Groove vs. SharedInbox Comparison


Groove Groove Networks	SharedInbox	+	+
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Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. 8,478 Ratings Visit Website Sogolytics Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement surveys. Sogolytics streamlines the entire feedback cycle, from intelligent survey creation to real-time dashboards and automated text analysis. Whether your team is using the customer experience platform, employee engagement software, or the free survey maker, Sogolytics provides intuitive features, powerful analytics, and unmatched customization. Design sophisticated customer experience management flows in minutes. Automatically adapt questions based on logic and earlier responses. Pre-fill messaging based on user data. Then, visualize the results immediately. 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About Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers. We're here every step of the way making sure you and your team deliver standout customer experiences easily with Groove. Genuine, 1:1 conversations with your customers with ease. Less time spent on support, more time solving your customers' needs. Groove enables your support team to seamlessly deliver customer needs faster and more efficiently. Add internal notes to your conversations to have private discussions with your teammates. Easily see if somebody is already replying to a conversation to avoid embarrassing double replies. By assigning conversations to specific team members, it’s always clear who is responsible for what.	About Manage customer support and communication directly from Slack. Collaborate effectively on shared emails like support@your.domain without sharing passwords among team members. SharedInbox connects to any email you currently use. You can also get an @in.sharedinbox.co email you can setup forwarding to. Just hit the command SharedInbox /compose and send emails to anyone. On any email thread, Just hit Reply Mail. Each incoming or outgoing email creates a new Slack Message Thread, easily tag teammates and discuss. Every account comes with a support site your users can send and manage their support requests from. No new installation or application required. Use a tool your team is already familiar with Slack. Know when your email is delivered and when it is opened. See files and pictures attached to your emails directly in Slack. Create a custom signature to attach to your emails. Set a custom message that is automatically sent once you get an email.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Small businesses looking for a powerful Help Desk solution	Audience Companies requiring a solution to manage customer support and communication directly from Slack
Support Phone Support Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $12 per user per month Free Version Not Supported Free Trial Supported	Pricing $5 per month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Groove Networks Founded: 2013 United States www.groovehq.com	Company Information SharedInbox Founded: 2018 India sharedinbox.co
Alternatives FieldGroove	Alternatives SharedBox Everygood
GrooveFunnels	Ticketping
GroovePacker Groove Industries	Spark Mail Readdle
Groov	Sidequest
iGroove View All	Embed-bot Musbahdev Software Services View All
Categories Go-To-Market Supported Help Desk Supported	Categories Help Desk Supported
Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported
Integrations Gmail Supported Slack Supported APIANT Supported AppointmentCore Supported AskNicely Supported Campaign Monitor Supported Checkr Supported Constant Contact Supported Constant Contact Lead Gen & CRM Supported Integry Supported ProjectManager Supported Refold Supported SyncDojo Supported Trello Supported VisitorTrack Supported X (Twitter) Supported deals&projects Supported iorad Supported Show More Integrations View All 73 Integrations	Integrations Gmail Supported Slack Supported APIANT Not Supported AppointmentCore Not Supported AskNicely Not Supported Campaign Monitor Not Supported Checkr Not Supported Constant Contact Not Supported Constant Contact Lead Gen & CRM Not Supported Integry Not Supported ProjectManager Not Supported Refold Not Supported SyncDojo Not Supported Trello Not Supported VisitorTrack Not Supported X (Twitter) Not Supported deals&projects Not Supported iorad Not Supported Show More Integrations View All 5 Integrations
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