+
+

Related Products

  • SurveySparrow
    3,065 Ratings
    Visit Website
  • Jotform
    8,632 Ratings
    Visit Website
  • Titan
    376 Ratings
    Visit Website
  • Podium
    2,128 Ratings
  • Sogolytics
    868 Ratings
    Visit Website
  • Bullseye Store Locator
    28 Ratings
    Visit Website
  • Shoplogix Smart Factory Platform
    19 Ratings
    Visit Website
  • Quickbase
    3,009 Ratings
    Visit Website
  • B2i
    2 Ratings
    Visit Website
  • NinjaOne
    5,368 Ratings
    Visit Website

About

The genuine feedback collected with our Smileys helps you improve customer experience and drive growth, efficiency and profit. Happy customers buy more! Capture emotions here and now. Improving customer experience is a continuous cycle of gathering high quantities of reliable feedback and taking action. Transform your business with real-time customer insights. If you’d like to learn more about our Smiley feedback solution and how it can work for your specific business needs, we’re here to help. HappyOrNot enhances your customer experience, uncovers issues and presents ways to fix them. Let the feedback flow in and share it across the organization and inspire service excellence. It’s one of those things that simply work. Our Success Services give you the tools and best practices to transform your organization. A successful analytics tool is fun to use and provides accurate predictions and real-time insights.

About

SmileBack® is the only customer feedback system designed specifically for MSPs, and focused exclusively on customer satisfaction. Receive instant feedback so you can save time, optimize your service and improve your client experience. Understand how your customers feel about your service with a customer feedback system built on Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With quantitative and qualitative customer insights, you can start using data to improve the efficiency of your operations, retain more customers and expand the reach of your business. Collect and analyze survey responses to improve your quality of service and operational efficiency. Address service gaps and replicate airtight processes by identifying pain points and customer wins, fast. Integrate seamlessly with your existing system and automate repetitive tasks. We make it easy for SmileBack® to become a part of your daily workflows so there’s fewer barriers to success.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses in need of a solution to turn customer reactions into profitable actions

Audience

Companies searching for a solution to manage and improve their operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$58 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

HappyOrNot
Finland
www.happy-or-not.com/en/

Company Information

SmileBack
Founded: 2012
United States
www.smileback.com

Alternatives

ViewPoint

ViewPoint

ViewPoint Feedback

Alternatives

BizRatings

BizRatings

BizRatings.com
HappySat

HappySat

Invarosoft
FeedbackNow

FeedbackNow

Forrester Research
Delighted

Delighted

Qualtrics

Categories

Categories

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Integrations

Axis LMS
BrightGauge
ConnectWise PSA
Dropbox
Freshdesk
ScalePad Lifecycle Insights
Slack
Strategy Overview
Zendesk

Integrations

Axis LMS
BrightGauge
ConnectWise PSA
Dropbox
Freshdesk
ScalePad Lifecycle Insights
Slack
Strategy Overview
Zendesk
Claim HappyOrNot and update features and information
Claim HappyOrNot and update features and information
Claim SmileBack and update features and information
Claim SmileBack and update features and information