Glensa

Glensa

Glanser
+
+

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About

Glensa is an AI assistant that makes product and technical documentation searchable for employees and customers. Teams upload PDF guides, manuals and product sheets, which Glensa indexes automatically. It interprets questions and retrieves answers from the relevant paragraphs in the organization's own documents rather than relying on generic AI knowledge. Glensa supports internal sales and support teams or provides a public, 24/7 self-service guide on a website or customer portal. A no-code admin interface lets teams manage source documents, set the assistant's tone and guardrails, and review unanswered questions to identify documentation gaps. Answers update when new manuals are uploaded. Designed for B2B manufacturers, wholesalers and distributors with extensive product ranges, Glensa is available as a module in Glanser's Function Library. Glanser is based in Jönköping, Sweden, and is a Litium Premium Partner.

About

When customers pose critical questions to your business, they expect fast and efficient service, even when they’re dealing with virtual agents. Knowledge Assist uses artificial intelligence and machine learning to help agents in your contact center resolve customer issues quickly, accurately and consistently. Knowledge Assist is an AI-driven knowledge base integrated into contact center and virtual agents’ desktops to deliver up-to-date, accurate answers and guidance. Our solution helps your agents understand the intent of customers’ questions, provide consistent answers across channels, build trust and drive customer conversations. Knowledge Assist uses AI to empower your contact center agents with accurate, relevant information in real time. It blends highly crafted responses, integrates to relevant data sources, and reads internal and external websites and documents to create an evolving knowledge base that assembles the most relevant information.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

B2B manufacturers, wholesalers and distributors with large product ranges and technical documentation

Audience

Agents and contact centers interested in an artificial intelligence and machine learning solution to resolve customer issues

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Glanser
Founded: 2025
Sweden
www.glanser.com/glensa

Company Information

Verizon
Founded: 1983
United States
www.verizon.com/business/products/contact-center-cx-solutions/customer-engagement/knowledge-assist/

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Categories

AI Knowledge Base Supported

Categories

Integrations

No info available.

Integrations

No info available.
Claim Glensa and update features and information
Claim Glensa and update features and information
Claim Verizon Knowledge Assist and update features and information
Claim Verizon Knowledge Assist and update features and information