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About

The easiest way to connect your business with more customers. A complete software suite that makes it easy for customers to find, engage, book and pay for your services online. Connect with new and repeat customers. Finally, a complete software suite that automatically connects you to your customers across the growing number of digital channels. These days, customers need everything to be easy. That's why we designed a complete software suite to make it easier for you and your customers. Thousands of businesses trust GoSite to supercharge their business.

About

SalesCaptain is an AI-powered customer experience management (CXM) platform designed to help local businesses attract, engage, and elevate customers through one unified communication and marketing hub. It centralizes messaging from texts, calls, social media, web chat, and payments into a single dashboard, backed with AI-generated communications and follow-up workflows. Features include automated review collection, intelligently filtering and posting positive feedback, plus business listing optimization, smart campaigns for personalized text and email, multi-channel web chat powered by Buk AI, and built-in phone solutions with AI call reception, whisper coaching, transcription, and call tracking. It also offers a customer manager to consolidate customer data and interactions, referral and feedback tools, competition insights, and SmartPages for SEO visibility.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Digital teams that need a centralized control hub to help manage their brand's online presence and communications across the web

Audience

Local service and retail businesses seeking an AI-driven “all-in-one” CXM solution to automate communications, boost online presence, manage reviews and leads, and streamline payments.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$300 per month
Free Version
Free Trial

Reviews/Ratings

Overall 2.6 / 5
ease 2.6 / 5
features 2.6 / 5
design 3.0 / 5
support 2.6 / 5

Reviews/Ratings

Overall 4.5 / 5
ease 4.6 / 5
features 4.6 / 5
design 4.7 / 5
support 4.6 / 5

Pros & Cons from Real Users

Pros

  • No pros. I can’t get anyone to return my calls or emails after being in touch for a month. I was told my problem would be resolved but now I’m being dodged.
  • Nothing about this company is good. They promise the moon and give you mud. Do not use them! They make you sign a contest but then they don’t hold up their end of the contract but won’t let you out.
  • Can't think of one yet. It's been over a month since signed up and nothing is complete to give a pro.
  • Its an amazingly professional website builder. It provides top to bottom website customizations to select from its pre-built designs. Easy to deploy SEO tool and make an appealing business website.
  • Easy to use, easy to setup, affordable, works on mobile, good for non-technical users, everything we need

Cons

  • They’ve lied to me. They won’t respond to my calls or emails.
  • I was promised support and help getting my online presence optimized. They developed a marginal webpage for my business, helped me download their app and I have not heard from them since. I never should have left townsquare! Beware when listening to these people!!!
  • Horrible website, Poor customer service, one year contract.
  • It's an outstanding professional websites builder.
  • None so far. We had a lot of problems before GoSite because we are not very technical so managing reviews and our website and local listings online was challenging. Not anymore. GoSite is great for our local business

Pros & Cons from Real Users

Pros

  • The main thing I like is having customer calls and messages in one place. It makes it easier to look back at previous conversations and understand what was discussed, especially when someone else on the team needs to take over. I also find the automation helpful for handling some of the routine follow-ups and basic customer questions.
  • SalesCaptain helps keep customer conversations, calls, and follow-ups organized in one place. I like being able to see the conversation history before responding, especially when another team member has already spoken with the customer. The automation is also useful for handling routine interactions and follow-ups without everything needing to be done manually. The system gives us a better idea of what has been handled and what still needs attention.
  • SalesCaptain makes it easier to keep track of prospects and manage sales activities without constantly switching between different tools. I liked how the platform helps structure outreach and follow-ups while reducing some of the routine manual work.
  • SalesCaptain makes it easy to manage leads, automate sales activities, and keep the entire outreach process organized. The platform helps save time by reducing repetitive tasks and makes it easier to follow up with prospects consistently. The interface is straightforward, and the automation features are especially useful for improving sales productivity.
  • What I like most about SalesCaptain is how it brings all of our customer communications calls, texts, and emails into a single, easy-to-use inbox. Before using the platform, keeping track of different conversations across multiple channels was a challenge. Now, our follow-ups are much more consistent, and the daily dashboard makes managing sales activities straightforward. The automation features have also been a huge help in speeding up our response times, ensuring no leads fall through the cracks.

Cons

  • There are quite a few settings and options, so getting everything configured correctly can take some time. Some features also require a little trial and error before you get the workflow working exactly how you want it.
  • The platform has quite a few settings and options, so the initial setup can take some time. Some workflows require a little trial and error before they work exactly the way you want. I’d also like to see some of the more advanced features made easier to understand for new users.
  • It would be helpful to have a simpler setup process and clearer explanations for certain features. New users may need some time to become familiar with the platform.
  • There can be a learning curve when setting up some of the more advanced features, and it may take some time to fully understand all the available options. More detailed guidance for new users would make the onboarding experience even better.
  • While SalesCaptain has completely transformed how we handle communication, it does have a bit of a learning curve when you first start. The initial setup and getting the advanced automations dialed in took more time than expected. Additionally, as we've grown, I wish the reporting dashboard offered more customization options so we could easily filter for very specific metrics without jumping through hoops.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

GoSite
Founded: 2013
United States
www.gosite.com

Company Information

SalesCaptain
Founded: 2020
United States
salescaptain.com

Alternatives

Alternatives

ReviewPro

ReviewPro

Review Rank

Categories

Categories

Review Management Features

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Appointment Scheduling Features

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Integrations

HubSpot Data Hub
Rosie

Integrations

HubSpot Data Hub
Rosie
Claim GoSite and update features and information
Claim GoSite and update features and information
Claim SalesCaptain and update features and information
Claim SalesCaptain and update features and information