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Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies seeking a bug reporting and customer feedback tool for their websites and apps

Audience

Our customers are a diverse group, coming from organizations and departments of all sizes and a wide range of industries including education, finance, healthcare, manufacturing, technology, and transportation.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$26/month per agent
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.7 / 5
ease 4.8 / 5
features 4.9 / 5
design 4.8 / 5
support 4.8 / 5
Read all reviews

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Gleap
gleap.io

Company Information

Issuetrak
Founded: 1992
United States
www.issuetrak.com

Alternatives

Alternatives

Everest 7

Everest 7

Lynk Software
Web Tracks

Web Tracks

Gritware
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axe DevTools

Deque Systems
Freshservice

Freshservice

Freshworks

Categories

Categories

Bug Tracking Features

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

Complaint Management Features

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Integrations

Asana
GitHub
HubSpot CRM
Microsoft Teams
Slack
Zapier
AWS Lambda
Airtable
Azure DevOps Projects
GoTo
Google Analytics
Mailchimp
Microsoft Entra ID
MySQL
Notion
OAuth
Salesforce
Stackreaction
Trello
Zendesk

Integrations

Asana
GitHub
HubSpot CRM
Microsoft Teams
Slack
Zapier
AWS Lambda
Airtable
Azure DevOps Projects
GoTo
Google Analytics
Mailchimp
Microsoft Entra ID
MySQL
Notion
OAuth
Salesforce
Stackreaction
Trello
Zendesk
Claim Gleap and update features and information
Claim Gleap and update features and information
Claim Issuetrak and update features and information
Claim Issuetrak and update features and information