Glensa

Glensa

Glanser
+
+

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About

Glensa is an AI assistant that makes product and technical documentation searchable for employees and customers. Teams upload PDF guides, manuals and product sheets, which Glensa indexes automatically. It interprets questions and retrieves answers from the relevant paragraphs in the organization's own documents rather than relying on generic AI knowledge. Glensa supports internal sales and support teams or provides a public, 24/7 self-service guide on a website or customer portal. A no-code admin interface lets teams manage source documents, set the assistant's tone and guardrails, and review unanswered questions to identify documentation gaps. Answers update when new manuals are uploaded. Designed for B2B manufacturers, wholesalers and distributors with extensive product ranges, Glensa is available as a module in Glanser's Function Library. Glanser is based in Jönköping, Sweden, and is a Litium Premium Partner.

About

Twig semantically analyzes your documentation, knowledge bases, and past support tickets. Answering complex customer questions and reducing costs by 30%. AI models are trained on publicly available data. Increase productivity and reduce variance in support quality. Twig is an AI layer that works on top of your existing customer support applications. Twig helps your support agents respond quickly to customers with better responses. We use the latest AI has to offer to make every support agent a superstar. AI scans through all your documentation, knowledge bases, support tickets, etc to provide a recommended response. Citations help you know that the response is accurate and increases trust. AI betters itself by learning from your agents. Improving agent productivity and keeping high-quality CSAT is critical to every CX organization. Brings higher minimum standards on response quality and helps agents notice potential risks in responses.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

B2B manufacturers, wholesalers and distributors with large product ranges and technical documentation

Audience

Businesses and support agents seeking a tool to manage documentation, knowledge bases, and support tickets

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Glanser
Founded: 2025
Sweden
www.glanser.com/glensa

Company Information

Twig
United States
www.twig.so/

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Categories

AI Knowledge Base Supported

Categories

Integrations

AI Agents Directory Not Supported
Dash Not Supported
Docusaurus Not Supported
Docz Not Supported
Dropbox Paper Not Supported
Eclipse PHP Not Supported
FuelPHP Not Supported
GitBook Not Supported
GitHub Not Supported
Google Chrome Not Supported
Salesforce Not Supported
ServiceNow Not Supported
Zendesk Not Supported

Integrations

AI Agents Directory Supported
Dash Supported
Docusaurus Supported
Docz Supported
Dropbox Paper Supported
Eclipse PHP Supported
FuelPHP Supported
GitBook Supported
GitHub Supported
Google Chrome Supported
Salesforce Supported
ServiceNow Supported
Zendesk Supported
Claim Glensa and update features and information
Claim Glensa and update features and information
Claim Twig and update features and information
Claim Twig and update features and information