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About

Built for contact center agents, Hecttor transforms messy, emotional, and fast-paced customer speech into clear, understandable conversations — instantly and without disrupting workflows. Core Capabilities: - Real-Time Speech Speed Adjustment - Voice Boost and Audio Enhancement - Natural and Transparent Output - On-Device, Low-Latency Processing: All operations happen directly on the agent’s machine — ensuring real-time performance, zero cloud dependency, and maximum security. - Seamless Integration: Works with existing telephony and CRM platforms. No new hardware. No changes to agent workflows.

About

Yactraq is the industry value leader in speech analytics software. Our customers typically realize benefits across two broad functional areas. Marketing teams looking to extend their Voice-of-the-Customer (VoC) capabilities beyond the feedback form and social media now want to mine sales and customer service phone calls as part of their omni-channel capability. Contact Center Quality Management teams typically use speech analytics / audio mining as a way of leveraging AI / Machine Learning to evaluate the performance of their call agents. Yactraq offers customized free trials based on a clients own data so they can experience the value of our software before deciding to buy. Our products are cost-effectively priced to suit the needs of end customers as well as partners in the Business Process Outsourcing (BPO), Contact Center as a Service (CCAS), Voice-of-the-Customer (VoC), CRM Software and Network Service Provider businesses.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

BPO call center, small, medium, and large contact centers

Audience

Businesses that use phone calls for sales or customer service

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$10/month
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Hecttor
Founded: 2024
United States
hecttor.ai/

Company Information

Yactraq
Founded: 2010
Canada
Yactraq.com

Alternatives

Alternatives

wolkvox

wolkvox

Microsyslabs

Categories

Speech Recognition Supported

Categories

AI Call Center Supported
Call Center Supported
IVR Supported
Speech Recognition Supported

Speech Recognition Features

Audio Capture Supported
Automatic Form Fill Not Supported
Automatic Transcription Supported
Call Analysis Supported
Concatenated Speech Not Supported
Continuous Speech Supported
Customizable Macros Not Supported
Multi-Languages Supported
Specialty Vocabularies Supported
Speech-to-Text Analysis Supported
Variable Frequency Not Supported
Voice Recognition Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

IVR Features

Call Center Not Supported
Call Logging Supported
Call Recording Supported
Call Routing Not Supported
Multiple Scripts Not Supported
Phone Key Input Not Supported
Survey Management Not Supported
Text to Speech Supported
Voice Customization Not Supported
Voice Mail Supported

Integrations

No info available.

Integrations

No info available.
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