Guestmeter vs. Innkeeper's Advantage Comparison


Guestmeter	Innkeeper's Advantage Impactiv	+	+
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About Guestmeter.com is the all-in-one guest feedback and reputation management software for hospitality industry. Our online reputation management tool and the guest satisfaction survey solution, you can experience the power of Guestmeter on your android smartphone or tablet. It allows you to engage with guests and manage online reviews in Tripadvisor, Booking, Hostelworld, Zomato, Yelp, CruiseCritic, Google and more. Our mobile app makes it easy to manage guest feedbacks wherever you are and receive alerts in real-time so you can act quickly to ensure guests leave your business happy. Not a customer yet? Please visit www.guestmeter.com and request a demo. Key features of Guestmeter app include: GUEST SATISFACTION SURVEY SOLUTION - Send post stay e-mail or international sms surveys to get more positive online reviews in Tripadvisor, Booking, Hostelworld, Zomato, Yelp, CruiseCritic, Google and more review sites.	About Innkeeper's Advantage is an all-in-one hospitality property management system built and priced for boutique inns, bed & breakfasts and vacation cabins. The unique combination of a custom-branded website and our integrated booking engine, Book It Now, gives guests an enhanced booking experience similar to larger hotels. The Website instantly displays availability, price, and rooms at a glance without redirecting the guest to a third-party domain. The solution also provides comprehensive channel management across third-party booking sites and enterprise-level features that include automated email and text messaging, self-check-in capability, yield and rate management, guest management, online coupons, rate plans, mobile booking, PCI-compliant credit card processing, and more.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience hotel, hostel, restaurant, guesthouse, bnb, car rental, airport transfer, cruise, tours, hospitality	Audience Innkeeper's Advantage supports the hospitality industry, specifically boutique inns, bed and breakfast, vacation cabins.
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $49/monthly/per property Small package starling from $49. Guestmeter account plans have various pricing tiers to meet the needs from small to x-large packages. Free Version Free Trial	Pricing $64.95/month Pricing is based on the number of rooms. Website design and implementation fees apply Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 4.7 / 5 features 4.9 / 5 design 4.8 / 5 support 4.9 / 5 Read all reviews
	Pros & Cons from Real Users Pros Reliable, adaptable, affordable, fantastic customer service, integration with other booking sites, lock keycodes, housekeeping management, etc. We started our boutique inn in 2015 and were in search of a reservation system that would be reliable and provide us with the options we needed to make our guests feel confident when booking with us. From the moment we contacted Innkeeper's Advantage we knew we had found a very special company. Their entire staff is very professional and incredibly knowledgeable. The reservation system is well thought out which makes it easy for our employees to learn how to make reservations and tackle any issue that may come up. Since becoming a customer, we have seen Innkeeper's Advantage add numerous upgrades that allow us to use the system to our best advantage. We have a unique inn and have requested a few custom tweaks to make things even easier on our side. Innkeeper's Advantage listened to our requests and came up with something to make it happen. We have had a 6 year working relationship with Innkeeper's Advantage. There are only two of us, so having the reservation software in place has been a life saver. Our customers may book anytime day and night. When they do call in to book, the reservation process is quick and organized. There has never been a time when they have not been available to answer our questions, whether in person or by email. Very professional, which we appreciate daily! Working with Innkeeper's Advantage from the start has been a pleasure. The personal attention they provide makes you feel like you're their only customer - not just 1 in thousands. They listen - they help - they advise - they're direct/real - and the product is reliable and robust. I love the flexibility of the application and by that I mean that starting out, opening a new B&B was overwhelming enough. A reservation system that was overly complex would not have worked. I like that we started with the basics so get going and that there's more functionality that can be added as the comfort and need set in. It's a system that is designed to work with you and how you work. You don't have to change your ways in order to use the system. The pricing of the system is reasonable and appropriate for a high quality system. The price is very reasonable. They provide great customer service and training. When we needed assistance, there was a quick turnaround time for answering questions and addressing issues. The application is user-friendly