GlensaGlanser
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Verizon Knowledge AssistVerizon
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Related Products
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About
Glensa is an AI assistant that makes product and technical documentation searchable for employees and customers. Teams upload PDF guides, manuals and product sheets, which Glensa indexes automatically. It interprets questions and retrieves answers from the relevant paragraphs in the organization's own documents rather than relying on generic AI knowledge. Glensa supports internal sales and support teams or provides a public, 24/7 self-service guide on a website or customer portal. A no-code admin interface lets teams manage source documents, set the assistant's tone and guardrails, and review unanswered questions to identify documentation gaps. Answers update when new manuals are uploaded. Designed for B2B manufacturers, wholesalers and distributors with extensive product ranges, Glensa is available as a module in Glanser's Function Library. Glanser is based in Jönköping, Sweden, and is a Litium Premium Partner.
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About
When customers pose critical questions to your business, they expect fast and efficient service, even when they’re dealing with virtual agents. Knowledge Assist uses artificial intelligence and machine learning to help agents in your contact center resolve customer issues quickly, accurately and consistently. Knowledge Assist is an AI-driven knowledge base integrated into contact center and virtual agents’ desktops to deliver up-to-date, accurate answers and guidance. Our solution helps your agents understand the intent of customers’ questions, provide consistent answers across channels, build trust and drive customer conversations. Knowledge Assist uses AI to empower your contact center agents with accurate, relevant information in real time. It blends highly crafted responses, integrates to relevant data sources, and reads internal and external websites and documents to create an evolving knowledge base that assembles the most relevant information.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
B2B manufacturers, wholesalers and distributors with large product ranges and technical documentation
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Audience
Agents and contact centers interested in an artificial intelligence and machine learning solution to resolve customer issues
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
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Online
Supported
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Not Supported
Free Trial
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Company InformationGlanser
Founded: 2025
Sweden
www.glanser.com/glensa
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Company InformationVerizon
Founded: 1983
United States
www.verizon.com/business/products/contact-center-cx-solutions/customer-engagement/knowledge-assist/
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Integrations
No info available.
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Integrations
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