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About

Hatch is the AI growth engine for service businesses, with AI CSRs across voice, SMS, and email that enable you to convert more leads, increase revenue efficiency, and accelerate growth at every stage. Whether you're a one-crew shop or a national brand, Hatch scales the same conversion engine — AI-powered 1:1 communication — so you can grow without added headcount, complex software, or costly answering services.

About

Convert more customer interests into sales meetings, immediately. Accelerate your revenue with Re:catch. Re:catch immediately directs demo requests into qualified and confirmed meetings with your sales reps, dramatically reducing your time and process to win back more customers. Leads confirmed within 5 minutes convert upto 100x more into sales opportunities. Don't lose leads, but also don't consume all of them. Route your sales reps to the most qualified meetings to have the highest chance in their winning scenario. Free yourself from endless email ping-pong. Arrange meetings with a simple drag and click.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Home services industry

Audience

Companies that want to convert potential customers into sales meetings immediately, and direct demo requests directly to the right sales reps

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

N/A
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 2.0 / 5
support 2.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • I really liked the chat-to-text feature. This was the only feature we used because it was the only thing that worked. Albeit, the chat code they gave us to install on our website did not work at first. It went through a few iterations before it would work. This is how our hate-hate relationship with hatch began. With something really basic, not working off the bat.

Cons

  • The downsides are that this app is faking it until they make it. It is a half-baked tool that cannot be configured by the end-user. Everything from campaigns to workflows has to be done by hatch after going through their many 30-minute, weekly onboarding calls. We paid a total of two months ($250/mo) and the only hatch "strategy" that worked was the chat-to-text feature in their "speed to lead" strategy. After a month of their onboarding, the following strategies were still not up and running: sales follow-up, customer experience, nurture and reviews. You cannot demo this app on your own, it is actually done expertly on their demo call. On this call, you get to see all the bells and whistles and I was convinced this would be a great help for our service business....until, the onboarding starts and you immediately get the sense that 1) they are short-staffed 2) customer service reps don't know what their website and knowledge-base state 3) onboarding calls could have been reduced to one call, instead of rushing through 30-minute, weekly calls, before you are scheduled for another call a week down the road. They state that hatch communicates with getjobber.com (our CRM). It might work for some, but it never worked for us. The chats and emails that we were having in hatch never made it back to Jobber, so we had to switch back and forth between apps to make sure we didn't miss any important information. By this time, I've paid another month of service ($250/mo) and the campaigns and the workflows are still not up and running and they attempt to schedule a fourth onboarding call. This is when I stopped caring about hatch and started looking for an alternative.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Hatch
Founded: 2016
United States
www.usehatchapp.com

Company Information

Re:catch
Founded: 2022
www.recatch.cc

Alternatives

Alternatives

ZoomInfo Sales

ZoomInfo Sales

ZoomInfo

Categories

Categories

Customer Communications Management Features

Batch Communications Not Supported
Chat / Messaging Supported
Content Management Not Supported
Email Distribution Not Supported
Interactive Content Not Supported
Multi-Channel Communications Supported
On-Demand Communications Not Supported
Personalization Supported
Print Management Not Supported
Template Management Not Supported
Video Content Not Supported

Integrations

33 Mile Radius Supported
Acculynx Supported
ActiveProspect Supported
Angi Supported
Builder Prime Supported
Facebook Supported
HomeAdvisor Supported
Hover Supported
HubSpot CRM Supported
Ingage Supported
Jobber Supported
MarketSharp Supported
Microsoft Dynamics 365 Supported
One Click Contractor Supported
QuinStreet Supported
SalesRabbit Supported
Salesforce Supported
ServiceMonster Supported
ServiceTitan Supported
Zapier Supported

Integrations

33 Mile Radius Not Supported
Acculynx Not Supported
ActiveProspect Not Supported
Angi Not Supported
Builder Prime Not Supported
Facebook Not Supported
HomeAdvisor Not Supported
Hover Not Supported
HubSpot CRM Not Supported
Ingage Not Supported
Jobber Not Supported
MarketSharp Not Supported
Microsoft Dynamics 365 Not Supported
One Click Contractor Not Supported
QuinStreet Not Supported
SalesRabbit Not Supported
Salesforce Not Supported
ServiceMonster Not Supported
ServiceTitan Not Supported
Zapier Not Supported
Claim Hatch and update features and information
Claim Hatch and update features and information
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