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About

The genuine feedback collected with our Smileys helps you improve customer experience and drive growth, efficiency and profit. Happy customers buy more! Capture emotions here and now. Improving customer experience is a continuous cycle of gathering high quantities of reliable feedback and taking action. Transform your business with real-time customer insights. If you’d like to learn more about our Smiley feedback solution and how it can work for your specific business needs, we’re here to help. HappyOrNot enhances your customer experience, uncovers issues and presents ways to fix them. Let the feedback flow in and share it across the organization and inspire service excellence. It’s one of those things that simply work. Our Success Services give you the tools and best practices to transform your organization. A successful analytics tool is fun to use and provides accurate predictions and real-time insights.

About

SmileBack® is the only customer feedback system designed specifically for MSPs, and focused exclusively on customer satisfaction. Receive instant feedback so you can save time, optimize your service and improve your client experience. Understand how your customers feel about your service with a customer feedback system built on Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With quantitative and qualitative customer insights, you can start using data to improve the efficiency of your operations, retain more customers and expand the reach of your business. Collect and analyze survey responses to improve your quality of service and operational efficiency. Address service gaps and replicate airtight processes by identifying pain points and customer wins, fast. Integrate seamlessly with your existing system and automate repetitive tasks. We make it easy for SmileBack® to become a part of your daily workflows so there’s fewer barriers to success.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses in need of a solution to turn customer reactions into profitable actions

Audience

Companies searching for a solution to manage and improve their operations

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$58 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Great CSAT tool that is easy to integrate with ConnectWise and gives your end users and easy way to let you know how you're doing.
  • Easy to setup, instant results and it's easy for the end user to complete a survey. All the end user has to do is click an icon, i.e. happy face and so on and leave their comments on that ticket's service

Cons

  • Like anything, you can ask for more but some more reporting metrics would be good.
  • More reporting would be great but overall, no complaints

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

HappyOrNot
Finland
www.happy-or-not.com/en/

Company Information

SmileBack
Founded: 2012
United States
www.smileback.com

Alternatives

ViewPoint

ViewPoint

ViewPoint Feedback

Alternatives

BizRatings

BizRatings

BizRatings.com
HappySat

HappySat

Invarosoft
FeedbackNow

FeedbackNow

Forrester Research
Delighted

Delighted

Qualtrics

Categories

Customer Feedback Supported

Categories

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Not Supported
Feedback Collection Supported
Survey Management Not Supported

Integrations

Axis LMS Supported
BrightGauge Not Supported
ConnectWise PSA Not Supported
Dropbox Not Supported
Freshdesk Not Supported
ScalePad Lifecycle Insights Not Supported
Slack Not Supported
Strategy Overview Not Supported
Zendesk Not Supported

Integrations

Axis LMS Not Supported
BrightGauge Supported
ConnectWise PSA Supported
Dropbox Supported
Freshdesk Supported
ScalePad Lifecycle Insights Supported
Slack Supported
Strategy Overview Supported
Zendesk Supported
Claim HappyOrNot and update features and information
Claim HappyOrNot and update features and information
Claim SmileBack and update features and information
Claim SmileBack and update features and information