and has many resources that facilitates navigation and support to the business. The integration with other booking platforms are easy and extremely helpful to manage the calendar, reservations and revenue. Cons Navigating and implementing some of the features (such as coupons, gift certificates, etc) can be tricky and confusing at times. It is very rare when evaluating a company that you not be able to name something you could suggest that would make your experience better. However, Innkeeper's Advantage is the exception to the rule and we simply cannot come up with any reason not to wholeheartedly endorse them. The only thing I cannot do is send out mass emails to my customers. But I use a separate program for that. It's somewhat limited to which merchant processing systems it works with. The options available are fine and as we didn't have one coming into this, it wasn't a problem to select one of the ones they work with. It might not be the case if you are moving from one system to Innkeeper's Advantage. We have nothing else to add. This is a great service.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Guestmeter Founded: 2019 Turkey www.guestmeter.com	Company Information Impactiv Founded: 2006 United States www.innkeepersadvantage.com
Alternatives IntuitiveStay	Alternatives rezStream Cloud PMS rezStream
GuestRevu	roommaster
GuestTouch	SiteMinder
HotelFriend	Beds24
Beds24 View All	SynXis Sabre View All
Categories Car Rental Customer Experience Customer Feedback Customer Satisfaction Email Marketing Hostel Management Hotel Channel Management Hotel Management Reputation Management Restaurant Management Review Management SMS Marketing SMS Survey Survey	Categories Hospitality Property Management Hotel Booking Engines Hotel Channel Management Hotel Management Reservations
Show More Features Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Customer Feedback Features Alerts / Notifications Behavior Analytics Bug Reports Community Feedback Tools Live Chat Negative Feedback Management Net Promoter Score (NPS) Screenshot / Screen Capture Surveys User Testing Tools Video Feedback Visual Feedback Tools Voice of the Customer (VoC) Website Feedback Customer Satisfaction Features 360 Degree Feedback Analytics Call Reporting Complaint Monitoring Feedback Collection Survey Management Email Marketing Features A/B Testing Artificial Intelligence Auto-Responders CAN SPAM Compliance Customer Surveys Drip Campaigns Dynamic Content Event Triggered Email Image Library Landing Pages/Web Forms Mailing List Management Mobile Optimized Emails Reporting/Analytics Subscriber Management Template Management WYSIWYG Email Editor Reputation Management Features Campaign Management Gamification Response Management Review Generation Review Monitoring Sentiment Analysis Social Media Metrics Social Media Monitoring White Label Restaurant Management Features Billing & Invoicing Built-in Accounting Employee Management Food Costing Inventory Management Kitchen Management Menu Management Payroll Management Point of Sale (POS) Reporting/Analytics Reservations Management Sales Tracking Table Management Wait List Management Waitstaff Management Review Management Features Campaign Management Dashboard Negative Feedback Management Response Management Review Monitoring Review Notification Review Request Sentiment Analysis Social Sharing White Label SMS Marketing Features 2-Way Messaging Artificial Intelligence Contact Management Mass Texting Message Personalization MMS Mobile Coupons Mobile Keywords Polls / Voting Reporting/Analytics Scheduled Messaging Shortcodes Text-to-Win Survey Features Custom Survey URLs Data Analysis Tools Email Marketing Mobile Survey Offline Response Collection Paper Survey Question Branching Question Library Site Intercept Survey Skip Logic Supports Audio / Images / Video	Hotel Channel Management Features Inventory Management Kill Switch Promotions Management Rate Management Reservations Management Restriction Management Show More Features Hospitality Property Management Features Built-in Accounting Catering CRM Employee Management Extended Stay Front Office Management GDS / OTA Integration Group Management Guest Experience (GEM) Housekeeping Management Loyalty Program Maintenance Management Marketing Automation Marketing Management Multi-Property Online Booking Point of Sale (POS) Reservations Management Reviews Management Single Property Vacation Rental Reservations Features Activities Booking Booking Notes CRM Customer Support Group Reservations Guest Management Payment Processing Promotions Management Rate Management Room Booking Management Third Party Booking
Integrations Tripadvisor Airbnb Axis LMS Book It Now Booking.com Breezeway Chargebee Clock PMS+ Cloudbeds Expedia Hotels.com KAYAK PayPal QuickBooks Online Twilio Vrbo Wufoo Zapier Show More Integrations View All 12 Integrations	Integrations Tripadvisor Airbnb Axis LMS Book It Now Booking.com Breezeway Chargebee Clock PMS+ Cloudbeds Expedia Hotels.com KAYAK PayPal QuickBooks Online Twilio Vrbo Wufoo Zapier Show More Integrations View All 14 Integrations
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