Related Products
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About
Simple customer support for small teams. Save time and engage with all your customer emails in a single app. We believe email-based support creates a more sustainable experience for small teams. Live chat systems place a lot of expectations on your team and customers get upset if you don’t respond in real time. Most email ticketing systems suck, so we built Happi to be a joy to use. It has just enough features to help you respond quickly and effectively, making it really snappy and easy to use. Keep everyone on the same page, every conversation is stored in a single, secure app. Any member of your team can see the full history of customers and work together to provide exceptional support. Happi’s core application is free, open-source software. You can run it on your own servers, or pay a small monthly fee to use our cloud-based app. With either hosting method, because our codebase is public, we believe this gives complete transparency.
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About
Create powerful teams and happy customers with Helprace. Helprace is a simple helpdesk software for customer support, offering integrated tools to deliver top-notch customer service. These include ticketing and email management, customer community, feedback, documents and knowledge base.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Businesses searching for a solution to save time and engage with all their customer emails in a single app
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Audience
Small or emerging businesses
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$11.88 per month
Free Version
Free Trial
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Pricing
$9.00/month/user
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationHappi
United States
happi.team/
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Company InformationHelprace
Founded: 2011
United States
helprace.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Customer Satisfaction Features
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Help Desk Features
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
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Integrations
Facebook
Google Analytics
WordPress
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