo Gallery Not Supported
Social Sharing Not Supported
Survey Management Not Supported
Telephony Supported
Video Chat Supported
Voice Chat Supported

Collaboration Features

Brainstorming Not Supported
Calendar Management Not Supported
Chat / Messaging Supported
Contact Management Supported
Content Management Not Supported
Document Management Not Supported
Project Management Not Supported
Real Time Editing Supported
Task Management Supported
Version Control Not Supported
Video Conferencing Supported

Team Chat Features

End-to-End Encryption (E2EE) Supported
File Sharing Supported
Groups / Channels Supported
Payments Not Supported
Search / Filter Supported
Self-Destructing Messages Not Supported
Stickers / GIFs Not Supported
Threaded Discussion Supported
Video Conferencing Supported
Voice Calling Supported

Team Communication Features

Activity / News Feed Not Supported
Audio Calls Supported
Calendar Management Not Supported
Chat / Messaging Supported
Discussion Threads Supported
File Sharing Supported
Mobile Access Supported
Push Notifications Supported
Search Supported
Surveys & Feedback Supported
Task Management Supported
Video Conferencing Supported

Integrations

Salesforce Supported
ServiceNow Supported
Amazon Web Services (AWS) Supported
Arctera Insight Archiving Not Supported
Citrix Workspace Not Supported
Confluence Not Supported
FlexTrade Not Supported
HERE Enterprise Browser Not Supported
Jira Not Supported
PagerDuty Not Supported
SAP Cloud Platform Supported
Saphyre Not Supported
Slack Not Supported
SteelEye Not Supported
Theta Lake Not Supported
Unqork Not Supported
WhatsApp Not Supported
Zapier Not Supported
Zoom Not Supported
iPushPull Not Supported

Integrations

Salesforce Supported
ServiceNow Supported
Amazon Web Services (AWS) Not Supported
Arctera Insight Archiving Supported
Citrix Workspace Supported
Confluence Supported
FlexTrade Supported
HERE Enterprise Browser Supported
Jira Supported
PagerDuty Supported
SAP Cloud Platform Not Supported
Saphyre Supported
Slack Supported
SteelEye Supported
Theta Lake Supported
Unqork Supported
WhatsApp Supported
Zapier Supported
Zoom Supported
iPushPull Supported
Claim Heed and update features and information
Claim Heed and update features and information
Claim Symphony and update features and information
Claim Symphony and update features and information