GuestTouch vs. TrueReview Comparison


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About Refreshingly Simple Reviews, Guest Engagement and Messaging Solution for Modern Hoteliers. Next Generation Reputation Management. Influence your customer’s booking decisions with cutting-edge reputation management: get fresh reviews, collect feedback, improve your online scores, analyze reviews, show off your best reviews on your website with review widget, and respond to your guests’ reviews automatically. Comprehensive Review Responses. Stand out and instill confidence In travelers, researching their next stay with hand-crafted, personalized responses to your online reviews. Guest Messaging Platform. Connect with your customers at all stages of their journey with SMS and even WhatsApp. A multi-channel simple to use communication platform that enables personalized guest experiences, operational excellence, and increased revenue. Fully Automated Chatbot. AI-powered webchat that increases direct bookings. Up to 60% of travel shoppers who book through an OTA	About Easily create SMS & Email review or survey requests and set up smart drip campaigns to get more customer reviews and feedback. Make it easier for happy customers to leave a review by qualifying them first. Give unhappy customers a quick way to provide direct feedback to avoid a negative review. Through your review requests, customers can leave reviews on websites you specify, like Facebook, Google, Yelp or any website you add. Segment customers into happy and unhappy customers. Easily show happy customers your review websites, or collect direct customer feedback from unhappy customers and avoid negative reviews. Connect your favorite CRM software with TrueReview, sit back and let the app automatically send review requests to your customers or create new contacts in your contacts page whenever you complete a job, close a ticket, get paid for a service, or any other trigger that you select in your CRM.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Hotel owners interested in a hotel reputation platform	Audience Reviewing platform for companies wanting to request reviews for any website, receive direct customer feedback and reduce negative reviews
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Supported Free Trial Supported	Pricing $23 per month Billed annually Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information GuestTouch United States www.guesttouch.com	Company Information TrueReview Founded: 2019 United States truereview.co
Alternatives Guestmeter	Alternatives RepuClinic Donskee Technology Solutions
GuestRevu	Pozative Adit
TrustYou	Guestmeter
Podium	ReviewPace
ReviewInc View All	Score My Reviews View All
Categories AI Review Management Supported Chatbot Supported Customer Communications Management Supported Customer Feedback Supported Customer Satisfaction Supported Guest Messaging Supported Live Chat Supported Messaging Supported Reputation Management Supported Review Management Supported Survey Supported	Categories Reputation Management Supported Review Management Supported
Reputation Management Features Campaign Management Supported Gamification Supported Response Management Supported Review Generation Supported Review Monitoring Supported Sentiment Analysis Supported Social Media Metrics Not Supported Social Media Monitoring Not Supported White Label Not Supported Review Management Features Campaign Management Supported Dashboard Supported Negative Feedback Management Supported Response Management Supported Review Monitoring Supported Review Notification Supported Review Request Supported Sentiment Analysis Supported Social Sharing Supported White Label Not Supported	Reputation Management Features Campaign Management Supported Gamification Not Supported Response Management Supported Review Generation Supported Review Monitoring Supported Sentiment Analysis Not Supported Social Media Metrics Not Supported Social Media Monitoring Supported White Label Not Supported Review Management Features Campaign Management Supported Dashboard Supported Negative Feedback Management Supported Response Management Supported Review Monitoring Supported Review Notification Not Supported Review Request Supported Sentiment Analysis Not Supported Social Sharing Not Supported White Label Not Supported
Integrations ASI PMS Supported Axis LMS Not Supported Booking.com Supported Clock PMS+ Supported Cloudbeds Supported Expedia Supported FLEXIPASS Supported Google Contacts Not Supported Google Sheets Not Supported Housecall Pro Not Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported Little Hotelier Supported Mailchimp Not Supported RMS Cloud Supported Setmore Not Supported SiteMinder Supported Square Payments Not Supported Tripadvisor Supported WhatsApp Supported Show More Integrations View All 16 Integrations	Integrations ASI PMS Not Supported Axis LMS Supported Booking.com Not Supported Clock PMS+ Not Supported Cloudbeds Not Supported Expedia Not Supported FLEXIPASS Not Supported Google Contacts Supported Google Sheets Supported Housecall Pro Supported HubSpot CRM Supported HubSpot Customer Platform Supported Little Hotelier Not Supported Mailchimp Supported RMS Cloud Not Supported Setmore Supported SiteMinder Not Supported Square Payments Supported Tripadvisor Not Supported WhatsApp Not Supported Show More Integrations View All 14 Integrations
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