Gupshup vs. WaAPI Comparison


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About Headquartered in Silicon Valley, Gupshup is a leading conversational messaging platform that enables businesses to build engaging conversational experiences seamlessly across 30+ messaging channels using a single API. Gupshup offers an easy-to-use omnichannel messaging API, advanced bot-building platform and mobile marketing tools. Gupshup's messaging platform handles over 6 billion messages per month enabling over 39,600 businesses send messages to several billion users across popular messaging channels such as SMS, Voice, WhatsApp, Mobile Web, Android RCS, Instagram, Twitter, Telegram, WeChat, FB Messenger, Slack, Viber, Skype and many more. Gupshup's constant innovation enables it to offer market leading features on its platform, enabling developers to build Interactive, Programmable and Rich omni-channel CX journeys across messaging services	About WaAPI is an enterprise-grade API that allows developers to easily send and receive messages, and manage chats, groups, and channels within their applications. It supports quick integration across multiple programming languages and frameworks, including JavaScript, PHP, Python, and many more. WaAPI offers a pay-per-instance pricing model with no hidden fees and a 3-day free trial requiring no credit card. The API simplifies messaging by enabling features like real-time notifications, automated customer support, and intelligent chatbot creation. It provides SDKs and integrations for popular platforms to speed up development. Trusted by over 5,000 developers worldwide, WaAPI is designed to be the simplest, fastest way to add messaging functionality to any app.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies searching for a Conversational Messaging, Conversational AI, Customer Support and CPaaS solutions	Audience Developers and software teams seeking a scalable, easy-to-integrate messaging API to add chat, notifications, and automation features to their applications
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $0.01 Usage based pricing Free Version Supported Free Trial Supported	Pricing €6 per month Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 3.4 / 5 ease 3.8 / 5 features 3.7 / 5 design 3.4 / 5 support 3.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros Maybe the UI looks okay — it's clean and modern at first glance, and the dashboard seems user-friendly. But that’s about it. There’s nothing functional beyond the design. It gives a false impression of a working product. Absolutely terrible – constant crashes, zero support, and not a single benefit. Total waste of money! Simple API to integrate to SAAS products. It is the most flexible way to let the users of your app use a WhatsApp integration since it works similar to WhatsApp web. It offers most of the features I need. It used to be more stable in the beginning but it seems things are falling apart these days. Easy to use and cheap pricing. features include all we need and webhook integration works great for us. Cons No response after payment, support ignores emails, zero reliability. Avoid this platform at all costs! It’s extremely unstable and crashes frequently, making it nearly impossible to use reliably. On top of that, customer support is practically non-existent — you’re left completely on your own. Subscribing to this service was a big mistake, and I wouldn’t recommend it to anyone. I would like to have faster response from support. It usually takes 1 or 2 business days. - Not stable, instances go down from time to time - Technical support is awful, they take ages to respond (when they do!) - It lacks the newest features and it seems there's no effort to release any soon UI could be a little bit better and documentation, while covering everything, should get more details.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Gupshup Founded: 2004 United States www.gupshup.io	Company Information WaAPI Founded: 2019 Switzerland waapi.app/
Alternatives SMS Gateway Center	Alternatives WhatsWaves
Chat Mitra	CrunchzApp
GetGabs	Haber Chat
Infobip	WhatsArab
Bird View All	Wetarseel View All
Categories Chat SDK & API Supported Chatbot Supported Communication APIs Supported Communications Platform as a Service (CPaaS) Supported Conversational AI Supported Conversational Marketing Supported WhatsApp Marketing Supported	Categories WhatsApp Marketing Supported
WhatsApp Marketing Features Alerts Supported API Supported Autoresponder Supported Bulk Messaging Not Supported Campaign Management Supported Contact Management Supported Multi-Language Support Supported Reporting / Analytics Supported Show More Features Chatbot Features Call to Action Supported Context and Coherence Supported Human Takeover Supported Inline Media / Videos Supported Machine Learning Supported Natural Language Processing Supported Payment Integration Supported Prediction Supported Ready-made Templates Supported Reporting / Analytics Supported Sentiment Analysis Supported Social Media Integration Supported Conversational AI Features Code-free Development Supported Contextual Guidance Supported For Developers Supported Intent Recognition Supported Multi-Languages Supported Omni-Channel Supported On-Screen Chats Supported Pre-configured Bot Supported Reusable Components Supported Sentiment Analysis Not Supported Speech Recognition Not Supported Speech Synthesis Not Supported Virtual Assistant Not Supported Conversational Marketing Features Appointment Scheduling Supported Audience Segmentation Not Supported Chatbot Supported Email Automation Not Supported Group Messaging Not Supported Human Handover Supported Lead Distribution Not Supported Lead Qualification Supported Mobile Messaging Supported Multi-Channel Communication Supported Product Recommendations Not Supported Video Chat Not Supported
Integrations Abundantly Not Supported Admin24 Not Supported BoldDesk Supported BytePhase Supported CampX Supported Highrise ERP Not Supported KonnectzIT Supported Kylas Supported PetAladdin Not Supported Quickwork Supported Raven Supported Salesforce Supported Sell.Do Supported Stackreaction Supported SuprSend Supported Tookan Supported Truto Supported TryowBOT Not Supported WhatsApp Not Supported Xitoring Not Supported Show More Integrations View All 16 Integrations	Integrations Abundantly Supported Admin24 Supported BoldDesk Not Supported BytePhase Not Supported CampX Not Supported Highrise ERP Supported KonnectzIT Not Supported Kylas Not Supported PetAladdin Supported Quickwork Not Supported Raven Not Supported Salesforce Not Supported Sell.Do Not Supported Stackreaction Not Supported SuprSend Not Supported Tookan Not Supported Truto Not Supported TryowBOT Supported WhatsApp Supported Xitoring Supported Show More Integrations View All 7 Integrations
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